Realty Station

If I could give zero stars, I would. THEY ARE ALL ABOUT THEMSELVES! Customer service is not a priority. When we first signed the lease and moved in, Renee was super nice and motivated. But she didn’t do a walk through of the house with us. The house was filthy! We complained about the dog urine smell and it took A MONTH for them to finally replace the carpet. When they pulled it up, the carpet was saturated and the wood subfloor was stained due to all the urine. We continued to have issues with the house but Renee and realty station would take at least a week to even call back or respond to an email, if they did at all. The heater died in the middle of winter. I had to fix it myself because they wouldn’t return calls and drug their feet getting a repair person scheduled. The only thing they do quickly is deposit your rent check. Everything else takes a minimum of two weeks. I’m in the military and when it came time to transfer, my move out date was uncertain. I communicated everything far in advance (well beyond the 30 day requirement). Renee still threatened to kick us out if we couldn’t provide an exact date. They require you to use one specific carpet cleaner when you move out. I called for an estimate and the quote was extremely high. Obviously there’s a scam going there. Realty Station is owned by a retired service member and claims to be military friendly company. THEY ARE NOT! She didn’t understand or care that my orders were delayed and I couldn’t give an exact move out date. She just wanted to get the next tenant in ASAP. They are not user friendly. The only way to pay your rent is by check. No direct deposit, no bank transfer, no credit card. I’m guessing to avoid any fees. Convenience for their tenants is not a priority. They are focussed on making money, not about the condition of the properties they manage or the needs of their tenants. Bottom line: They suck!

No idea why so many bad reviews. My experience with this company was positive. Usually didn’t need repairs as the maintenance was kept up-​to-​date. They always answered my calls/​questions in a reasonable amount of time. There is an emergency number listed for hours when office is closed, but I never saw anything that said «24 hr emergency line» as Michelle G. stated, its a small local office and I don’t even know of any property management companies that offer a manned 24-​hr phone line. My experience was pleasant and the people there are friendly and helpful. Shame we had to leave the area. Yes I would rent from them again.

In my years in the military and having to move around from town to town, this is by far the worst property management company I have ever had to deal with.
They do not do a walk through with you prior to your lease is over. If they did do a walk through with you prior, you could fix the ‘hits’ they have, however they do their own walk through within 14 days of you being out of a place. Tell me that isn’t a coincidence. They require you to use a specific company to clean the carpets, not allowing you to shop around and get the best deal from other companies. We have pets, 2 dogs, no matter what, you will be charged against your security deposit a ‘pet odor’ removal fee, ours was $ 125, I don’t know what they base it on. So having your carpets professionally cleaned isn’t good enough.
While we were living in this home, the ‘fully fenced’ yard was a joke. The fence they had on the property had a run of fence that was at about a 45 degree angle leaning into the yard making it dangerous to be near the fence because you never new when it was coming down, or going to bring down other sections of the fence. It took until month 15 of us being at the property for them to fix it and have a whole new fence installed.
The dishwasher was out of service from month 11 of us being in the home. They sent a repair man out 2 months after we reported the dishwasher not draining and leaking. The repairman said it needed to be replaced versus the cost of repairs. 6 months later, a month before our lease is up, our property manager asked if there were any outstanding problems with the property. We informed her that the dishwasher issue never solved itself magically. They sent the same repairman out to look at the dishwasher, he got there and left because he remembered our issue and said he would inform the property manager to replace it.
So if you want to deal with paying out the a$$ in ‘fees’ when you leave a property, even if while you were there was just normal wear and tear, if you want to deal with a property manager that doesn’t know when your lease is up, if you want to deal with a property manager who doesn’t follow through with anything, or deal with a property manager whom doesn’t have anything fixed in a timely manner, then this is the property management company for you. For everyone else avoid this place like the plague. As for military members, I am reporting this company to AHRN to have their relationship revoked as they have been horrible with customer service and do not deserve guaranteed military tenants.

I agree with Cdulce O. Take photos of everything. Overall, not the worst property manager we had in the area but I can’t recommend doing business with this company because of the following incident:
Our heat went out one night when it dipped to the low 20s. I called the «24 hour help line» and left message after message for about four hours until 2:30am — no response. Called the heating person on an emergency call, he came and got the heat working again. Realty Station called back the next morning, at 8am. Realty Station then refused to reimburse the cost of the getting the heat going because I didn’t wait for their return call and they have 24 hours to call me back. Yea, you got it — their solution was to have my family freeze because it was inconvenient for them to do their job.
Owners: watch out — you may be promised 24 hour service, that’s not reality. No one picks up those messages until the office opens. Reality is if the roof begins to leak (also happened), heat goes out or something serious happens — it won’t be addressed until office hours — when it’s convenient.

Ridiculously invasive and overbearing. Needlessly bothers good renters and ended up running us out. Could not wait until the lease was up. Renee is absolutely NOT worth renting from. Find someone who knows what they are doing

Watch out! Take pictures and document everything. I did and it paid off in court. Judge found in favor of me. They will try and charge you for things that have nothing to do with you. They do not do walk throughs! They bill after they do their own. They are unethical. If you only knew the details.