Direct Air Conditioning Inc.

Under any circumstances DO NOT CALL this company if you are in need of service. We chose them when we saw their ad in The Yellow Pages saying they offered free service call with any repair. Their motto is «Why Direct Air? Because We Care!» Well frankly they don’t. Not even enough to call and say they were not coming after speaking with them twice during the day. We had to call them at 5 pm, which was at the back of the time window which they gave us only to find out they’re not coming! So 1. A day wasted waiting for these bozos to come. 2. Now it’s 5pm and we start making phone calls to other companies only to find out that because it’s after 5pm the service call fee has doubled. 3. Now it’s an emergency call!!! The company representative on the phone punted the blame to the technician’ s unmade phone call to us to cancel. C’mon. Please. They just didn’t care enough to keep an appointment made early that morning.

I selected Direct Air to completely replace two A/​C units (compressors and air handlers) in my home. The sales guy was very personable and seemingly knowledgable. Their price was on par with other quotes I’d received and work was scheduled and executed quickly. Sadly, I volunteered to remove the hedges surrounding the pad where the compressors sit in order to make the installation easier; however, the workers paid no regard to the crack-​snap-​popping sounds under their feet and they crushed the lines to four of my sprinkler zones. Worse, not a word was said and the damages went unnoticed. As such, when the sprinkler system ran, it impacted the lines and elbows going to the sprinkler heads with sand and dirt. In the end, I had to have much of my yard dug up to fix the sprinkler system. After a bit of communication with Direct Air as the scope of the issue was investigated and repair costs determined, I submitted only one of two bills to remedy the damages. Direct Air remitted an arbitrary amount significantly less than the bill I submitted and promised the balance would be mailed at a later date. Of course, no check was ever received. Next came the county inspection, which we failed on the first go and it took several emails and calls to the Direct Air office to understand ‘what next.’ Lastly, in the upstairs A/​C zone, a ‘damper’ system was disabled with the new system installation. Unfortunately, one of the bedrooms was hence staying ten degrees warmer than the other rooms. Direct Air sent someone to relocate the return vent in the affected room; however, this did not remedy the situation and we are still sweating at night. Finally — here is the thing that makes me want to give Direct Air only one star — there is *no* follow up whatsoever! Guys — where do the filters go? Why do my thermostats keep showing a white screen and require me to power cycle the entire A/​C system to regain temperature control? What is the preventative maintenance requirements to ensure maximum life of my units? You cashed the sizable check I gave you, left chaos in your wake, and I am still not sure how to program my thermostat or perform basic care for my systems.

The only reason I’m not giving this company five stars is because they could not fix my Air conditioning problem without it costing me a hefty price. However, In fairness, their charge was in line with a competitors quote. That said, I can comfortably give the company five stars for excellent customer service. Luis, the service technician, was very knowledgeable and professional. I felt comfortable that he was someone I could trust which means a lot to me.