JN Phillips Auto Glass

I found a crack in my windshield and I gave these folks a call. They set up a 3-​way call with my insurance company and then I was all set and wouldn’t have to pay a deductible on my new windshield. JN Phillips would have come to my house and replaced the windshield but unfortunately they couldn’t due to the horrible weather we’ve had lately. So I took the last Saturday appointment at 11AM.
Since I walk my dogs every Saturday and Sunday at the VA Hospital right next door to the JN Phillips, I figured it would be nice if I didn’t have to go back home and get them and so I brought them along with me. Due to heavy traffic and my having to go back because I forgot to bring the book I was reading, I ended up arriving there at 11:13. I was worried that they were not going to be happy with me as I was their last appointment and not only am I late (possibly causing them to stay later) but I am presenting them with a problem.
I would have taken the dogs and walked to the VA while they worked on my car but the sidewalks weren’t shoveled. So I assured the guys who pulled my SUV into the shop that the dogs were well-​behaved and harmless and they seemed ok with it. They were all friendly and no one even mentioned that I was late. But what really won me over was when one of the workers came out carrying the smaller of my two dogs, a Pom-​Chihuahua mix and suggested that I keep her with me in the waiting area because she was really frightened. He then said, «If you don’t mind, we’ll just let the other dog (my yellow lab) roam around in the shop.»
I was really impressed with them that here I came late and gave them a problem to deal with and they handled it all so beautifully. My little one definitely felt more comfortable by my feet and I’m sure my lab was happy with the freedom and the chance to make new friends in the shop. Every person there was so nice, like family… that is if you’re lucky enough to have such a nice family.
The wonderful people at JN Phillips cared about me and my dogs and that set the tone for a really nice day. Plus they did a great job on my windshield and it only took about 45 minutes.