Rico’s Pizzeria & Pasta House

Decent pizza… lousy service. I went there at 8:40 pm on my way home from a 13 hour shift at work. They close at 9 according to their sign. The girl at the counter said the only pizza they had was what was in the display counter. I turned and left. I really wanted a fresh, whole pizza. I called the manager who made no attempt to make good on the situation. Too bad too. I’m generally a very loyal customer. I won’t be going back.

great pizza, subs, dinners. friendly staff, clean
Pizza is great… coming from a new yorker

The pizza is great! It’s the real thing if you like NYC style pizza. The crust is think and cheese is just right!
I have had the salad several times… It’s usually wilted and not appetizing. They need to work on that.
Service is good but the girls seem like they are doing you some kind of favor. So sad! :-(

Beware… I purchased this Pizza card from Bradenton Dealsaver for «large-​3 topping pizza» only to find out that Rico’s doesn’t honor the large pizza coupon that I paid for! They will give you a medium, but not a large as promised. Bait and Switch. BTW… all the rest do honor (Go Erbelli’s, your the best so far!) Won’t be going to Rico’s because he said he didn’t care! Wow.

Pizza is good & tasty. Service is ok. Been here a few times and I will come back again. The square pie needs to be bigger.

Good food, but service has steadily gone to hell. We were the ONLY eat-​in customers, they had 6 people working, and we sat there for several minutes without someone even so much as acknowledging we were there. We finally just walked out. They used to have a couple of nice girls that did a great job even when it was slammed. Not the case anymore. After several poor experiences, we’re done.

Customer Service is dead. With family in town I placed an online (Via their website) order to Rico’s Pizzeria of Lakewood Ranch. I received a confirmed e-​mail that my wings and pizza would be here within the hour. Ok… cool, Nothing to worry about. Well an hour came and went and I called in wondering what the status was. I was greeted with the fact that their web orders have been down for 2 days. I asked why they didn’t publish that quick note on their website or simply take the system down (any decent owner /​manager should know how to do this on their own) and what they could do for me. This BTW was the 3^rd time this had happened to me with Rico’s. The other 2 times I didn’t get the e-​mail so I felt confident this time.
When I called in to see if they would take care of me I offered to split the bill with them. The lady talks with the manager and he only offers 25%. Now I had the confirmation e-​mail. This was their mistake. To be honest I thought I was being nice offering half when any decent customer service oriented business would have picked up the tab and gotten the order in right away and surprised the customer with desert too. What’s that cost to the business vs ticking off a customer to lose that customer and now motivate me to write this. Not only will this hit Facebook, but this will also be published via Twitter, Unilocal,Trip Advisor, Google reviews and anything else I can find. Copy and paste is is a beautiful tool to let others in a quick and easy and massive audience way. I have to say, the food I’ve had there in the past has been good, when we got it. But the service levels and the care for their loyal customers has turned me off. Businesses like this are not deserving of my hard earned money no matter how good the product. If they don’t care about the customer enough to take care of them and keep them as a customer when they screwed up, then so be it. I hope this message reaches the appropriate masses and they feel it in the only place that non-​customer service oriented companies care about — the financial statements.

So I have been here a couple times more and the big reason why I’m not giving the pizzeria 5 stars is the crust, it’s not as good as I thought. Doesn’t really have that much flavor/​very thin and very crunchy but this is by far the closest tasting NY pizza.

Well, I gave this place another shot… and major disappointment again. Last time I had pizza delivered and this time I ate there to get a true taste of the pizza. Meh. I tried a plan slice is it just ok. Cheese was meh and sauce was ok, but there was little sauce on it. Tables were full of crumbs and so were the chairs. I gave this place my business two times and now I am done. Better places around to get pizza.

The pizza is awesome! Super thin crust and delicious! The meatball sub and PLT are also very good. The eggplant parmesan sub could have more flavor but it wasn’t terrible. Staff is very friendly. Nice laid back, family atmosphere, our new favorite local pizza joint!