Firehouse Subs

Always satisfied! Staff is patient and friendly. Once the girl behind the counter remembered me from weeks before. Sandwiches never disappoint.

This was our first time at a firehouse sub place.
This four star review is for service and I hope the manager sees this review.
At noon we stopped in to pick up a sandwich to bring with us to the beach.
We ordered an Italian sub to go and asked for no onions.
At the beach we opened it up, took one bite and were totally disappointed because the sandwich had mayonnaise on it. Who puts mayo on an Italian sub? Yuck. Not edible.
At 4 pm on our way home I stopped back in and explained the problem and asked for a replacement. I gave the guy behind the counter the uneaten sandwich and my receipt from earlier today. He apologized and made me a new sandwich sans mayo. He was quick to act and did not give me a hard time at all.
While I waited for my replacement sandwich, I read over the menu. Lo and behold the menu describes the Italian sub as being «fully involved».
Looking further I read that fully involved means lettuce tomato onion and mayonnaise. Now mayo should never go near an Italian sub but the error was all mine and not theirs. The employee did not point out my error as he may have done. Instead of creating a really dissatisfied customer he made a fine first time impression.
My only (obvious) suggestion is… get mayo off of your Italian sandwich!

Been here a few times since they opened. All of the staff are very friendly and accommodating in spite of my bratty kids. We used a bunch of those Palm Beach County coupons from the book and they honored all of them. We had everything from pastrami to ham and they were all delicious. The kids really liked the cookies and the sweet tea is outstanding. Since this is a new store everything was clean and there were more than enough employees so no waiting around. There are also some flat screen tv’s for sports but you need to know which channel you need it on. Recommended making the extra drive to this location vs. some of the firehouse locations.
Update — went again a few times to use the rest of my palm beach book coupons. Keep getting the club on a sub which is heaven in a sandwich. With the kids meals I got the option once of having a brownie instead of the crappy rice krispie treat, so make sure to ask if you can get one. Paige helped me out and seems like an all-​star employee. Good customer service, has a personality/​demeanor that makes you feel very welcomed as a visitor, and was multi-​tasking duties like a champ.

Place rocks. Courteous employees along with tasty delicious subs! Been eating Fire House for several years. Never a bad meal.

No better than Subway. For the same money go to a diner and get real food.
Chicken tasted like a compressed patty of papaparts. Another bad hero shop.