A couple of weeks ago our 30-year-old furnace/AC system died. I researched trying to find someone who would come to New Glarus to repair or replace our system. I called many places with most refusing to come that far from Madison or being reluctant to work on an older home. Some companies never returned messages left. After calling Zettle Heating and Air, Doug Zettle came to our home in New Glarus and made a very thorough examination of the furnace /AC system in our 140-year-old home. I walked with him as we went around. He came up with good, economical solutions. His interest was genuine and sincere. He and his crew returned a few days later and put in a completely new system, repaired and rewrapped some old ducts, added a couple of new ducts and a return for the upstairs… all under my budget and well below the cost of two other bids. And the job was completed without any surprises or headaches. The savings in money was excellent, but the time he took to explain every repair suggestion and not trying to hard sell a more expensive unit was the deal-closer to me. His crew was very friendly, considerate and professional. And by the time he and his crew left, I felt like I had gained a new vendor and a new friend. I would highly recommend Zettle.