Hertz Rent A Car

Hertz’ business practice is deceitful and uncaring. I reserved a car through Expedia for 1 day for Jan. 23 to 24 for my son, who was visiting me from overseas on his military leave. On Jan. 23, when my son and I went to pick up the car, the Hertz clerk told us that we were returning the car 2 days later. I told her I had reserved it for 1 day. She said that their office is closed on Sunday, so we could not drop off the car until Monday. The online confirmation and the itinerary clearly indicated 24 hour drop off and the rental duration was 1 day. We had to get the car and get going; we did not have time to go look for a car at another rental company at the time, so we had to (we were forced) to rent the car for 2 days. They called this the «business standard». I wrote to Hertz twice, but they have been ignoring me. What kind of company is this?

Whoever the employee Alex is should start taking responsibility for his mistakes. I have been a Gold member since 2007 and have been saving my points for years. I rent cars from Hertz for leisure, not business, so the points are not easy to accrue. I rented a car online with 5,500 points for a one week full size rental at this Bremerton office. First Alex called and said he didn’t have any car for me, then later he said he got one in. I couldn’t get my flight into Seattle for that day and had my husband call Alex to cancel the reservation. My points were never put back into my account. I called and talked to Alex and first he said there was no record of it. Then he said my husband didn’t call to cancel it. My husband went in personally to talk with him. He said there was nothing he could do about it and to call the Gold desk. They informed me there was no record of it. Can you imagine how uncaring this person is about customers.

Warning, the deals may sound good but be prepared for employees to lie to your face. We needed a car for my husband to get to work after a car accident and this place was given to us by our insurance. It sounded great until we talked coverage. The man showed us the different coverage plans and then gave us the total for it all. I thought it was too high and told my husband to go for the coverage under full. He asked the man who went on saying our insurance REQUIRES full coverage and he just needed to show us the others but in reality we weren’t allowed to get them. My husband called our insurance later and asked if this was true to which they replied that we don’t even need ANY coverage. The car was a good fit for me tall husband and according to him a good-​decent drive. Overall this has been a disappointing experience and one time has been more than enough!

Excellent service from this agency, especially their office staff. It seems the prior reviews may have resulted in new staff as I found them to be wonderful. Apologetic when they were delayed in picking me up, as well as swift in dropping me at the Ferry Dock when I returned the car. Will definitely use Hertz for my next rental in Bremerton!

I’m surprised by the negative reviews. I made my reservation the day before picking up the car and it was ready to go shortly after Hertz opened (8 AM). The staff is very friendly and had great customer service. There are a few car rentals in the area, but I would definitely come back here.

If it was possible to give 0 stars, I would most definitely give it a 0! While we did make a «last minute» reservation at 8 AM to pick up a car at 4 PM, the reservation went through and stated that there was a car available for us! We drove all the way down to Bremerton just to have the lady say that they had no more cars available (sounds awfully similar to the review below). When I asked her why she hadn’t bothered calling us to let us know to save a trip, she said that she couldn’t find our phone number in the reservation. Absolutely ridiculous. Why bother taking reservations if you don’t have any cars available?! Ended up just making a reservation at Enterprise for the next day. Will not do business with this location ever again.

Had the worst experience with Hertz. I had made a reservation for a one way rental over one month in advance for a car to drive from Bremerton, WA to Eugene, Or. My dad drove me to the Bremerton location to pick up my confirmed reserved car. The woman said, sorry, we don’t have any cars. She offered no help or alternatives. Just, sorry, tough luck. I will never use or recommend Hertz again.