Ray’s Appliance Repair

RUDE!!! Lousy attitude and poor customer service, especially by the son/​repairman! The son was NASTY on the phone and told me to go somewhere else if I didn’t like the way he was talking to me. This all came about because when I set up the appointment I asked that they call me 30 minutes before showing up to my house. I work and needed time to leave my job and arrive at the house to meet him. Instead, the son called when he arrived at the house. He was very ANGRY because I was not there. I called Ray, the dad, to understand why I didn’t get a call 30-​minute prior as agreed upon. The dad said that I should understand why his son is angry and that I should go elsewhere if I did not like his son’s attitude. I did! :)

I’d give ZERO STARS… Awful awful service! Waste of more than 48 hours to even try to assess the problem after saying w/​i 1 day the problem would be diagnosed. No consideration of people’s work schedule and time.

Called Ray’s on a Friday afternoon and got a call back within an hour. I explained the problem with my dryer and setup and appointment within a 2 hour window for the upcoming Monday. They detailed the general labor and diagnostic cost and explained parts would be additional. They were right on time, friendly and quickly diagnosed and repaired my dryer. The cost was right on from what they had originally mentioned so there were no surprises. Great overall experience, will use again, but hopefully everything stays working.

The day before I was to go on vacation, my washer quit spinning. I thought I could at least diagnose the problem, which I did, correctly, woohoo for me. But I didn’t want to rewire the lid switch that had just crumbled in my hand… so I did a Google search and saw the reviews for Ray’s Appliances on here.
Thank you Unilocal for introducing me to this quick, thorough, amazing place. Ray himself came to my house, fixed the lid switch, also diagnosed a problem I’m having with my dryer (too close to the wall, duh!) and talked me out of buying a brand-​new machine because the one I have is just fine, thank you very much.
All while being nice, low-​priced, and did I mention they came within 15 minutes of my call?
I would give this six stars if I could. You saved me $ 1000 at least — not to mention vacation stress!

I called Ray’s to repair a gas stove. They came out immediately, diagnosed the problem quickly, replaced the igniter and were done within 20 minutes. Very professional, no hassle and were reasonable. I would use them again.

I called Ray’s last Friday, because my refrigerator was heating up around the edges. I spoke with Scott, who, as soon as I told him what was going on, asked me «you have dogs don’t you?» (yes, two heavily shedding dogs) When i replied in the affirmative, he told me that he *could* come out and take a look at it (and charge me their $ 85 service fee), but I would be better off getting down on the floor and making sure that all the dog hair was vacuumed out from underneath and see if that fixed the problem before asking him to come out. (this already had my husband saying that we would definitely be calling them for any other repairs… he’s all for anyone other than him telling me to clean ;-) and… of course the fact that they didn’t want to charge us for something we could do ourselves) I went home that night and put my vacuum cleaner through its paces, and made sure there were no real dust bunnies anywhere underneath. This helped a little bit, but this morning, while i was pulling stuff out of the fridge, i noticed the edges were again boiling hot. I called again this morning, and about 20 minutes after leaving a message, Scott called me back. He started by telling me that they would be there by the end of the day, and then checked his schedule, and realized that his next call was actually on my street, so he said he would be there before lunchtime. I ran home, and by the time I got there, he was already there (someone was there to let him in-​They just needed me to pay the man), and he had already pulled the part out and was headed to his truck to get the replacement. He was super personable, and willing to answer questions about another appliance I have that is having issues (the joys of home ownership) while working on the fridge. He was there a little bit over the first 30 minutes included in the service call, but didn’t charge me any extra for the time.
I honestly can’t recommend them highly enough. They were honest, quick, personable, and their rates were totally reasonable. If you have the bad luck to have bad appliances (and really, who doesn’t sometimes?) definitely give Ray’s a call.