Northwest Computers

Horrible customer service. Brought in a desktop that would not post. Told me over the phone they cleared the CMOS and that had fixed the problem. with the laptop they said the keyboard was unplugged, the memory wasn’t seated and the hard drive was bad. when I got to the store, they said the BIOS needed reflashing. Didn’t understand what that involved but figured it didn’t matter since they said it WORKED. I had said on the phone that I just wanted the diagnostic which came to over $ 90 for both computers. When I got home, the computer did not start. Upset was I, since I know that once you clear the CMOS it should have worked. So I figured it must be the BIOS chip. But since that is so rarely the problem, I figured I’d call and ask as well as to express my concerns to Richard. He explained that it was the CMOS. I asked why it didn’t work. Did they leave the jumper in the wrong position? sure enough they did. To which I replied that it is not right to return my computer in a condition it wasn’t in just to make … Brought in a desktop that would not post. Told me over the phone they cleared the CMOS and that had fixed the problem. with the laptop they said the keyboard was unplugged, the memory wasn’t seated and the hard drive was bad. when I got to the store, they said the BIOS needed reflashing. Didn’t understand what that involved but figured it didn’t matter since they said it WORKED. I had said on the phone that I just wanted the diagnostic which came to over $ 90 for both computers. When I got home, the computer did not start. Upset was I, since I know that once you clear the CMOS it should have worked. So I figured it must be the BIOS chip. But since that is so rarely the problem, I figured I’d call and ask as well as to express my concerns to Richard. He explained that it was the CMOS. I asked why it didn’t work. Did they leave the jumper in the wrong position? sure enough they did. To which I replied that it is not right to return my computer in a condition it wasn’t in just to make sure it still didn’t work. That is just Wrong! They should have called me and told me that they would try that and charge me for it before hand rather than putting the computer in an unnatural condition. Also on the laptop they wanted to charge me for hard drive recovery service so «fixed it» to boot in to get the data. I had said I wasn’t interested in the data. So when I called he said I should be happy that they fixed the laptop. and quote, «Next time I’ll just make sure they break your hard drive with a hammer.» Anyways, Unless you like poor customer service, go somewhere else.
UPDATE: What’s Nick replying to you ask? Well, a private message conversation we had… where I was reminding Nick that we had come to an agreement over a complaint I opened with the BBB. He agreed to not reply with lies to my comments. 3 years pass and he does it. Here’s the problem. BBB will NOT let you reopen a dispute after 3 years. Nor will they allow me to open a new complaint for the SAME business. When you mark something resolved, it does NOT show up to the world. So of course they look good. The very fact that they spend time trying to discredit online reviews shows how they «care» about their image. Just think… don’t you think I’d open a complaint again if they’d let me?