Casey’s Auto Body

Mike is great!

I wanted to share with you the most AWFUL experience I had with Casey’s Auto Body. My daughter got in an accident on Tuesday night. The tow company said they were contracted with Casey’s so they recommended to take the car there. I don’t have a history of needing body work so I didn’t really know otherwise. The car was taken there Tuesday evening. Wed late afternoon I called Caseys because I hadn’t heard form them and wanted to know if they had the car and when I could get an estimate. I was told «tomorrow morning.» Thursday at 130pm I called and asked for a status update and they said, «Maybe tomorrow morning.» I expressed my concern with not having the car and asked if they could do it any sooner. I got a deep sigh back from the gal on the line, and she said she would let me know what they could do. About an hour later I got a call from her and she said they had a preliminary estimate of 5209.12. Mind you, they know that we did not have full coverage insurance on this vehicle and we would be paying cash. Anyway, I was shocked at the price and after talking to my husband we made a quick decision to donate the vehicle to Cars for Kids. My husband then went over to Casey’s to collect some items from the car. He was stopped by a RUDE guy who told him that he owes them the tow fee first of 195.00. My husband said, ok, let me get what I need out of the car and then we can talk about that. The guy kept pushing for the tow money and would not let my husband to the car without that money FIRST. (Remember what that tow company said about them being contracted.) Reluctantly my husband paid the money and got what he needed out of the car and scheduled Cars for Kids to pick the car up today… WELL, after I talked to a few people about what transpired yesterday and the day before, I came to find the consensus about Casey’s Auto Body– no customer service skills AT. ALL. And then my mama gut kicked in. Things just didn’t feel right. I had a client come in last night and they recommended Mashore Auto Body. Geez ERin. Why didn’t you think of them? So I called Mashore Auto Body this morning and explained the situation. Dave at Mashore was super nice. He told me to tell Casey’s to release the car and he would look at it. Well it is only 130 and Dave already got the car and called me with a preliminary estimate of NO MORE THAN 2k! WHAT??? Thank you so much DAve and be warned, all of Casey’s!

After a little snag with my insurance company and a few phone calls they had my car back and ready for me in a super timely fashion. I had a few days off work and they made sure my car was trash for me to return to work without having to commute in a rental. The costumer service was outstanding. What could have met a really crappy situation went quick, Professional and pleasant. I would bring a car here again if needed.

Recently had my car repaired by Casey’s auto body. The three stars is for the actual repair. My car looks like it did before I was hit so I am happy about that. They also washed my car which was nice.
I left off two stars for their customer service, which I felt they very much lacked. Not personable at all, I felt like just another customer coming through. It also took 2 weeks to even START on my car. So of course even longer to finish it. The rental shop (hertz) that they directed me to was an even worse experience. They shouldn’t use them as long as the manager is still there.
Although I am happy with the final outcome of my car, I probably won’t use them again if heaven for bid I ever need car repair again. It was not a pleasant experience!

I took my car a 2013 Lexus 460 LS that had been vandalized. Casey’s did a super job repairing the damage. The returned the car to me fully detailed! car looks like new. Great Job!

I have taken two of my cars to Casey’s Auto Body and they have done spectacular work on both. Helpful and friendly staff, I can’t say enough about their customer service. I would highly recommend this shop to anyone!

The only body shop, I take my car to. I have known Mike and the guys for over 20 years and there is nothing they won’t do to please a customer. They do excellent body work and the paint match is dead-​on. The shop is centrally located in Brentwood and the waiting area is clean and comfortable. Go there and you won’t regret it. Steve

Very poor customer service, don’t do it. Took longer than originally conveyed and was ambivalent about the inconvenience. Front desk person was rude and they just don’t have it together. Car was dirty, I have had body work done before and this was a bad experience all around. Disappointing.

It’s been a few months and keep forgetting to tell everyone what amazing service I had! my car bumper looks amazing from the prior hit and run. They communicated well and couldn’t be happier with the outcome. Thank you to everyone on staff and special thanks to Dante, amazing paint job!

Moved to Brentwood only a few months ago, and what a relief to find honest service from Casey’s.
They saw my car right away and they were able to assess and address the damage straightaway.
Good humored staff provides a great customer experience. Would definitely recommend to anyone.

I visited Casey’s expecting to have them look at my problem, then set an appointment for half a day costing a few hundred dollars. After half an hour, I drove away with the problem fixed for no charge. I don’t expect that to happen again, but I’ll certainly come back next time I have a problem.

Body work ok. Car could have been cleaned up. When you get your car back after 2 weeks it should look good. My car looked like it came out of a gas station car wash. When I tried to discuss it with them, got major attitude. Disappointing. Live and learn.

Nothing but good things to say about this place. Kind and friendly staff. I had no appointment, drove up, handed them my keys and insurance paperwork and a week later my car was done. This surprised me as I had damage from bumper to bumper down the passenger side of my truck and I had another shop quote me 2 ½ weeks to get it done. Not only did they finish quick but came in around $ 2000 less then the other shop.
After I picked up my truck I noticed the back seat passenger side door would not open from the inside. I called them up and they told me to come back right then if I could. I did and they fixed it right there on the spot in about 10 minuets. The problem turned out to be something that was out of their control but fixed it right away.
I will take my vehicles here again if body work is needed.

This was the closest body shop to my house to get my front bumper fixed (it got dented). My auto insurance covered this place and I decided to come here to avoid commuter traffic before heading to work.
PROS
— Got a new bumper for my Camry and they did a great job painting it.
— They even washed the car! Yay.
SERVICE
— The downside was how long it took to set up an appt. My insurance claim paperwork was done in a week and I was told to call Casey’s to set up an appt. I called, they said they got the forms, and I was good to go. Made an appt and it was verified by receptionist. I called the day before my appt and asked if things were good to go. Turns out there was a misunderstanding between the appraiser and auto shop and I had to wait another week for my parts to get in. Appt was rescheduled to the following week. I called again beforehand to make sure things were good to go. This time I was told things got overbooked and can I wait two more weeks? Whaaaat?! Isn’t this why calendars were invented? It was too late to switch to another shop, so I stuck it out and my car was brought in two weeks later. At least they were quick in fixing it and I got my car back after a couple weeks.
Good work but they need improvement with scheduling logistics. I suppose I’d come back if I needed more work on my car (but crossing fingers I don’t!).

About two weeks ago, my son leaned his snowboard against my husband’s new truck. The dirty board slipped and left a really big scratch down the wheel well. When we came home from the snow, my son opened the door and scratched the paint on the door. Needless to say, we needed help to fix the paint. The people at Casey’s Auto Body were very helpful, friendly, and fast (20 minutes). They were able to take care of the scratches and I was on my way. The truck looks perfect and we couldn’t be happier!

Being new to the area, I had some insecure feelings in selecting an auto body shop when my car was sideswiped on a parking lot, but was told that Casey’s was great, and they were, fantastic paint job, courteous staff, and helped me six months later with attachment of license plate brackets at no charge. would highly recommend them to anyone that has the misfortune to need their services. being a Senior citizen honest, caring reliable businesses are priceless. thanks to you all !!

These guys did excellent work. When a piece fell off (**) of our brand new car, they were great to work with and honestly I think the price was quite reasonable.
The process was pretty painless, too: they ordered the part, painted it, realized that more pieces were needed, got those within a couple of days, and then the actual part was installed in around 20 minutes once all the pieces showed up. Considering it’s a 2011 model car and not in any of the databases yet, that was pretty well done.
Highly recommended even if you don’t have an insurance claim to cough up the $$.
** — no, it didn’t really «fall off.» That makes it sound better, though.

LOVE this place. Super friendly staff and perfect work, I was a little worried at first because I have a Mercedes and I would normally find a body shop that specializes in foreign cars. I am so glad that I didn’t go with my gut and took it here, It was in the best hands possible.