Vera Bradley

This Vera is smaller than what I am used to back home and lacked a variety in patterns that I actually liked. A lot of them were dark ugly colors. As soon as you walk in a worker will ask do you need help and then give you a speech on how blah blah blah is on sale. I replied okay thank you I’m just looking and not even within 15 mins I was questioned again by the same person twice. I personally don’t like being bothered more than once even if they are friendly and just doing their job. I got a purse (all black) and a wallet (black with purple flowers kinda) for $ 150 but the lady didn’t even scan the purse at first and I almost walked out without paying because neither of us were paying attention (it was on the counter right next to the wallet). Overall it’s an okay store with your typical Vera things in it and super friendly but pushy workers. I feel like the store could had more purses and patterned because all I saw was things I like but don’t need, like giant over night bags and things to travel with. I’ll probably save my Vera shopping for when I’m home and not at school just because they have what I want and don’t annoy me when I’m looking.

Great quality merchandise and I found the cutest purse at 50% off! Their patterns are super fun and I will say their customer service was impressive — they take their time with their customers and make you feel that they are focused on you while they are helping you which is very rare!

Excellent customer service, very cute store with a customer friendly set up, quality products, fair prices. Very nice store!

I took my family in to the store when they were in town for my graduation. Jamie, one of the associates at the store, helped all of us and was as patient and helpful as we could have ever hoped for!
You see, my family is all over the map. They’re indecisive, wishy-​washy, flip-​floppers who are easily distracted by pretty things. Jamie took the time with each one of them, talking to them and explaining each of the patterns and bags they asked about. She listened to their ramblings and figured out which patterns and bags they might like. My whole family couldn’t have been happier and they all walked out happily laden with VB bags! I even ended up buying a scarf!
Never was there pressure or cajoling to buy. It was actually a really fun experience for all of us and my family had only wonderful things to say about Jamie and the store!

I am obsessed with Vera Bradley patterns.
The sales associates at this location are always pleasant and helpful. They’ll chime in if you seem interested in something, but don’t annoyingly hover over you. I am glad Vera Bradley invests in training its employees in customer service, because it really makes the shopping experience a lot better (read my review for Lush on Newbury Street — I hate when employees corner you and try to upsell you every waking moment in the store).

I love Vera Bradley. Up until this point, I had been buying online as it was just more convenient. I finally called the store one day using a relay service and discovered that Brittany, a woman that works at the store, signs. I was excited but also unsure. My concerns were put to rest when I met Brittany. She along with another associate (although I have yet to meet the other person) can use ASL. Brittany was so helpful and really made me a tremendously happy shopper!
I am rather indecisive. Brittany worked with me to find a bag and wallet that fit my needs and wants. She was more than willing to run back and forth to the stock room to pull various styles, in a variety of patterns, for me when I was having a hard time deciding what I wanted. The whole time I was in the store, I felt comfortable. Brittany even interpreted between me and the one of the managers when I was curious to know if I could use my birthday coupon with an ongoing sale. Everyone was wonderful. I will definitely be returning… but just a heads up — this is a deaf-​friendly place! :)

I love when sales associates are in tune with their audience. Sometimes I am just in the mood to browse, but sometimes I need help. The lovely ladies here were spectacular, being unobtrusive when I just wanted to look around a bit, and then hopping in to help when I was trying to decide between several different pieces.
Really, my experience was made by Amber, the store manager. She was beyond helpful, running to the stock room to check on the availability of different patterns, and overall making me feel like I was the only customer in the store. She also offered to honor my $ 20.00 off of 75.00 coupon in addition to my $ 20.00 off birthday coupon that was good for the Braintree store only. Unfortunately I had left that coupon at home, but I’ll be back to use it at some point this month, I’m sure. It’s experiences like this that keep a customer coming back, and I will most certainly be back.

We happened to be in the mall on their opening day and the wife absolutely loves Vera Bradley. This was our first time at an actual store. We normally buy all her stuff at stores that happen to carry Vera Bradley. Right when you walk in, there were a couple of staff members ready to help you find what you are looking for and they had some really good cookies and bottled water for you to have while you shop. She liked pretty much everything in there but I noticed that she really liked a couple of things in particular so I took notes on my phone and went back the following weekend to get them for her as graduation presents. She had no idea that I remembered what she liked so she was totally surprised. All in all this store is great. Good location, very clean and well organized, and the employees are very helpful and nice. When you are down at the pru, you’ve got to check this place out.