Mesa Plumbing, Heating & Cooling

My elderly next door neighbor was charged $ 250 today by Mesa to reset a tripped limit switch, which we had already determined was faulty. The switch tripped again after the Mesa guy left, and now they tell her they will charge her for a new service call to come again.
Ten minutes at her house for $ 250, nothing was fixed, not backing it up. Not stellar performance.

If I could rate them as a zero or negative I would… After being referred to Mesa by my inlaws who use Mesa for their house and multiple rentals, we thought we would try them for ourselves. My husband and I had an employee come by for a 2^nd time to review an AC line he was going to move. He originally was supposed to stop by around 10:00am on Saturday to view the area again, but called around 3:00pm to say an emergency had occurred. We understood and at 4:00 he showed up to look at the site. After looking around again, he said that he’d be able to come by on Sunday at 10:00am and the work would take 4 hours. We were thrilled. My husband and I waited all day for him to show up… he never did. No call, no warning, nothing. My husband called around noon to see where he was an it went straight to voice mail. It’s now Tuesday and we still haven’t had any notice of why he didn’t show up. We will never be using Mesa again and have found another person to help with our issue. I would never reccomend them to anyone to use

My son kicked a ball into an outdoor pipe, that cracked the plastic molding and of course needed to be replaced. The Mesa tech came out, took one look at it, told me it was a bad design to begin with and I shouldn’t scold my son. He repaired it and in fact improved it, taking out the cheaply done piece and replacing it with high quality piping. I’m sure it will last for years and I felt good about the entire transaction!
Thanks Mesa Plumbing!

We’ve used Mesa Plumbing several times. Some of the technicians are definitely better than others, but overall we had a good experience. When they made an error they credited us for one of the trips. I’d use them again!

We used Mesa Plumbing to replace two hot water heaters in our duplex in 2007. At the time, we were unhappy to learn that they would only do the work at a «flat rate» based on what their book said the job would cost (as opposed to time and materials). They estimated that each job would take a half day and cost $ 700 for labor, plus $ 700 for the heater. (And we had two heaters, because it’s a duplex, hence the final bill was $ 2800, total). Imagine our surprise when the plumbers said they were done mid-​way through the day! We felt ripped off, but at least the heaters were in, right?! We just decided not to use them again, and moved on.
Fast forward to 2011. We are applying for energy efficiency rebates for some insulation work through Smart Regs. The insulation tech is required to test the hot water heater and furnace for combustable air leakage, before they tighten up the house further (don’t want to trap carbon monoxide in the house, of course). We are shocked to learn that BOTH hot water heaters FAIL the inspection! The draft diverters were not installed properly, and the units have been leaking fumes from inadequate combustion into the crawlspace for 7 years! So, not only were we overcharged, the work they did was shoddy. The energy efficiency inspector said, «no professional should do work like this.»
When we contacted Charlie (owner of Mesa), he very reluctantly agreed to come out and tinker with it. It still did not pass. Because of this problem, we were unable to do the insulation work before the deadline, lost out on $ 1000 worth of rebates that have since expired, and now have to pay someone else to replace the heaters.
And while he was in the crawlspace looking at the problem, he complained about how much he hated working in crawlspaces, and said that people who worked on our furnace probably didn’t really do any work, they just «banged on some pipes» and called it good. Let’s just say that our HVAC company did not appreciate this insult. I think it says more about how Charlie’s business works than others, truthfully.

Like the cable company, but shadier.
On the reccomendation of a home inspector, I called Mesa to have my furnace serviced. On the phone, they would not tell me how much it was going to cost. That’s where I should have known better. I asked twice, and they said they didnt know.
The guy shows up (an hour late), and after bareley glancing at my furnace, says «its gonna be $ 45 for the trip plus $ 175 FLAT RATE for the furnace cleaning– ya still want it?»
Um, I already took the morning off work to wait for you.
THEN he says my furnace needs «lots of work» there are broken peces and the «flame is yellow» (like that means anything to me).
How much to fix it?
Wait! Shocking! He can’t tell me until AFTER I agree to have it done! I’ve had these gys reccomended to me, but I was really dissapointed with them.