Pro Sports Orthopedics

Pro Sports Orthopedics is pretty great! Both my father and I have seen Dr. Hester to get our bunions removed. Usually in the office I’m the youngest one, at 21. (Though my father had his removed at 50 and my bunions at 21 are worse than his were at 50! I’m also a photographer and he’s a software engineer, so I need to be on my feet to work!)
Anyways, I’ve had no complaints about the care I have received from Dr. Hester and Pro Sports, both their Waltham and Brighton offices. Sometimes when getting various paperwork and records delivered between my primary care and their office, there have been issues but that isn’t on their end. Regardless, all of the staff I’ve encountered has been friendly, from the front desk to the x-​ray techs.
Quick tidbit that may or may not be useful: I am a transgender male and like many medical facilities in the Boston area, it hasn’t been an issue. But if somebody is particularly looking for a facility that has confirmed reports of… friendliness? I guess, then we’re good here. I’ve had to schedule another surgery, a hysterectomy around my second bunionectomy and Dr. Hester has had no issues in discussing it with me, along with my past medical and surgical history.
Pro Sports Orthopedics also uses an online patient portal called «Follow My Health» which allows you to access any records/​appointments/​reports/​all that jazz, which is pretty cool. Yeah!

I was asked to come in 15 minutes early to complete paperwork, which took 5 minutes to complete. Fast forward an hour and I’m still waiting to be seen. I was assured that I would be seen within the hour but I’m wondering if it will be another hour before I see someone. I’m used to a 10 minute wait, but an hour? Come on! Update, I’ve now been waiting an hour and fifteen minutes and a doc just came in asking me about my elbow and my visit the last time (this is my first visit and in not here for elbow pain). Interesting

Do not go here. I went in there at 31 years of age with bilateral hip pain, their MD told me it was not a big deal and mild bursitis, gave me cortisone injection and said to come back in 6 months. Pain got worse and worse and worse. I went to see a more reputable hip Dr (one of the best in the city), found out I had AVN, had to have both my hips replaced. If i had been properly diagnosed sooner, they may have been able to save at least one hip. Now, I am getting billed 650.00 for the visit. Nothing like paying to be misdiagnosed. AVOID THEM. Also please note, I called to tell them the pain was getting worse and they said to go to PT. PT is not indicated in the treatment of AVN, only hip surgery will correct it or alleviate pain (starting with core decompression).

I don’t normally write reviews, but my amazing experience today has inspired me to do so.
This review is for Dawn in the billings department. She helped me navigate a sticky situation where my insurance company denied coverage even after they originally told me I would have full coverage. Dawn was always available to answer any questions I had and put a lot of time and effort into helping me out with a very confusing insurance fight. I have nothing but praise for the way the entire thing was handled.
Thank you, Pro Sports Orthopedics, for amazing service from the first time I saw the doctor, to months afterwards in dealing with billings.

Unfortunately, I concur with what several others have said. The office administrative staff is not only disorganized and slow, but the staff have a lot of «attitude» and made a lot of egregious mistakes. Coordination and follow-​up with other providers and services is poor, to say the least. It is so bad that it cuts into quality of care from doctors, even the good ones. The office building is very showy. They say that they are conveniently located, but there is a lot of hiking around in the garage and around the property to get the office — a lot for someone who is having problems with ambulation, which might be just why you have an appointment with an orthopedist or a podiatrist! To end on a couple of positive notes: The administrative assistant supervisor, a woman, was extremely apologetic and did try to help me when I reached out for help in untangling the mish-​mash that the other office staff had made. Also, Dr Hester is an excellent foot doctor, and he is the only reason why I would give this office more than one star, or even give this practice a second look. I put up with this crazy office because I like and trust him.

I’ve gone to Prosports Ortho for a long time and always been pretty happy with them and the post-​op care I received at MAH after shoulder surgery. I did however have a pretty lame experience recently with Dr. Dolgov. Now, mind you, I work in healthcare myself so I know how to navigate pretty well in this territory. I went to him for my degenerative disc because the PA recommended I discuss options such as prolotherapy, PRP etc because I have already been doing all my exercises and adjustments to lifestyle, etc. My main complaint was lumbar stiffness. He immediately honed in on the stiffness and suggested that it was rheumatologic and not related to the disc which was clearly degenerated on my MRI. So what does he do… he tries to turf me to a rheumatologist who books out 8 weeks in advance to get a bunch of blood tests, most of which I’ve already had. I was like, buddy, spine 101 — degenerative discs cause low back stiffness. WHAT A WASTE OF MY TIME.

I went to Dr. John Hester for a foot injury. I thought he listened well, took me seriously, was very thoughtful and provided me with very good care. Fortunately I am healing quickly and decided to cancel my followup appointment.
Calling the office on the phone is a true pain. They delay you with advertising before you finally get to talk to someone but the delay wasn’t too bad on the first call. When I called to cancel, it was at least 20 minutes to get to talk to an office person.
When I visited the office, there were four people at the front desk. I can’t say how many were there when I called today but the delay just to change an appointment is truly unacceptable.

They might be OK, I just can’t get them to answer the phone in their Cambridge office. I’ve been on hold multiple times for 10+ minutes. I guess I’ll be seeing someone else for my shoulder injury.

I used to see Dr. Dolgov at his previous practice. I am undiagnosed and have seen my fair share of physicians in every field. Dr. Dolgov has been crucial in my medical care — he has gotten me appointments with top notch doctors in other specialties, and has treated everything from whole body pain to specific areas such as shoulder pain, low back pain and carpal tunnel. He is not only an intelligent physician, but he is compassionate as well. My only complaint is that the new office has a very long wait time until I could speak to a coordinator, but they are very pleasant on the phone once they become available.

I saw Dr. Dolgov for hip pain, which I know is related to a back injury. When I was explaining why I was there, I included that information. He basically cut me off and told me to «focus on the reason for the visit.» I am a RN and always listen to patients. I was so taken aback by his unwillingness to listen to me that I will not be going back.

Dr Hester gave me great advice and fixed a problem with my foot. He is very professional and caring. I had been to another podiatrist who acted like I was interrupting his free time and botched my treatment. I found the staff to be very professional and responsive as well.

I haven’t been able to sleep at night* having given two stars for a less-​than-​responsive employee, especially since Dr. Hester acknowledged it as a problem they were fixing. Changing because I know from experience finding an excellent podiatrist is nearly impossible and that is what I found here.
* I really have, but I wanted to be dramatic.

I came to see what I thought was an orthopedic doctor who specializes in shoulders as I have had severe shoulder pain for this last year once starting back to exercising. I saw Dr. Dolgove, who seemed pleasant at first, I saw in the office needles and vials for cortisone injections, I had just had a MRI under fluroscopy (from Sheilds MRI… that’s another bad review…) was bruised and painful and the doctor offered an injection and I refused stating, «I think I will wait a week for the trauma from MRI to go down and be less painful» he said no problem to just call the office to schedule next week. So. I call office, schedule for injection, was given date and time. Showed up week latter at office in Brighton. And desk staff looked at me strange asking why I was there!
What? I’m here for an appointment. They said that Dr. doggone does not do injections and that he scheduled me to have this injection done at Boston Medical Center under fluroscopy. Boy I was lit! No information was given about this and also I was still shell shocked from last trauma of MRI. Staff stated,” Dr. dolgove does not do injections anywhere in out practice, he is an non surgical MD and specializes in back and nerve pain“
What? He does not specialize in shoulders? So… I am switching to get a second opinion from Dr. Glen Ross there in same Pro Sport Offce. Will see… stay tuned, still in pain…

Don’t have anything good to say, from scheduling to the actual appointments this place was a nightmare. Save yourself time, money and frustration by going ANYWHERE else. Really, anywhere! By far the least organized and most unprofessional office I have ever been in contact with.

Absolutely LOVE Dr. Karlson at Prosports. I have been living with chronic knee pain for 5 years and he took it all away without surgery. How is not living in pain #1 on your list. Thank you!!!

My primary care physician referred me to this practice, so I can’t imagine that all of the providers are terrible. But Paul Desillier, the physician’s assistant, is by far the worst health care provider I have ever encountered. I have a chronic hereditary medical condition, so I have seen more than my share of doctors of all different specialties. But Paul is absolutely the worst of them all. He simply would not listen. He constantly interrupted me when I was trying to explain what the problem was, making incorrect assumptions and proclaiming diagnoses without having enough information. When I tried to explain further, he would interrupt me to provide a completely different diagnosis, again without having enough information. He did not answer my questions, responding with completely unrelated information. And, for all of his incessant talking, he said little that was intelligible. In addition to the poor quality of his medical care, his bedside manner was atrocious. After seeing him, it was apparent why it was so easy to get an appointment with him. (The receptionist was able to offer an appointment time within 20 minutes of whatever time I specified for a next day appointment.) I’m sure that anyone who has seen him, would not return to this practice. Bottom line — do not ever see Paul Desillier.

My knee surgery failed after 2 yrs, done by a surgeon from Prosports. I understand that pivoting sports could cause injuries but when a patient comes back with an injury please be atleast courteous and read the MRI and the report in advance, some basic preparation will be helpful and please have some sympathy for the patient. Comments like «inside of your knee should be bloody !» isn’t what the patient wants to hear. I bet the consulting charges will be very rewarding to the doc even though the appointment was useless to me as patient. The same doc was curious as to when I’ll be coming back for surgery, seriously, you asked me that question !! I’ll never recommend this doctor.
Still giving 3 stars because of few good staff.

I recently had arthroscopic surgery with Dr. Burke at Pro Sports to repair a torn labrum in my shoulder.
My initial pre-​surgery/​pre-​MRI meeting was with Paul Desillier the Physician’s Assistant at Mt. Auburn Hospital. He seemed very knowledgeable but I was a little confused as to why I wasn’t meeting with the surgeon. My next meeting I was able to meet Dr. Burke, albeit briefly. It seemed rushed because he was busy and had just come from ER but he did answer all of my questions. It was obvious that this was a routine surgery for him and he was the pro.
On surgery day Dr. Burke was awesome and very helpful, along with the rest of the surgery staff. I never had a doubt in my mind with any of them.
The day after surgery Dr. Burke called me at home to check in and to tell me how long to ice my shoulder and wear my sling etc. 10 days later I met with him to get my stitches removed and he gave me confidence that I was recovering well.
If I could give a 4.5 star rating I would. The half a star subtraction is just from feeling a bit rushed when I first met Dr. Burke. Nonetheless I would confidently recommend him to anyone.