Bristol Pediatrics Associates PC

After going to Bristol Pediatrics for 2.5 years, I really wanted to give them a great review because Dr. Makers and Dr. Hommel are terrific and nurses do a great job as well. However I feel like I have received better customer service in a communist Russia.
The staff needs to be retrained in the matters of professional courtesy. This medical office is not keeping up with the volume and is in need of serious adjustments. Here is why:
— if you are going to have a policy of waiting periods being no longer than 20 minutes, than do not roll your eyes at someone who tells you they’ve been waiting for an hour. Unprofessional. Happened every time, until I stopped letting front desk know.
— I have always waited at least 1.5 hours, often close to 2. I was told if I didn’t want to wait as long, I should see Nancy instead, who is not a doctor. Again, why plaster «20 minutes» signs all over the walls?
— Office closes for lunch, then closes at 4pm and at 12noon on a Friday. Is this an appropriate way to handle an overly increasing amount of customers? Must all front desk staff take lunch at the same time? Poor customer service, if you ask me.
— If a patient’s parent asks you to fax important records to a different doctor, please do it today instead of closing up shop, clocking out precisely at 4 and forgetting about it.
— Front desk staff needs to greet, smile and be courteous. Doctors’ offices should not be exemptions to stellar customer service.
— They do not have an e-​mail address. Welcome to the 21^st century.