Giant Eagle

Generally a good store. Food court area seems more limited of late. Bakery and deli very friendly and helpful. Baked goods very good. Meat and seafood counter a mixed bag. Sometimes good, sometimes I’ve been ignored. I’m not a small guy. I am hard to miss. I am polite. I waited 5 minutes after being looked at directory by two of the staff last time I was at the counter. I eventually walked away. I don’t buy meat here anymore. Getgo nice but painfully slow café. Liquor store average. Beer section ok. Today was hassled by two pan handlers. One in store, one outside. Security guard (off duty police in uniform usually) at door not present on this visit. Not sure what can be done, but if I get approached again for money INSIDE the store I’m done.

The staffing receiving calls needs more training to NOT be rude over the phone. Other prior experiences have been good to average.

So I went to the Broadview Heights Giant Eagle at 5 pm on Sunday. When I arrived I went to the deli but it was packed. I then did the rest of my shopping and went back 15 minutes later. The deli was still crazy busy. It took me 24 minutes to get a pound of ham. Meanwhile there were several people from other areas of the store that were just standing around. When I asked the girl behind the counter if somebody called off she said that no, it is just a normal Sunday evening. Finally I asked a manager at the front of the store and they blew me off as well. In conclusion, while I like their food, this store does not have their stuff together.

It’s a little pricey, but its worth it in a pinch! BTW, the fried chicken and rotisserie chicken– both DELICIOUS and a great value. It is good enough to entice me to go in and spend 30% more than I would pay at Marcs for the same item. I’m kind of a sucker that way.

I made a special trip to get a specific brand of tortilla chips. They no longer carry them. I thought the prices on the wine were the final price — but they add the taxes on at the checkout (some stores have that embedded in the price advertised) — so their wine is not any less expensive. All the aisles don’t run parallel — so you end up going way around — trying to get out of an aisle. There was NOT ONE cashier at the check-​outs. t I had to do the self check-​out which always ends up in a fiasco — and it did again. The grocery item was not moving along the ‘belt’ so it wouldn’t REGISTER and someone had to come over and re-​do the whole order.
This will be the last time I go into this store.

Well, here we are four months after my initial review. I am very pleased to report that GE has done a very solid job maintaining that early high level of execution. Make no doubt, this is not the «old» Giant Eagle. This is a brand new, shiny and powerful edition that is not only aiming at becoming your go-​to place for, oh, EVERYTHING, but is doing its very best to make that a reality.
The prepared foods continue to amaze. Yes, every once in a while something is off and doesn’t quite measure up to previous versions, but that experience has been far and few in between. Still haven’t tried the sushi so can’t comment on that, but it does look good, for what it’s worth.
One of my biggest complaints with GE in the past was that they always seemed to have far fewer registers open than actually needed to keep things moving. They do a better job in this new store. I’m not, however, crazy about the self-​service lanes. You want to give customers a discount for using them, fine, but in the meantime, I like to pretend I don’t actually work there.
Keep it up, Giant Eagle, keep it up. I’m betting you actually have Heinen’s management pulling a Butch Cassidy and saying, «They’re beginning to get on my nerves. Who ARE those guys?

I’m a bit of a grocery store snob. Giant Eagle is always my go-​to place because I value convenience over everything else and I know I can get everything I need there. That being said, I still make occasional trips to Walmart, Aldi’s, Mile’s Farmers Market, and the West Side Market.
I was never completely satisfied by the Giant Eagle at Broadview and Pleasant Valley because I had been spoiled by the awesome one at Norton Rd in Hudson for so many years. Finally there is a newer, better one in my neck of the woods! I love the café area where you can sit and look out over the store. My husband and I went on Sunday morning and sat up there with the newspaper. I got to clip the coupons and shop while he got to read the paper, and then he just came down to meet me at the checkout and help carry everything to the car. Perfect!

Alas a new and improved GIANT EAGLE! The Broadview Heights area has been in need of this for a long time. Brecksville residents can get their fill here too (pun intended– right next to Get Go!) without having to deal with the hassle of traffic on their home turf.
The store is quite sizable as most newly opened Giant Eagles are. Typical modern grocery store selection with typical grocery store prices.
I will be back. It’s too close home not to be.
If you are a grocery store warrior who likes to stick to the outline of the store, Giant Eagle has seamlessly broken this psychology. They have created aisle traps that force you face their advertising.
Stay vigilant shoppers, stay vigilant and do not succumb to advertising!

One of the nicest Giant Eagles I have ever visited. Everyone is helpful and there’s always someone walking around to help you no matter what section you’re in. No more chasing someone down to try to ask a question! Plus, the pharmacy is lovely and has a waiting room. They have refilled my prescriptions in 10 minutes or less! There’s always a delicious sample to try, too. You can’t beat this place’s cleanliness and the quality of the staff. The only other place I’d ever want to shop is Trader Joe’s!