I had a Very hard time getting returned calls and their follow-through is crappy. Plan on going to the store if you want to talk to them, but don’t trust they will get back to you. I had them do an install of a gas fireplace but had to redo much of the blower installation myself. They came out to look at the blower that was installed incorrectly by them and my wife told them TWICE I wanted them to call me while they were there. They left without calling me and without correcting the installation of the blower. They even unplugged the blower before leaving which took me about an hour the next day to figure out why the blower was not working. I ended up installing the blower correctly myself and told them NOT to ever use me as a reference or use my pictures of the rock work I did around the fireplace in any of their ads.