Vanity World

I dealt with the west Roxbury location which seems to be closed or relocated. I really wanted to give this place a 5 star rating particularly that the initial encounter was great up until the order was placed and my credit card was fully charged then everything was a disaster after that. First of all it was impossible to get a hold of the person in charge. Then my order was delayed for one week (this is after confirming with them that the vanity is ready and I sent my contractor to pick it up and it wasn’t anywhere to be found) After a week of delay, it was the wrong color. So that delayed it for another 5 days. Now we’re already two weeks passed the promised time. Finally when the vanity was delivered the cut on the drawers weren’t right, meaning 1) they did not take into the consideration that the drawers need to be cut in such that won’t get in the way of plumbing 2) the top draw wasn’t cut in such that the sink can fit on top of it. Now keep in my that I got both the sink and the vanity from them. My contractor installed the vanity and the sink without the drawers which I was thankful since by then I had to move in and that was my only bathroom. I dealt with the vanity with no drawers for 2 additional weeks until they fixed the drawers. AND at LAST, they never installed the handles on the drawers!!! So after all that aggravation, frustration and headache and paying $ 1400 for a 30inch wall mounted vanity, now I have a vanity that’s still not complete. I had to go and once AGAIN buy the handles (bc they didn’t even give it to me even though I had paid for it) and wait and beg one of my male friends to come and drill and install them. Talk about taking advantage of a single female shopper. I wished I had gone and just purchase a vanity on line for the ½ price and much less headache. Such a shame…

Braintree location
George was fantastic. Although our order ended up being delayed by a week, he went out of his way to make sure we had it in time for our bathroom renovation. Not only was he helpful and pleasant throughout, he was responsive and eager to help us find a solution to a challenging problem. I would highly recommend working with George and we will do so again

Braintree location: great selection, incredible service (George) and competitive pricing for high quality products. Our vanity was delivered just one week later than expected in the setting of snowmegeddon 2015, which I think is amazing. Highly recommend this store over both home depot/​Lowes and custom cabinetry providers.

We have purchased 2 vanities, counter tops and mirrors from George in the Braintree location. He was very helpful and knowledgable, and really worked with us to accommodate our specific needs. He was very responsive and kept in touch to tell us the status of the order, and answer all our questions. It couldn’t have been any better. We would highly recommend Vanity World in Braintree as they had great prices (much better than our local store) and great service.

i dealt with the Braintree store. The sales professional’s name was George and he couldn’t have been more helpful. We ordered the wrong size vanity and he offered a reasonable solution to OUR problem. I ended up having the vanity cut down, but George was absolutely the best. I would go back and see him in a heart beat.
Mark

I have nothing to say but positive things about this company. I built a 6500 sq ft home and wanted to save some money in 3 of the bathrooms. My brother who’s a builder suggested VW. I worked with George at the Braintree location. Let me say this… I am very particular and can be a bit of a pain in the ass. He was patient and knowledgable. I made several visits before making my decisions and always got his undivided attention. When one of the pieces arrived damaged he exchanged it no problem even after the contractor installed it. It took 2 ½ years to finish my house and I’ve had to deal with a lot of people trying to pick my pocket as well incompetence. This is a great company that I highly recommend!