All Town Heating & A/C

Technicians that came out were very friendly and I had no problems with them (although I remember at the time they were at my house sensing how they seemed reluctant to question their boss, the owner. When paying them I asked if they would consider applying the money I paid to installing a new condenser. They both said I would personally have to ask the owner… and the way they said it sounded like they knew more about him than they were letting on.)
I found out later after hiring another company that All Town Heating installed a broken and previously used compressor booster to my outdoor Trane AC Condenser. I watched the new tech remove the booster and show me how it was broken and had rattling pieces inside (I have actual video of him removing it and showing it to me). He also said it was half the size booster that was called for. And upon inspection, it was clear the booster was an old used unit. It was dirty and only had glue marks on the outside of it where a label used to be long ago. All Town Heating charged me $ 250. $ 100 for the broken booster (while a new, larger booster costs $ 44 online) and $ 150 for the visit. (They initially got it working for a day so I didnt think much of paying but it ended up not working again after that. It was end of summer so there was only one day I used the AC in the last month or so.) So when I figured it out it was broken again (with the new tech there), my wife called the owner of All Town Heating. He called my wife a liar (said she probably smashed it against the wall) and wouldnt give us any money back. He said «besides, we only warrant parts for 30 days». The point is they installed an underpowered, used, broken part. The owner was very rude and immature to my wife. Hard to believe he runs a company. Do yourself a favor and stay away from these guys!

We called them this morning around 9:00 am and they came out at 4:45 pm and we’re gone by 5:45 pm. They charged us $ 250.00 dollars to basically replace the thermal coupling and put a new brass fitting on the pilot line. I will never use or recommend them again.