Horrible! I walked in this after noon about 3:30 I walked right in the roped off area where it says enter here to order no one was in front of me yet for some reason 3 people were allowed to cut in front of me even though they came in after me. After 12 mins or so I walked out saying this is ridiculous! 7 or 8 ppl behind the counter and no one even trying to take orders. If these were my employees they would be looking for new jobs and I would be looking for a new manager! I also sent a nice email to their corporate office!
Brandon S.
Place rating: 3 Boston, MA
Like an abused trick, I hobble in, gazing at the floor to avoid any confrontation. Great, the lines are long and confused again. I’m not sure how, but a while back someone thought two lines feeding into 3 registers was a good idea. I awkwardly ask someone which line they’re in, but they’re not sure either as after the separators the two lines entwine and disappear. The guy in front of him didn’t even know there were two lines. It’s like this every time. I try to hold my head up because the DTs are so bad. The line moves and I end up in the left queue. I clench my jaw and hope that the register farthest left opens up and just calls me. It’ll avoid negotiating the dreaded abyss that is the middle register. The one where titanic battles are waged between those with manners and the decency to respect the great«zipper merge» and those who will push, scratch and bite their way to get in front of you. I mean, come on. I’m like you, man. I just want a burger, too. Awesome, the left one opens up and I get to purchase my fix. I’m practically shaking just thinking about it entering my veins. I ask for barbecue sauce now because sometimes I’m yelled at if I ask once I go to get my food. I don’t want to anger Wendy. I need her. I know she loves me, too. I wait awkwardly in the little space left for those who have ordered, constantly stepping from side to side to get out of the way. I always expected my number to be called, but never thought it would be like this. I scurry like a rat up to the counter for my scraps. I open the bag, no barbecue sauce. The woman who called out my number has since vanished back into the kitchen and I’m stuck standing in the way, waiting for an opportunity to ask for that brown narcotic without talking over anyone. I wait a while. At least mom would be proud. After being handed the sauce with a generous helping of disgust on the side, I skulk back outside, to the blistering light. My friends all tell me I should just stay away from Wendy. That she’s bad to me. But they don’t understand our relationship, how deep and special it truly is. I know they’ll get it some day, but hey, even if they don’t, at least I’ve got you, babe, right?
Mike T.
Place rating: 1 Winthrop, MA
I have never waited 20 minutes for fast food. Manager sat and watched while people waited. Absolute nonsense and 5 people watched while I looked at my food waiting to be put in a bag. It was a burger it takes three seconds. Really I’ve never seen worse.
Mehdi N.
Place rating: 5 Mid Florida, FL
Best Wendy’s EVERRRRRRR!!! Beautiful scenic views of the city from the upper floor… it is a must for any Bostonian or anyone just visiting for the day. Ambience and atmosphere are like no other and it attracts a crowd of eccentrics, artists, and academics. The menu is perfectly curated into multiple categories deigned to excite any palette yet they are not too stuffy to allow for variation on request. It remains a hidden gem that only the locals know about… but with the way it was buzzing the last time I went, I’m sure it won’t stay that way for long.
Hajime A.
Place rating: 3 New York, NY
It’s normal Wendy’s. This store is located in Boylston st,. Good location. Berger has too much oil. We can take salt, pepper and ketchup.
Patrick O.
Place rating: 4 Denver, CO
As of about 11pm on a Saturday night I find this place very clean and keeping later hours than most Wendys. I take one star because I’m not clear on the people I see hanging out(napping) upstairs, and the fries were not the best they could be.
Eve R.
Place rating: 1 Boston, MA
The girl at the register literally goes out of her way to be rude to customers. They never get an order right and when you tell them it’s wrong, they get all mad at you. So once I order my food, I go to get my drink and the girl tells me I can’t touch it until my food is ready. Then they literally spend 5 minutes talking instead of making my food. Never going here again.
Bill Z.
Place rating: 2 Hyde Park, NY
If you have gotten on/off the Mass Pike at Exit 14(where it meets I-93/MA128), you will understand when I say that the 20 feet in front of the counter is just like the 1⁄10 of a mile coming to the toll booths. There is this no-man’s land where all the people waiting to order, approaching the counter, waiting to pick up, and going for condiments all attempt to mingle without bumping into each other. The food is fine. If you like Wendy’s, you’ll like it. There really isn’t adequate seating inside. There is more seating upstairs, but it is not well air conditioned or maintained. It probably helps to sell some Frosty’s, some of which spill on the upstairs carpet.
Kyle D.
Place rating: 4 Wakefield, MA
I love Wendy’s. I love their burgers, all of their food, the 99 cent menu for the cheap bastard in me. I especially like their Ciabatta Bacon Burger.
Leonardo E.
Place rating: 1 Malden, MA
The food… well, Wendy’s… The place is a dump… The only redeeming«quality» is that this place makes me feel as if I were in Manhattan. There…
Cee G.
Place rating: 4 Boston, MA
I love this Wendy’s! It’s one of the three I ever visit and this one is right close to work, so I can walk over there, grab my #10 with a sprite and eat it in peace in the upstairs lounge. Also, someone did mention, but there are some weirdos that hang around the lounge later in the afternoon and it might get uncomfortable… I tend to go before the lunch rush so I can enjoy my food. Minus one because one of my favorites(#6) isn’t prepared too well and made my teeth hurt… maybe it’s because I went too late in the day, hmm…
Ian B.
Place rating: 1 Boston, MA
Every storefront on boylston has been shoveled out in front except for Wendy’s…bad neighbors and idiotic management. Foot traffic = $$. Never going back.
Joe J.
Place rating: 4 Brighton, MA
Number six, with a Dr. Pepper to go. End of story.
Romulo R.
Place rating: 2 Boston, MA
I don’t know if it’s the location or what but this Wendy’s does not have avery good vive. For me in general, other than a baked potato and maybe some salads, there isn’t much to eat here whereas at most other fast food place I can find more suitable alternatives. My kids tend to like it, but I steer them to better choices.
Anthony L.
Place rating: 2 Boston, MA
Okay, so I like fast food. It’s super inexpensive, really fast, and it fills me up. I have never been a fan of Wendy’s, though. Mainly because when I was younger there was a McDonald’s right down the street and then a Burger King a little while away. I don’t think I truly had Wendy’s until I was 20(and before that I just remember the 8 year old Anthony hated it). Anyways, after moving to Central Square in the fall of 2011, I really got used to having a Wendy’s down the street. After my human sexuality class at Suffolk University, I would get off the train, order a Baconator(there’s something about sex and bacon that goes together so well… you know what I’m talking about), and sit by the window and watch the weirdos of Cambridge. Since they took that Wendy’s out(and the one Downtown, too, right?) there is only one other place(that I know of) where I can go for my crispy bacon pleasure: Boylston Street. I came here for a nice fattening and artery clogging meal last weekend(Marathon weekend). Let me tell you my standards for a fast food restaurant that’s in Boston — Rude and non-personable employees — A funky smell — Homeless folk hassling for money — One thing screwed up(wrong drink, made incorrectly) I was spot on, spot on. The folk at the counters were extremely short, rude, and hated their job. It’s okay, though, it was a quick and easy(and non-judgment, for us closeted fat kids) transaction. I asked for no ketchup on my sandwich(I’m that guy who despises ketchup) but got it anyways(I hate complaining so I just dealt with it). When I sat upstairs(hey, guys, there’s an upside to this place: a nice lounge upstairs) there was a strange person a few tables away(I’m sure they were having a great time though). This is one of the last Wendy’s in Boston. Let’s all make a pact and come here once a month and keep it in business!
Janie W.
Place rating: 3 York, ME
This is probably one of the better Wendy’s I’ve been to. Or maybe that’s because my chicken nuggets came hot out of the fryer so it tasted good. The wait wasn’t too long, and the people behind the counter were not surly. That’s pretty much all I want out of my fast food joint.
Mark F.
Place rating: 1 Santa Barbara, CA
Now I’m a fan of Wendy’s crazy, square burgers but this place is nasty dirty! I see you’re busy but clean up the place. It’s nasty. The food is typical and the meal comes out fast. It should. It is called Fast Food. The low ceiling makes it feel like a cave. Brighten up the place. All and all, there are«nicer» joints in the hood. It’s all about cleanliness.
Ari P.
Place rating: 3 Queens, NY
There is always one place in a city that has my heart. It has something that nothing else in a five mile radius has. Impeccable customer service? Pshaw. An ambience that can’t be beat? Pish Posh. All out of guesses? Well, this is one of the few places I always patronize for its… well, services. They’re tucked away on the second floor, rather dingy, and the porcelain throne needs to be mummified if sitting is required, but at least you aren’t stopped or given a dirty look by employees. The food? I think they serve burgers.
Matthew P.
Place rating: 3 San Diego, CA
I wish I could have reviewed this 3 years ago when they were ABSOLUTELY terrible. I used to wait for(I kid you not) 30 minutes for a chicken sandwich. I stopped going here for a few years but lo and behold I got a new job right next to it once again. It’s better now. They must have done something with the management and the employees because I do not see the same workers there anymore. Thank God. These people are now very efficient and they keep everything stocked. I rarely have to wait more than 5 – 10 minutes(10 at their absolute busiest). I have to say I’m quite impressed and I applaud them for this miraculous turn around. The place is a little dark and cramped. I’m sure it’s clean but it just feels dirty. For this, and my past issues, I have to give it 3 stars.
Julie C.
Place rating: 3 Boston, MA
Richard who works here is the only reason I am writing this review. At 9 pm, he was the happiest guy ever to be serving us.!! also.warning to ladies, beware when dining here late at night. bf & i were sitting upstairs when this weird guy came up, he didnt look homeless but def was crazy. he was standing a few feet behind my bf staring at me grabbing his crotch while his body jerks in spasms. immediately, i wanted to leave. when i went to throw my trash away, he walked near me and stood behind me doing god knows what. i rushed back to the table. he then proceeded to walk past me to his orginal position a few feet behind bf. thankfully the manager came up and kicked him out. i guess he must go there alot. yikes!