ProCo Autobody

I needed a place to fix a small scratch on my leased vehicle before returning it. I had gone to a shop close by and they had a 20 minute wait period so I went to proco first instead of waiting. Well, I’m sure glad that happened. From the delivery of the estimate (no wait time) to the actual repair. Everything was amazing. They even finished a day early. When we got a dent on another car, we went back and the experience was the same.
I don’t know why folks are not lining up all the way to the streets at this place. You’ll have a hard time finding service like this around here! I’ll give them 6 stars if I could. Even the office is incredibly clean for an auto body shop!
If you need your car fixed, this is the place. They have me as a customer for life.

Two days after picking up my 2016 Venetian Red Outback from the dealer, got a NASTY door ding with dent, chipped paint, and scratches to the finish. Went to 5 autobody shops in the area, but they all wanted to do much more extensive work than ProCo. One even had the nerve to suggest I needed THREE body panels repainted. All for a door ding the size of a dime and some clear coat scratches! ProCo said they could limit the work to the affected door, and had the lowest quote. Only one other shop said they could limit the work to one door. And only one other different shop gave me a written estimate on the spot!
Their motto is «the art of invisible repair», and they aren’t kidding! And they were the only shop who really listened to me when I said I wanted a non-​invasive repair, and worked me to get the reapair done the way I wanted.
Did I mention a ONE DAY turnaround? Or that they gave me a ride back home and dropped off my car into my driveway? Or how about that they cleaned all the sticky bug guts from the front of my car as a courtesy?
My impression is that Kenny and ProCo are the not only the best in the business (definitely the best in the Bothell-​Mill Creek area), but possibly the most highly skilled and honest shop as well. A real hidden gem in Bothell!

Had a wonderful experience at this shop, after my BMW was hit from behind. They did a wonderful job dealing with insurance and provided BMW original parts. They also arranged rental car. Kenny is very good at customer service and I will recommend anyone anytime to this place

Best quality, great customer service, and very easy to deal with. I worked with ProCo to repair my dented BMW and they did an outstanding job. I have referred friends and family to ProCo and they were just as happy not only with the outcome, but also cost. ProCo is 10 stars in my books!

Kenny and the other guys here are AMAZING! They were extremely patient with me and my picky choices as well as being very indecisive. My 2010 Lexus was treated like it was a 2017 Lamborghini. When you are shopping around and trying to decide which shop to go to, I strongly suggest ignoring the insurance companies «choice» shop. Its YOUR car, and you want it treated right, you want respect, and you want it done right– the first time. Kenny also knows the claims process inside and out and will actually teach you everything you need to know.
The location is extremely easy to get to, it seems small and off the radar– but they have state of the art gear and will meet you at your car with a tablet in hand ready to do the estimate right there in front of you. All I can really say is WOW, thank you guys! I drove away with my car better than it was before the accident. Go to ProCo!

If I could give them 6 stars I would, because their service were beyond my expectations.
I had the option to fix my car at ProCo or on one of the auto shop suggested by my insurance company (Geico), and I’m really glad that I chose Proco.
First of all, the Geico partner wanted to schedule me to make their estimate within 2 weeks from the day I called them, while ProCo scheduled me for the next day (and I’m not talking about the estimate from the ProCo itself, this one could be done at anytime. I’m talking about the estimate that is done by the Geico, and that have to be schedule by the auto shop with Geico). How the auto shop that is an insurance partner can only schedule an estimate from the insurance company within 2 weeks while the auto shop that is not a partner would get it for the next day? And this was only the beginning. All the service was done with the same excellency.
After I give the claim # to Kenny, one of the owners of ProCo and the person who was taking care of my car, I didn’t have to worry about anything else. Even the problem that I had with the rental car company, which had nothing to do with my car or my claim, Kenny helped me to solve (when he notice that was a possible problem going on, and even before I have time to call the rental car company, Kenny was already calling me back and giving me all the information he got from the the rental car company about the problem and giving me advice of how to deal with it). Kenny is extremely proactive, attentive and hard worker.
The job was quickly done, with an excellent quality. When I got my car back, it looked brand new again! Outside was shining and inside was perfectly clean, smelling like new. That’s a first class service, that made me feel very satisfied, and because of that I recommend ProCo 100%

These guys are amazing! A pole and I got in a fight and the pole won, but the guys at ProCo fixed my baby like brand new! Shiny and perfect and they even cleaned the inside of my car and steam cleaned my floor mats! Kenny did a fair estimate, it came in right at the estimate, no surprise charges and it is all fixed like it never happened. I would recommend them to anyone!

ProCo did a beautiful job repairing my Honda CRV after I was rear-​ended. They were prompt, courteous, and very thorough. I dealt with Kenny and Scott and both kept my updated with the status of my repairs. They even coordinated the rental car on my behalf. I would not hesitate to refer friends and family to ProCo.

I accidentally scratched my baby on the garage wall when pulling in to park. I freaked out since it was a first for me for my driving life. I went to 6 places to get quotes. It was ridiculously expensive ranging from 1300 to 2200 with different shops for different repair plans/​options. I almost gave up looking and just was gonna settle with the 1300 since I wanted to pay out of pocket myself. I mentioned my frustrating experience with my friends and I was referred to ProCo. Being soooo far from Bothell, I almost didnt even bother to get a quote. But I had a day off work that Thursday so I thought well… one more quote since my friend super recommended this shop. I went in and met with Kenny the owner, who was super friendly and honest and helpful. He worked out a quote which beat all the quotes I have got with the same repair option. For the work and repair options it is much more worth it to repair properly. I couldn’t be happier. Picked up my car after 3 days. Very decent work was done. I am happy.

For great info on Proco look at their not recommended reviews. All 5 stars! They are amazing!

I am privileged to be the first Unilocaler to review ProCo! Back in November, I had an unfortunate incident when a hotel valet did not treat my «baby» properly and damaged the front bumper of my BMW on the curb while pulling it up rather quickly. I was horrified! The hotel GM was working hard to make things right. However, then I had the stressful and daunting task of getting estimates to get the car fixed. I was having visions of dirty auto shops with cars every where and getting quoted high prices because I look like a gullible young female. I researched and read lots of reviews online. A friend highly recommended ProCo. So, we sent them an e-​mail with some info and in less than 24 hours I had received an awesome e-​mail back with the background on ProCo and reassurance that they could help and how to contact them. How awesome is that? I immediately called and spoke with Kenny. I gave him the whole painful story, went into detail on the damage to the car, made him listen to my tales of woe and asked a billion questions. Kenny patiently listened to everything I had to say without ever interrupting me, gave me a proper amount of empathy and answered all my questions and we set up a time I could swing by for the estimate. Conveniently, they are open on Saturdays so I scheduled right on the phone to see him Saturday morning. I pull into their lot in front of the building, and there’s not one scrap of litter and there’s not any scary cars. Just a nice, clean building with the office in front. I walk into the door and see an immaculately clean lobby with a cool desk, comfy chairs and car magazines and everything is CLEAN! Kenny immediately and pleasantly greeted me. He then grabbed his giant digital camera and we went out to my car. I pointed out the damage from the valet and he took pictures. While I was there I also asked to get a separate estimate on a couple minor boo-boo’s I may have put on the car. Hey, I am a good driver but no one is perfect. I had to use this opportunity to get rid of the bad asian driver stigma and get them fixed while the car was in the shop! We went back to his office (also immaculate) and he plugged in all my info into the computer and gave me two estimates, one for the valet incident and one for me. Kenny explained that it wouldn’t take additional time to get the other stuff done since the paint had curing time anyway. He literally went line by line on the estimates and explained each one to me while showing me where and how it applied to the diagram of my car! The final estimates were way lower than expected and he explained it was a pretty typical price.
Kenny communicated with the hotel GM for me, dealt with their grumpy insurance agent and the car rental agency so I wouldn’t have to try to juggle all of them! By Monday morning the estimates were approved, Kenny e-​mailed me and I was able to schedule my appointment. I was even able to add some overspray removal and a wax. I dropped off my car on Tuesday morning and picked up the rental. Kenny e-​mailed me an update and a picture on Wednesday night. These guys are pretty busy but they made time to e-​mail me and send me a picture so I wasn’t sitting around wondering how it was going. Did I mention that this is just a few days before Christmas too? Not one mention of how busy they are and no matter how many times I called to ask questions, I received the same pleasant and courteous customer service from both Kenny and Ron. I received a phone call that my car was ready on Thursday (as estimated) and when I went to go pick up my baby they had left it in the well lighted shop so I could see the details of the fixes. The car looked showroom quality! My car was perfect! I got to see and feel the repair areas and they were amazing! The car was clean inside and outside! The carpets were vacuumed and everything clean and gleaming!!! There was even air put in my tires! I was in love with my car again and these two amazing co-​owners, Kenny and Ron!
Clearly these guy are consistent, easy to work with and amazing. They are great communicators both electronically and on the telephone. Every interaction with them was satisfying and professional. They are definitely knowledgeable and have been in the industry for quite some time before they decided to open ProCo together. I’m even going to say this might be the epitome of customer service and all the other shops have some steep competition on price and most importantly customer service and satisfaction! Highest recommendation I can give! Will be referring any friends and family to them!