Seattle Grout

The first person to come and redo our grout didn’t do a good job on the color matching. I called Brian and he came out and redid the grout in a matching color. The final results are excellent! The true test of a business is what they do when things don’t go as planned. I am very happy with this company

Great customer service, reasonable price and flawless work. Brian offered valuable advice so I know how to seal my own shower in the future. Highly recommend!

Brian made a 9 AM Saturday appointment with us on a holiday weekend, called the day before to confirm and then never showed up; no notification or explanation call. Very unprofessional on his part and a waste of my time.

I’ve worked with Brian before and my experience with him is great. He has taken good care of me and my home. He previously revamped my bathroom and I loved the work he did. Truly amazing. This time I had him clean my kitchen floor and my counters, and what a difference it made. He cleaned the dirty grout, replaced the caulking, and sealed it all. I recommend him to anyone who needs installation or grout work. His work is amazing.

Honestly, I don’t know what to say about Brian and his business. I’ve done quite a bit of work on homes myself so I’m not completely dumbfounded by contractors/​home services alike.
I decided to list my home for sale and just wanted to do some refreshing in the bathroom. When I got started with an epoxy enamel on my bathtub, I realized the prior owner of my condo had already done a botched job so my dad layering more epoxy on epoxy causes this orange peel look. We tried to scrape it off and had most of it done but realized we were way behind my contract to sell schedule. I called around and couldn’t find a contractor available immediately and I stumbled onto Brian’s Unilocal business review. He picked up and just like a prior reviewer, was surprised he was willing to take the job just like that.
He shows up and takes a look at my bathtub and that’s when I realized I should have sent him running along. He looked completely bewildered and said he had never see anything like this. He grabs his tools from the truck and makes a few feeble attempts at scraping the epoxy. I told him I had been using acetone since it really is one of the only things that break up epoxy other than even more harmful chemicals. He continues to do it even though I politely and passively tells him I was going to call a contractor the next day. About 2 hours later, he charges me $ 200 and makes a remark that he would normally charge $ 700. I’m thinking, okay, yes, it sucks and it’s not fun to scrape epoxy but its certainly not skilled labor, its just manual labor.
Anyway, he stopped after 2 hours and said he would send one of his brother’s guys out the next day for 15 – 16 dollars an hour to finish the work. I said okay. The next day, he tells my via text his labor guy bailed so he was going to come after his project. I asked him for a price and he didn’t respond but he responded to everything else. I don’t know if his guy actually bailed or he just saw an easy way to tack on another $ 200 — $ 300.
At that point, I think his guilty conscience finally kicked in and he realized he was taking advantage of me. I had a contractor come that very next day and he said I should have never allowed a grout guy come in and tell me how it can be done. He told me that only licensed, bonded and insured all around contractors can advise on the best and most affordable solution. And yes, I went with that contractor and that $ 200 could have gone towards it since it wasn’t much more.
I want to say that he genuinely wanted to help but he also saw huge $$$ when he knew the job required no skill just manual labor. He knows the reason why I’m selling my property too. In a simple sentence, my life is literally depending on the proceeds of my sale and if he knew he couldn’t fix the problem 15 – 20 minutes in, he should have told me and left. I would have gladly paid him for 15 minutes of work. I hope he sees this and is ashamed of himself for taking advantage of a sick person. Even if he meant well BUT knew he didn’t have a clue as to what he was doing, the honest thing would have been to just admit it and not continue wasting his time and my money. I ended up having to pay him and then hire a contractor who did know how to fix it cheaper.
Word of advice to those seeking home improvement, keep calling around and asking for quotes. Ask for pictures and expertise as to what they have done.

Brian is amazing… He just finished cleaning, re-​caulking, re-​grouting, and sealing our 30 year old shower. It looks like new. After several experiences with other firms, I had almost given up hope that there are true professionals out there. I look forward to having him back and telling others about the great work he does. A neighbor told me about him… now it is my turn to pass it along!

Brian came to my home a few weeks ago to revamp the tile in my master bathroom. Mind you, this tile has not been sealed in more than 10 years. No matter how long or how hard I scrubbed, it was impossible to get the grout white again. Brian took one look and informed me that the tile had been worn down so low that it needed to be replaced. Within 4 hours, not only did he re-​grout, caulk and seal the shower stall, he also did the same for our long, double-​sink bathroom countertop and cleaned, repaired and sealed all of the tile surrounding our soaking tub, as well. It is now looking as good as new and I couldn’t be happier with the result.
Admittedly, I was a little worried when I first called Brian and he wanted to commit to the job sight unseen, but he was professional and immediately knew exactly what needed to be done. It was amazing to have the work done within just a few short hours at a reasonable rate. Kudos to Brian for offering such fast, high-​quality and professional service. Highly recommend!

There were a number of different issues with the service I received from Brian — mainly his communication and professionalism. I have no doubt he is a skilled and experienced tile installer when he wants to be, but his customer service and communication skills need improvement. I also do not believe he cares deeply about the quality of the work and would rather just move on to the next job.
When we first spoke on the phone I provided the dimensions /​sq footage of tile I needed installed and Brian was quick to give me a quote over the phone — he said he’s done tile for 12 years and can price the job without even visiting my home. Great! I thought the price was reasonable ($ 1100 for about 40 sq ft of tile) so I told him I’d like him to do the job and followed up via e-​mail with the specifics of the tile I had ordered and the exact dimensions of the space.
When Brian came to do the work a few weeks later, he didn’t ask many questions and seemed to know what to do. I went to work for the day and when I came back the tile had been set and overall looked good, but I noticed that he had done a strip of tile on an area where I had specifically said I either wanted the whole thing tiled, or none at all if there wasn’t enough material. I had to ask him to remove the strip of tile he had laid, which wasn’t a big deal. But I found it weird that he wouldn’t have called me to describe this alternate design since it was not what we discussed and ended up being more work for him.
The second day of the job, Brian texted me to say he would be finishing the job that day and asked me to leave a check for the total amount. When I came home I found that overall the tile and grout looked great. The chevron design I selected for the backsplash was installed with even spacing and all tiles were cut and placed perfectly.
However, I noticed that he did not put the outlet covers back on. I called him about it and he said he didn’t know where to find the outlet covers so that’s why he didn’t put them on. I said «why didn’t you just call me to ask where they were» he told me he would come back on Saturday to take care of the outlet covers.
When he came back, he went to work putting the outlet covers back on. This went fine on the backsplash but when it came time to do the island, it became clear that the hole he had left around the outlet was much larger than the cover! Leaving a huge unsightly gap. It was at this point that I also noticed that the top edge of the island tile was not even and had about ¾″ of grout at the top instead of tile in the top section. Fortunately this is hidden by the countertop which hangs over the back of the island so you can only see it on close inspection but it is still not quality work and was never communicated to me.
I told him that the job needed to be done right and I was not okay with the gap around the outlet covers and I expected him to fix it. Brian responded by going on a rant, saying he should have charged me $ 2,500 instead of $ 1,100 for this job because of the complexity of the tile work. He was irritated about having to place small pieces of tile and used expletives to describe how annoying it was. I had specifically e-​mailed him visuals and specifications of the exact tile I had ordered, so he should have known what to expect.
Brian told me I didn’t order enough tile, which is the reason the island tile does not reach the top correctly. Not only had I consulted him on the exact quantity of tile to purchase, but he could have simply called me and said «I don’t have enough tile to do this job right, I need you to order more before I can tile your island».
He refused to make the island outlets right without an additional arbitrary payment of $ 50. He also told me he was busy and wouldn’t be able to come back for a few weeks. When he did come back, guess what his solution was?! To simply install some larger outlet covers which don’t match wit the rest of my kitchen, just so he wouldn’t have to do any more work to make the job right. Again, zero communication about this half-​assed solution. I simply came home and he had installed the larger covers.
In addition to all of the communication nonsense, he left all of the tile packaging, plus other garbage and a piece of cardboard covered in grout in my dining room.
I would never recommend working with Brian. He does not care about the quality of his work or the experience of his customers, and does not know how to communicate in a professional manner.

Made an appointment with them to look at (and potentially fix) some broken tile on an outdoor fire pit. Didn’t show up. Didn’t call. Didn’t respond to my call asking where they were. Maybe their work is wonderful. But they didn’t show up to prove that.

Brian at Seattle Grout was definitely 5 star. I was able to schedule a tub re tiling last minute and made us an immediate priority. He was professional and knowledgeable on so many levels. Yet, he also took the time to explain to me what the problem was and how to fix it. Awesome.

Showed up on time, kept area clean, professional, detailed, great value and I would use them again… honest price for very good work.

Louie showed up on time and did an excellent job at a fair price. What more could you want?