Magic Carpet

Went here to look at carpet and wood flooring for our house. They were very friendly and worked with us on the pricing. Overall we were extremely happy with how everything turned out.

I purchased some Armstrong laminate at Floor and Décor a few years ago and needed to replace several hundred feet due to a remodel. Floor and Décor not only told me they no longer sold the flooring but I found out they originally sold it to me after it had already been discontinued. I called Lynn at Magic Carpet and, I’m not kidding you, together we spent a week trying to track down a compatible flooring, which included having samples shipped in and inspecting flooring at an offsite warehouse. We even were told by a manufacturer that some older flooring had been located, which I promptly purchased, only to find out the rep was mistaken. Lynn didn’t even blink about returning my payment when we discovered the error by Armstrong. We settled on flooring Magic Carpet didn’t stock, but I can’t remember the last time an employee worked so hard to get me what I wanted. I tried this place because of a friend’s recommendation due to their price matching policy. These guys saved me a ton of money by knowing what they’re doing and taking the time to make sure I got exactly what I needed.

First off let me start by saying this review is only based on the customer service. I walked into this establishment around 11:30 AM on a weekday the only sales person inside was already attending a customer when I arrived. I was browsing the store waiting for some kind of acknowledgment! maybe a I’ll be with you in a minute or even look around while I finish with this customer, but there was no acknowledgement at all after almost 15 minutes i finally walked out.