Shoppers, Inc.

Specialties

Shoppers, Inc. guides companies in a variety of industries nationwide, including banking, property management, retail and restaurant. Shoppers, Inc. provides feedback on your customer service quality through various services, such as mystery shopping, customer surveys, customer service training, competitor audits and pricing audits.

The goal of Shoppers, Inc. is to help companies evaluate and improve their customer’s experience, which increases company loyalty and encourages customers to return regularly. We accomplish this by providing feedback to company management from a customer’s point of view. The use of customer surveys and mystery shopping allows management to review the service and procedural skills of employees, while customer service training can guide your employees to take the customer experience to the next level.

Meet the Business Owner

Kathy S.

Business Owner

In 1986, she started Shoppers Inc. at home in an effort to gain flexibility so she could raise her son. Before founding the company, Shook held jobs as a training assistant at a travel company, worked in training and later in marketing at a local bank.