Michaels

You really have to wait for their coupons and specials here, else it can be pretty pricey. I picked up a picture frame for $ 20 and to be honest, I think the $ 10 at Target looks just as good.

Chey was great! I came in tonight trying to find a last minute picture frame for an Xmas gift. I almost walked out in frustration when she asked if I needed help finding anything. She then helped me find the perfect frame and helped me through some other craft complications I was having. Thank you again Chey, you’re awesome! I am now a loyal Michaels customer thanks to you!

I only come here instead of going to Hobby Lobby because everything here is cheaper, sometimes even half the price so I would rather drive a few extra minutes. Every time I have been here I have never seen someone on the floor to help, and most of the time I need help. Instead of wasting time finding someone I just decide to search myself and keep my fingers cross I find it sooner then later.

Be aware that this location does not close at 10pm they close at 9pm!!! It’s not their fault but the information should be updated!

I called for assistance at their Brentwood store if they have this item I am looking for. I was passed around to different person on the phone then w/​the last person he asked me for the item number several times and still got the wrong item. I guess he cant find the item so he said they don’t have it. I think he just don’t want to look for it. So I called back again later and got this lady on the phone. She said she will have someone help me so I waited 15 minutes and nobody answered the phone again so I just hang up. Bad bad customer service.

Disappointed.
I spent $ 451 on framing a large bull fighting poster.
Found the following problems:
1. Poster was not smoothed out. You can see the slight wrinkles.
2. A couple of places on the frame and the glass had glue.
3. The corners of the frame had obviously been touched up. But the new black paint did not quite match and had not been blended to match the rest of the frame.
4. The hanging eyes were not level. One was 28−½″ and the other was 29″.

I found a gift card that I had forgotten about. I hadn’t been to Michael’s in a few years. Before my divorce I went just about every weekend. Its nice to see the store hasn’t changed. There is still lots of great things inside those glass doors! I’m not into scrapbooking anymore. So I picked up some painters tape, foam brushes and clear coat spray paint for painting the main bathroom. I was able to use 2 coupons. 40% and 20%. I love this store.

Outstanding professional framing department. Kari took our simple piece of artwork and doubled its’ value simply by matting and framing it. Kari chose matte borders in colors that totally enhanced the colors in my painting. She then finished it with the absolute perfect frame. This is the second time I’ve used Michael’s professional framers and I will continue to do so as long as you keep Kari or people with her level of skill. 10 stars!!!

1÷6÷15 Came in today to get my scapbook fix. They had a lot of good deals or so I thought. Get to the register and nothing is coming up at the sale price so they send someone to check and they tell me it’s not on sale. So I said really and show her the sign and the numbers match up. Guess what they are on sale. But with a full cart and not much time I didn’t want to hassle with showing them the sale prices. Is someone not doing there job? I got two 12×12 paper stacks because it’s buy one get one free. So again not pulling up sale price so instead of $ 20 it’s $ 40 uggg. Then while I was in the paint isle I overheard a conversation of a Michaels employee with a customer and he was so rude. He kept telling her to hurry up he had things to do. Wow it’s not like they were there for even 5 min. She kept it cool, until he told her for the third time to hurry and then so lost it. She said she was going to hobby lobby instead and that’s where I’m headed too.

I’m super disappointed in Michaels. In the past several years they have been my go to for Hanukkah décor and this year they had absolutely nothing pertaining to Hanukkah at all. Very frustrating. Even hobby lobby, which is a proud Christian based company, at least have a Hanukkah end cap at the holiday season. What happened Michaels? Not good.

Why are you even open?! Horrible customer service (4 employees I asked for help and all I got was «I don’t know» or rolling their eyes because I’m bothering them”)and brushes I ‘m looking for are out of stock forever!

I decide to return to michaels and boy let me tell you, its like night and day since the last time i been there, they really got there stuff together, customer service was great and lines were not too bad like before, thanks james in the framing area,

Joe and James were awesome! I am a very happy customer. They took great care of me when I broke a few frames. There was an issue and it was resolved in a matter of seconds. Thanks you guys!

I’ll start by saying I thoroughly enjoy shopping at Michaels. It is one of those stores you could spend hours in and still find some interesting or fun new project that you would like to do. With that being said this particular store is often cluttered and as many have mentioned seems to have less merchandise then other locations (particularly in the baking section and scrap-​booking departments). Despite the stores shortcomings the staff is always helpful and friendly. This location definitely earns a solid 4 star rating.

Dropped my autograph stuff to James in the framing department. I was glad I did. I gave him the freedom to use his professional imagination and boy am I glad I did that. He turned some signed items into close too a 1500.00 shadowbox. The way he laid it out with the autograph picture, autographed ball and autographed bobble head was amazing. Then to kick it off he went and gave a bonus by now adding lights that flicker to shine on all the items. Shadowbox was absolutely perfect and priceless. Thanks again James for out doing yourself. My son was elated with how it turned out.

The other reviews are correct when they say they feel like this store doesn’t carry as many items as other Michaels locations. But it’s not a horrible store, they have the basic stuff, just nothing new/​different or unique to the store.
Employees are friendly, and the store is clean & well organized, I still come here for craft supplies, and they usually have what I’m looking for.

I was looking for acrylic trays. I knew they had something I could make do with in the beads section, but I really did not want to pay over $ 10 for something that should be much cheaper for my intended purpose.
The staff was friendly, but not helpful when I finally found someone. The store was messy and not very well stocked.
I’m sure I will be back because this is the only Michael’s near by.

Dislike this Michael’s location so very much. It’s small and I feel like they just don’t have as many things as other bigger locations.
I came here to buy some ribbon to make hair bows since I got inspired to make some and I literally found nothing. No huge selections, the rows of ribbon were almost empty. I ended up walking out and I’ll probably be going to another Michael’s soon.

I love Michaels and if I had the time, I would probably spend a good majority of my day just roaming the store, planning and putting together little projects, while aspiring and daydreaming to be the next Martha Stewart.
If anyone knows me, I am all about decorating, crafts and making things beautiful. Whether its decorating a house, planning a theme for a party, or making little crafts for the holidays, I live and breath using my artistic hands for whatever creative little projects and I have been coming to Michaels since I could remember, to assist me through out the years with what ever little project I had up my sleeve heak, I even worked there when I was 19 for a seasonal job and it was one of the most memorable fun jobs I have had.
I came here recently to get some supplies for some Halloween crafts and decorations I was working on and found everything I needed and more, they really have a great selection to choose from to satisfy just about all your crafty artsy needs, not to mention the prices seem to be pretty reasonable.
Oh, I must add though, besides the nice lady that rang me up at the cash register, the rest of the Customer Service Department really needs to STEP IT UP, for there really is not much help in that department at all though, I will not let them discourage me from coming to get my materials!

I went here last night to use up the rest of a gift card I had won online. Anyway, I had 2 (2 packs) of 8X10 picture frames, a poster of the Acropolis that I have bought before but had left back at my grandparents’ house in Oklahoma when I moved out of my dorm and back to California and a triple gold clasp so I can make a 3 strand pearl necklace.
I went up to the counter and the lady helping me was obviously new (this was like 8-​ish PM — there was a Wilton class going on at the time.) Because she didn’t put the amount into the register, the card wasn’t working so she had to call for help. It’s cool with me. I’ve worked retail and POS machines are all different and not necessarily something that you’re born knowing how to work. Plus, my card didn’t cover the balance so it was being split between a gift card and a debit card — not a new person’s dream transaction.
So she calls somebody over the intercom and what I assume was the store manager came up to help. This lady was tall, had shortish blondish brown hair, scary eye makeup and a bad attitude. Instead of saying «ok, what do you need help with?» She kept repeating «cancel so and so so she doesn’t come up to the front.» The new lady was obviously confused (those phone codes are really annoying if you’ve worked retail.) but finally figured out the call code. I don’t understand why it’s SUCH a big freaking deal if somebody comes up to the front — whatever. Anyway, the lady barely helped the new lady figure it out. She literally walked over to another counter before this new lady could figure out how to fix the problem.
Hey, store managers — or higher up retail workers — don’t huff and puff and act put out that you have to train somebody to use the POS machines for more than 10 seconds. It takes about a week to catch on and learn all the stupid phone paging codes and all the different commands for the machine. You work retail — you’re not doing manual labor or tending gun shot victims or doing brain surgery, so stop acting like it’s ruining your day to help the new person learn the ropes.
The manager or whoever she was reminded me of my old boss at Cost Plus World Market in Pleasanton (DO NOT SHOP THERE!) and it really ticked me off. New hires are people too!