The Hydrant

i had been taking my dog here for almost 2 years, and the last time he was groomed they shaved him too much and he looked terrible. I complained but it went on deaf ears, they said he was matted, i beg to differ — i had recently brushed him and he wasn’t matted, they just didn’t want to take the time to groom him. i think they tend to get too busy and don’t give your pet the attention for a good groom. it’s always easier to just shave the dog… i will not go back.

I love the Hydrant. I have tried so many other places from Arvada to Boulder to get my King Charles Spaniel groomed but it wasn’t until I found the Hydrant that I was extremely happy each and every time I take Lucy there. They are always friendly and bald to see her. I especially like that they do not kennel the dogs while they are waiting to be picked up. Every one is just waiting together for their owner. So glad I found this place!!!

No Alicia — it wasn’t because I couldn’t just pick up my dog when I wanted. I just wanted to know more about your facility and I wanted to know what goes on at your facility. Yes, I did think that was a long time for just a bath — because I don’t know how you run your place. That is why I was asking questions.
And that’s why I ended up calling you back to tell you how I felt because you seemed very condescending. And I wanted to let you know — because when a potential customer hasn’t even walked into your doors yet — you want to exceed the friendly and helpful factor when they are asking questions about your facility.
You don’t tell them that they are «having a bad day» …
I was trained by the Walt Disney Company in customer relations — I had to talk to people all day long from all around the world with endless repetitive questions and snarky people who actually were having a bad day — and NEVER do you tell them that.
For new customers, try over explaining your services with a cheerful attitude and a helpful demeanor.
Summary:
Manger Needs Professional Customer Relations Training.
A bit condescending when asking questions about facility as a new potential customer.
And apparently another reviewer experienced that as well *see Candace J. review*
Customer Relations Rule No 1.:
You don’t ever tell a potential customer no matter what your thinking that
«Your obviously having a bad day.»

Thanks to the gals at The Hydrant! My dog went to another shop (chain) for a simple nail trim, the environment in the other place was at such a frenzied level that not only was my pal not able to relax for the trim but the dog before us in line couldn’t handle it either. The Hydrant came to our rescue. I called from the crazy place’s parking lot and lucky for me we were only a couple miles away from the Hydrant. They took us right away, the calm and collected environment did the trick. We were in and out in like 5 mins. and my dog was much happier! The amazing thing is that there were 5 other dogs in there… but the difference was skilled handlers! Thank you again, we will be back!

I can not rave enough about The Hydrant. I have gotten my dog groomed in four different states at this point and no one has come close to doing the kind of job The Hydrant does! They both listen and do what I ask for, happily great my dog by name every time we come in and, because they don’t put the dogs in cages, I don’t feel badly about dropping him off. He comes out of there happy and handsome. I’ll never go anywhere else.

Disappointed EVERY time I took Bailey, except when Jamie groomed him and she lasted less than a year there. No wonder — I always found Alicia, the manager, to be rude and curt. Bailey was always sad when I picked him up and took awhile to get back to his normal playful self. I overheard the groomers complaining in the back room on more than one occasion — not a great atmosphere, no wonder my little guy cowered when I took him in. Finally, I caught on! This is NOT the same Hydrant I frequented twenty years ago (before moving to Palm Beach). SO GLAD
I found an excellent groomer — not at The Hydrant.

Best dog groomer in Boulder, hands down. I have two very, very fluffy Pomeranians and I’ve never seen such a professional grooming on them before. Before we found The Hydrant (recommended by The Dog Spot, our amazing doggy day care), we went to a few other places in town which were awful. The Hydrant is clean, the staff is friendly, and the dogs are «free range» in the «salon,» not locked up in cages like some other places around. I love being greeted by happy people and happy dogs. They really know what they’re doing and it shows.

The Hydrant is great! My terrier gets the best haircut I’ve seen, and she doesn’t seem to mind going here at all. She plays with the other dogs all day and then comes home beautiful and exhausted, so I count the day as a haircut and day of daycare combined!

I am always happy with my little Poodle mix’s haircut. Very nice, and always able to handle my late date making reservations.

This is a little place tucked away on a side street in boulder. We’ve been going here for a while and have never been disappointed in anyway. There one of a few places that actually let the dogs roam free and don’t chain them up except to give them there hair cuts then there free to roam until picked up. Staff is always friendly and give our dogs extra rubs when they arrive. We really enjoy bringing our dogs here.