Mitchem Tire & Wheel

I bought 4 new Michelin tires (over $ 1000) for my RV. I was out of town so I had someone else get the work done for me. A walk-​around was not performed afterwards and it seems that whomever changed the tires had put one of the aluminum wheels on the tire machine in such a way which gouged the exterior-​facing side in 4 places. After contacting them and sending pictures 3 different times (I’m guessing because I live in California now) I have heard nothing. In the time that I lived in Branson I have bought two sets of tires (including service work and repairs) from this store for various cars and even this RV.
It has been about 18 months now (since spring of 2014) and still no response from them. No sorry. No nothing.
I have spent about an hour sanding and polishing and it’s getting better, but you can still see it just walking by.
I’m not looking for hundreds of dollars; just someone to admit they screwed up… And maybe a new Michelin banner to hang in my garage :-)

We were losing tire pressure due to temperature changes while on vacation from Texas. Found them on Google and they were incredibly fast, super friendly and helpful!

We found this place by accident and recommendation from a gas station clerk even though there was another tire shop closer … We drove 1800 miles from Reno, NV into Branson, MO for a summer vacation. Somewhere along the way we picked up a nail in the sidewall so there is no patching– No reputable tire shop should recommend that a patch be installed on a sidewall puncture. And this shop appropriately and politely informed me that no repair was possible.
My vehicle is an all wheel drive SUV. Tire shops should always recommend replacing all 4 tires because mismatched tire brand, tread design, tread depth, have the potential to damage your all wheel drive system.
Their first suggestion was the proper one, to change all 4 tires. Being on vacation we didn’t want to spend that much on the only set of tires that they had available. I guess they first perceived that we maybe were unable to pay for an entire set and offered to order the same brand to replace the one tire and advised me to replace the other 3 when we got back to Reno. I still didn’t want to run the 1800+ miles with unmatched tire tread depths. I convinced the manager that I was ok with an inexpensive tire set that I could just use to make it back to Reno. His only hesitance was because he was genuinely concerned about quality work and the reputation of his shop. He ordered the agreed upon tire set, and had it expedited to the shop so that we could get them installed the next day. They didn’t even require that we prepay for the special order.
I not only recommend this shop, but I commend them on their dedication to quality and the needs of the customer and just good old pride and doing what they feel is right for the customer.
Thank you Mitchem Tire of Branson, MO

On vacation from Des Moines and wanted to make sure my car was in good shape for the time spent here and the trip back.
Got an oil change and couldn’t be happier. I recently got my brakes done as well and when putting the wheels back on the air valve was covered. I asked them if they could take those off and rotate it for me so I could air up my tires and they did it for free!
No pressure, great price, and I was out in about 20 minutes. Long story short, one of the technicians was from Des Moines and we ended up talking for a while and becoming Facebook friends out of a simple oil change!
I would recommend this place to anyone visiting Branson.