Ghost Armor

My wife came into the mall to get her glass protector replaced at ghost armor. The sale rep told my wife it wasn’t there product and had to pay $ 30.00. I went up to the sales rep and told him I bought here and he said ok and replaced the screen. He had the nerve to ask me to buy him a star bucks drink. Worse customer service

I got my screen protector for my Lenovo notebook in December. I need it to reapply two months ago. Still waiting for the replacement screen protector. There a joke. The WORST CUSTOMER Service BY FAR. WOULD NOT RECOMMEND EVEN TO MY WORST Enemy.

The first time I came to this location was back in October of 2015. I did think the price of $ 40.00 was steep for only having the front of my Iphone 6s protected but said why not with a lifetime warranty.
Fast forward to a month later, and the edges all started rolling up. I waited until last week to get the screen replaced as I had gotten use to it.
The man at the kiosk honored the $ 10.00 replacement, was super fast and quick.
3 days later, the edges are starting to come up again. I’m not sure what is going on exactly with the product, this has never been an issue with anything i’ve gotten from best buy so I will not be coming back to ghost armor.
I gave it a 2 and I think that’s the best I could give it. At least the customer service experience was good but the product is not up to par.

Had a cover put on my IPhone 6 about a year ago. 3 weeks ago I had to have it replaced, because it was peeling on the lower left corner. Cost me $ 15.00 even though it had a «lifetime» guarantee, lmao! Well, 3 weeks later, it’s peeling from the lower left corner, even though the guy cut it a bit shorter before he put it on.
So I had to make a trip to the mall today, and stopped at the Kiosk to have a new one put on. After explaining all this to the guy, he said «no problem» I’ll replace it for you… for $ 10.00!
I said «that’s not gonna happen» I already paid $ 15.00, 3 weeks ago and I’m not about to pay you another $ 10.00, I’ve gone through 2 «LIFETIME warranties already in just over a year» He then said «Ok, I can do it for $ 5.00»
I said, «great, let’s just, deduct that from the cost of gas it keeps costing me to come here and get these covers replaced, and we’ll call it even». After going back and forth, he did it for free. 4 stars because we actually had a decent conversation while waiting for the phone, and he finally understood it was the only way he was going to keep my business.

I came by this past Monday on the way home from having lunch with a friend to have the screen protector on my iPhone 5 replaced after I needed to have the screen itself replaced. The guy told me that it was out of stock until «the weekend.» So I left… A bit unhappy, but I didn’t say anything at the time. Now it’s Friday. I checked their website for a phone number because I didn’t want to waste a 20 – 30 minute trip (they had a closer location, but it has since then closed). No luck. I tried calling the general customer service number found on the site, which only led to a recording saying to visit the website. So… I decided to take a chance and head out anyway. Still no iPhone 5 screen protectors in stock, and still no way to contact them to check before making the trip.

The product is ok, but they’re expensive. The replacement used to be free if you did it yourself, but now they charge you, which is a rip off. I wouldn’t do it. I tried to tell them when I originally purchased the product that was the policy, but still they want to charge me, the owner wouldn’t even talk to me he just relayed the message to his employee.

I’ve been here several times to gear up my phones and tablets. Their service is extremely professional and rather quick too! I will usually drop off my phone, get some Starbucks and it’ll be done!
People on here are complaining about the bubbles you get upon finish. The bubbles DO disappear as long as you follow their instructions. (NO tight pockets, and to keep phone relatively off or not in use for 24 hours.)
The quality of this product is phenomenal. I seal the back and front of my phone with matte which leaves no glare or fingerprints on screen! I’ve dropped it a few times and have had no signs of wear. Would definitely recommend!

I ordered a screen protector Matte for my LG G pad F 8.0 over two weeks ago. I was told it couldn’t be ordered unless I paid up front. I called last night to find out if they had received it yet, the guy checked and said No. I started explaining to him what was going on — he then informed me that that location is having manager issues. I guess one of the managers is leaving, and they’re getting a new manager. With all that’s going on they knew nothing about my LG order, the guy doesn’t know what to do and was not helpful in any way. He can’t call his old Manager because hes not answering any time he tries, and he can’t call the new manager because he’s not currently in control of the Kiosk.
None of this is my business. All I want is the item I paid for two or more weeks ago and was supposed to be ordered. Currently as it stands they have my money and I have no merchandise. When I asked for a refund, because to be frank this is no way to treat your customers, the sales guy said only a manager can issue a refund. I was then told that the manager was SUPPOSED to be there right now but he had no idea where the manager was.
I’m not sure what else to do, I was also given the phone number of the old manager to call and no one ever answered. No one seems to be doing anything to help find out whats going on with my order. No one knows anything. This isn’t the first time I had problems with this Ghost Armor Kiosk, I explained to the sales guy that I was hesitant to pay up front because of that issue, but the only way they would order anything is if they have the money first. He said because they have problems with people not showing up after its been ordered. I was assured that it wouldn’t be an issue this time. Hmm, they’re worried a bout people not coming to pay, but then I have to worry if I’ll ever get something I already paid for. I love their product but the customer service (if only at this location) is awful.
I contacted their help center, and I guess I can only hope they either get me my refund or get me the item I ordered. No matter what I will not be doing business at this location ever again.

There were air bubbles on the edge of the tempered glass that the associate said would settle a few days later but it’s been a week and they actually got worse. Went to get a refund but a different associate didn’t know how to do it. So he called the manager and they said they no longer give refunds. But the receipt said I could get a refund within 7 days. I tried calling the manager and no answer. Poor service so I DO NOT RECOMMEND going to Ghost Armor.

I read all the negative reviews for this place. Fortunately, my experience had always been positive. Two years ago, I had the screen protector put on my iPhone 5s and my iPad Air. The original film is still on my phone and iPad Air and had never scratched nor come off. I bought the new iPhone 6s recently and went back to this place. They showed me the 2 options: the regular film versus a tempered glass, and opted for the second choice. The person that helped me (he goes by the name Ko), was very helpful, pleasant, efficient and knowledgeable about his product. He did not push me to get the more expensive option. I picked up my phone in less than 10 minutes. I give this place 2 thumbs up any day!

Do not do business here. Their products are sold under the guise of having a lifetime warranty and all you pay for is the labor to have new Ghost Armor installed. I just now went there to have my iPhone 6 Plus redone due to peeling and bubbling. Guy said the warranty doesn’t cover the back, only the front and separate labor charge each piece. Wanted $ 35 to redo something that doesn’t last or protect glass from cracks. Also, didn’t pick up the phone when I called prior to going there.

My first experience with this Ghost Armor at Brea Mall was not to pleasant. The girl was rude and she told me that when she installs the protector, it will not come off. Well guess what, 3 months later, it started to come off. So I waited another 3 months on my next trip to LA, I went to this location again to get it fixed. So on July 4, 2015 the young lady who helped me this time gave me excellent service. She said it would be 10.00 to replace, so I said OK. I also had her install a tempered glass front for 30.00. She did front and back in 15 minutes. When I paid, she said if the protector in the back comes off again it would be 10.00 to replace and if the tampered glass breaks, it would be 15.00. So she clearly gave me the breakdown. She was very kind and courteous, I only wish I asked her name so I could mention it. This experience was much better than the first.

After only 3 month a bubble appeared under the film. I was told I would have to pay $ 10 for a replacement (and for EVERY replacement!). Where does it say that?! I sent an email and requested a call back — that took 5 days! I called the Customer Service number in Phoenix on Monday, June 14 — recording stated I was number 1 in the queue — then on hold for 42 minutes! Hung up — subsequent calls the same day with the same results. On Tuesday, June 15, I was able to leave a message. Ashley responded to my email — a canned, pre-​programmed message but stuck to the $ 10 replacement fee. She also called me — same results and said the kiosk owner would call me — he did this morning. I had to list to 9 minutes of him bragging about their customer base, very few complaints, more «ya know“s than I cared to hear.
It has now cost this Company more than the $ 10 I was contesting…

If I could give NEGATIVE STARS I WOULD. This place did a faulty job on my phone screen protector. It’s been only 2 months and the screen is already peeling off! I called the manager to complain and he rudely laughed at my complain and hung up on me. His name was Orlando. A total jerk. And his employer Ko was rude as well!

They dont even deserve one star! These people are liars! When i did transactions with them 3 years ago they told me to bring back my ipad if i want to replace the protector that i can even change colors! Since my email is in their system already they DO NOT NEED ANY PROOF! Went there AFTER 3 years! Imagine after 3 years this is the only time im gonna change my protector! And they wont change it for me because my son took out the protector and threw it!

I purchased the Ghost Armor product for $ 19.95 and paid $ 5 additional for them to install the protector for my iPhone about a year ago. I went back a few months ago and paid another $ 5 to have them install again since it got damages. 3 months later it messes up again. This time I bought back the damage screen protector and asked them to give me another one and I will install myself. When I purchased the item, they told me its lifetime warranty and free replacement protector for the life of my phone as long as I bring back the old protector. I only have to pay a fee if I need them to install for me. When I gone back, the guy who claimed himself as the manager refused to give me the free replacement. I even have the invoice with me that show free lifetime replacement. He said I either pay $ 10 for the protector or I can’t have one. They don’t honor their sale invoice or contract!

Well now they are charging to change the sides (it used to be free) and the worse part is that one of the employees that changed mine didn’t bother cleaning iPhone it w alcohol b/​4 applying new stickers around… Do of course it lifted a few days later! Ughhh… Wish I hadn’t used this product ;/

I ordered a matte screen protector for my wife’s LG G3 on 10÷19÷14. They didn’t have a matte one, so they had to order it and I was told it’d arrive on 10÷27÷14. My wife visits the kiosk on ¹⁰⁄₂₇ to find out they order the wrong screen protector! So they tell her they’d install the regular screen protector while they order a matte one. Today, 11÷21÷14, over a month from the original purchase date, they still have not contacted us about the matte screen protector. I can the kiosk and they’re not accepting calls. What business is not accepting calls in the middle of the day?! Can’t even leave a message!
*** UPDATE **
So i had my wife pass by today during he lunch break and THERE WAS NO ON AT THE KIOSK. This is during the middle of the day.

I’ve never had a problem at this kiosk and only received great customer service! Out of the many screen protectors out there, I stick with ghost armor because of the quality and how long lasting they are.
Pricey at first with the initial product purchase, but after, customers has the option to personally install the screen themselves for free or a service charge for just $ 5.
They did change location though, not quite in front of the Apple Store but just around the corner near Sephora.

I’ve only had good experiences here, I brought my iPhone5 to them originally and was helped by a girl who was informative and friendly. Fast forward months later I noticed a little bubble so I tried fixing it myself to no avail so I took it to them to fix for me. They only charge you $ 5 to replace/​fix your screen BUT if you have to take it back remember to bring your old screen cover with you because they do ask for it. I recommend them to anyone who wants to protect their electronic device.