Accord Cremation & Burial Services

Was a little hesitant picking a cremation service off the internet but we are very satisfied with the service we received from Accord. I spoke with Reign when I called and from that point on I felt comfortable that everything would be handled. Always receiveded prompt return calls if he wasn’t in and every question was addressed or answered very knowledgeably & professionally. Thank you for being there when we needed your services.

Went to Accord upon recommendation by the convalescent hospital I was working with. Luis and Bill were extremely helpful — quick to explain the documents, costs, give tips and insights regarding the bureaucracy in dealing with the LA public health vital records department, etc. Everything went smoothly in a painful situation.

Accord provided excellent service. Jeff and Bryan were absolutely wonderful and i dont throw thos words around easily! Let me start by saying that my brother passed away at 3:21 a.m. and Kindred Hospital asked if I could have him picked up within a few hours. So we had a funeral home do just that. It was a Saturday and by Monday I was on the phone with the VA Decedent Affairs Department. They asked how much I would be paying and recommended a couple of places (Accord being one) that would do a cremation for a fraction of the cost, $ 569 instead of $ 1,795. So I arranged for Accord to pick him up. They did so the very next morning. That was on 5÷6÷15 and I got the cremains today 5/​18, just 12 days after. I had been worried. When i sign him out of the first place, they went out of their way to help with the process, even faxing the necessary forms to Accord and making me copies and such. Was I going to get the same service at Accord. Well yes I did! Accord has a very caring and thoughtful staff. Jeff explained the paperwork that needed to be filed (permits and such) prior to cremation and took care of everything in one visit. This visit was on 5÷13÷15, last Wednesday. Today is Monday, he was cremated yesterday and I have my brother’s ashes back. Accord is about a 35 minute drive away and the guy who called noticed my address and that he passes through here on his way home from work. His name is Bryan and he’s wonderful! He offered to deliver my brothers cremains. This staff if great and I thought I was giving up that part for an affordable cremation. My 85 year old mother was with me and all the while they just wanted to make sure she was okay. So I highly recommend Accord Cremation and Burial Service. I read one review that complained about how long it took. You need to know that anyplace has to wait for the doctor to sign off for the death certificate before they can even file for the permit. I most definitely need to thank all the staff at Accord for Making this process easier for me.

I would highly recommend doing business with Accord Cremation and Burial. Luis was professional, sympathetic and extremely helpful. They exceeded my every expectation and made the process a lot easier not to mention they are affordable while maintaining high quality service.

I feel sad for those who had a bad experience. But I had a more than pleasant interaction with a fellow named Lorenzo and another named Bill. These two men were so kind in their words and actually helped me find comfort even in such a tragic time. I originally went with Accord for the price, I shopped around and they were the lowest price I could find. They also do not have any hidden fees like other mortuaries. I highly recommend using especially if financially unprepared.

Accord staff is kind, professional, and efficient. They are cost effective, but also provide excellent service. I felt comfortable entrusting them with my mother who had just passed, and I was thankful we found a place within our budget, which I also know was important to mom.
It took almost two weeks for my mother’s cremains to be ready; however this was due to a holiday, and also a minor delay getting her cause of death signed by the doctor. Had those not been issues, I’m confident she would have been ready a bit earlier.
I would recommend them.

After Close to a year of this experience, I am now able to voice my experience with all of you.
First of all I need to say; yes this is the cheapest place I had found. Second is that I was reminded of that by the manager of this place each time I called regarding my mother’s ashes, and then concerning the death certificates with the wrong SSN number on them.
It took over a month to pick up her remains, I called after 12 days as I was told to do, and they kept saying they were waiting for her to be cremated. I called the following week, and again the same story, they were still waiting.
I was told they charge very little and are not making a profit. I was told it was because they want to help people.
Look, they chose to make their prices; it does not mean that they can treat their customers as they will with no compassion. I paid what was expected of me, and should have gotten the respect, and courtesy that was owed to me. The guy that helped me was very caring when I went in to make arraignments; he helped me when I had never been through anything like this before. When I called back that next week to speak with him, they told me that they had let him go. When I got the certificates back and they were incorrect I told them that when I checked over it the information was correct, they said that they had it written down as I said, I said no, this was wrong and I never even heard of the SSN they had on the certificate, it was not correct. They later said the hospital gave them the wrong SSN. I had paid for 6 but they said since it was half my fault and half there’s they would pay for 3 additional corrected certificates and send them to me. I thought this was wrong, unfair, but I just wanted to get the correct certificates and my mom’s remains and be done with this place. I picked up the remains 5 weeks later. I feel this was unacceptable. The 3 Certificates that was promised to me, was never delivered, and when I called back again and again leaving multiple messages with the manager and then the owner, I had neither a call back nor my certificates.
It will be 1 year of my mother’s passing. I am just able to talk about the bad service. I feel they took advantage of a bad situation and this was unfortunate. I think it is best to pay more and get the service one should get rather than save money and go through the horrible experience I did.
Lesson learned.

I want to start out by saying how thankful I am for finding Accord. My wife was in hospice for just a few days prior to passing. I knew what we wanted to do, but didn’t know where to start. My wife wanted to be cremated and because I am a woodworker and carver, she wanted me to make the Urn.
I began researching cremation services in the area and talked with Accord. I liked what they had to say and what they offered. Of course, I checked out Unilocal and found one bad and one good review. I really liked and respected the professional response from Accord to the bad review. That prompted me to meet with them. When I arrived, I was greeted by Lorenzo who was very professional and compassionate. I told him exactly what I wanted, and he made it happen. No pressure or sales tactics at this place. I was very impressed with how organized and knowledgeable Lorenzo was. He assisted me with the necessary paperwork making it much easier to do. He explained how everything would work and I left feeling like I just hired the best. My wife passed away last week. The hospice folks coordinated with Accord who took over everything. Ryan and another gentleman arrived and were reassuring and were very professional and caring. They completed the job that needed to get done quickly.
Everything that was told to me was accurate and followed the time line. I can’t thank the owner and all the employees enough for the way they treated me and my wife. I would highly recommend Accord to anyone. Thanks again to the entire staff at Accord.
Steve

I did buy an urn for my mother at Accord… good selection of Urns… customer service needs work… my cousin paid for my mothers urn and she later found out that the guy who works at Accord used her credit card to purchase things for himself… case was settled… so overall good place to shop but better pay in cash… just so you know