Rotenberg Management Company

I live in Coolidge Corner and am a board member of our condo association. I work with the Rotenberg management team on almost a daily basis. They are courteous, and responsive. I get answers to my emails within a day. I do find that leaving a message at their office is not the best way to reach them. I believe they are constantly addressing issues for their clients.
Here are the benefits of working with them:
1) They are always courteous and friendly.
2) I find them very trustworthy.
3) They don’t play games with you. If there is an issue, they find it early and use reliable contractors to do the work. They also look for the best contractors for the lowest price.
4) While they are responsive to the board, they truly care about our condo owners. They will seek owner input before making any changes that will effect others.
5) They keep good flawless records. We do an audit every couple of years, and they come through with flying colors.

The representatives are courteous and professional… if and when you can get a hold of one. Our account manager responds to emails infrequently. Getting a reply back within 1 week is relatively good for Rotenberg, although by normal customer service standards the response turnaround is absolutely terrible.
If the account executives’ voicemail box is not full, leaving a voicemail is effectively equivalent to throwing the message into a black hole. Once in a long while, an account executive will reply to the voicemail, many days after the fact.
And other than a periodic summary of very general balance sheet and income statement items, there is extremely little transparency in what the company is doing with the condo fees and parking rental income (or whether the payments were even received). No reply was given when I asked for monthly statements including the specific transactions in and out of our condo’s bank account.
At least the basic necessities (e.g., lawn care, common area cleaning) seem to be taken care of, but I would expect that from any management company and would simply say that in this area Rotenberg meets expectations.
In the customer service area and transparency area, Rotenberg is very disappointing.

I would recommend this group too. They are responsive to all issues and keep my building well maintained. As a bonus, they are also humorous, personable and very easy to work with whether it be building management or neighbor disputes.

I lived at 94 Marion, Brookline (owned the place) and Rich Kulhawik was the mgr (Michael Rotenberg had been the owner when it was a rental bldg.) They were fantastic. I was there for 15 years more or less before moving to Miami Beach. Highly recommend the company, assuming Richard is still there.

I am only renting, but they own the apartment complex that I live in, and they keep it in pretty good condition. Our elevator broke down and they had someone out here in twenty minutes. The building is clean, even in the back hallways to the trash and the laundry room. Hopefully this is a regular thing for them.