US Post Office

Tough hours and weird policies about leaving packages. I go to other locations when I have to send something very important since they seem so cavalier.

The South Boston Post Office has proven to be very disorganized. They have failed to deliver packages on numerous occasions. Furthermore, they failed to take responsibility for this failure. Aside from packages often times I don’t receive ordinary bills. The loss of packages has caused frustration and hesitancy to order items online. The good news is I get a bit less junk mail!

Absolutely the worst post office in the city. I have had mail not be delivered, packages lost and the unthinkable happen. I shipped a birthday card with a gift card inside. It arrived to my client, neatly slit open, gift card stolen and sealed back up. I received a call from the recipient thanking me for the gift but notifying me the letter was slit open and it was stolen. I was so embarrassed. I 100% know it was these people, since they seem to lie, lose and steal everything else. Unreal, this should be stopped. Do NOT come here. UPS or FedEx in Southie are a million times better.

such a horrible post office. Iv had my packages lost on multiple occasions and they take no responsibility. You can call them on the phone and it can ring hundreds. They hire new route drivers almost weekly and they always make mistakes, place items in wrong mailbox, send packages across the state to different addresses and even scan items as delivered when they never actually arive. Iv even witnessed the mailman at the mailroom sleeping on his 48 inch 35% body fat chest with his 42 inch waist curled and slouched by the weight of his head in his mail truck.

So I was wondering why my mail is taking so long once it arrives in Boston. Literally going to take 3 days to be sent from South Boston to Somerville! So I found this USPS internal audit that is publicly available. It literally takes the Boston facility TWICE as long to process mail as the national average as you can see from the link below:
They need to fire these hacks and get people that will work for half the pay and do the job twice as fast.

My uncle was coming to visit from out of country and had mail sent to me without making me aware. My girlfriend told the postal carrier it wasnt ours and i got home shortly after. I tracked down a postal carrier to ask if she could point me in the right direction. She pulled out her personal cell phone, called him, and since he was on other side of town she offered to have him drop it to her and deliver it to me after her route. I wish I had got her last name but her first was Jill. It isn’t often that people you know will go out of their way to help you, nevermind a total stranger. Thank you Jill! (I should mention, I asked another carrier before Jill and he acted like i didn’t exist, this made the contrast more apparent)
I should also say, everyone at the actual office are particularly friendly too.

I think the guy who others talked about got fired or he was told to shape up!
I went twice in a day and talked to two people wbouy sending a small package abroad (going t2ice waa my fault, not yours) and both people were helpful about my options.
The line got a bit long while some employees were not helping customers, but im sure the employees had other things to do.

Do I have to even give it 1 star? As others have said I’d give negative stars if possible.
This place has lost at least 3 packages and done nothing to try to find them. This is in the 2 years that I’ve lived near them. I really think it’s possible someone is stealing and they just aren’t dealing with it.
The first time I got a package notice, went to pick it up and they couldn’t find it. Told me they’d look for it and call me. Never called. Went back 2 days later and no one knew what I was talking about. Spoke to supposedly a supervisor who said he’d keep looking but that basically there just wasn’t anything they could do about it. I asked if that meant I was just out the money and he shrugged. Never got it and was out the money.
Second time, same thing. Got a notice, went to pick it up and they said it was entered as delivered. I said how can that be when I have the notice right here to pick it up? They contacted the driver who said he had scanned it delivered by accident but had taken it back to the post office for pickup. He couldn’t find it, no one there could find it. Again told «huh, well we’ll look for it and call you». Big surprise, no call. Went back 3 times and got nowhere again. Ended up out about $ 150 for an LL Bean order. Couldn’t even get a refund from Bean because it was scanned as delivered. Asked who I could complain to and was told I already had talked to the supervisor.
Third time pretty much the same as the first.
Make sure all packages are sent UPS or FedEx, pay extra if you have to!
They even screwed up a vacation mail hold. Delivered ½ the mail randomly and held the rest. Was supposed to be held for pickup but they delivered it.
This place seriously SUCKS!

This place has lost my mail on multiple occasions and doesn’t care at all. My business will go through private companies from now on.

So the people in this branch are always so nice when I go there. I am torn on this review as a result. They, for some reason, will not stop leaving my packages at my front door. I live across the street from the projects. The reason I don’t want my packages left is that they keep getting stolen. This seems like a no brainer to me. The delivery guy is painfully impatient. I work from home, so he could just ring the doorbell and I would grab it in 3 seconds. Instead, he puts me through the hassle of having to contact sellers or worse yet, lose the money. (the most recent case). Office people, great. My mailman, sucks hard. Management sucks worse for not being able to fix the issue.

small local post office, always a little line but it moves right along. Didn’t realize how lucky I have been with this small post office until I went to the large Norwood post office on a saturday with a friend and we waited in line for almost 45 min. She said that she always waits at least a half hour there. I don’t think i’ve ever waited more then 10 min at this one in south boston. The workers are the cheeriest people but they keep the line moving and get the job done which is all i care about.

So its the United States Postal Service. Is it awesome? Its a post office, what kind of question is that? But it gets the job done.
Sure, the hours are terrible, but if you work in the area, it works. If you don’t (like me), they’re open until 1p on Saturdays. Good enough. Sometimes they have a bit of a hard time finding my packages, but at least parking here is easy and I’ve never had to wait on line (or at least not more than a 2-​person line). Good enough in my opinion!

only been there a few, but karen on the phone and deb d. in person, when
i went in was very helpful despite my burdensome request.
edie
also my carrier on H st was kind enough to ring my bell when i rec’d
an important post i was awaiting.

No wonder why the post office is going out of business. They nickel and dime you for everything. If you want to do a bulk mailing and don’t have a permit they want to change you 44cents. Kind of steep after you do all the work for them. I would think with all the online these days they would want to stay in business by lowering there price.
I have no sympathy for them if they shut them all down.

This place is terrible. Recently they have decided to play delivery roulette, one day they will deliver mail the next day they will send everything back «return to sender» and then the day after they will send it on again. I rang up to complain and recieved a stern gentlemen yell at me saying that it was my fault because there is a new letter carrier.

Wow. I wish I could give this place negative stars. I was dumbfounded at the negative Unilocal reviews until this week. I have always had great experiences there, friendly, fast, helpful staff. Again, until this week.
Not to get into excrutiating detail, I’ll say this. They lost a package of mine, although it’s in the system as «delivered» I never got it. Now you could say maybe it was stolen, HOWEVER the day that it is recorded as delivered is the day that I got the slip saying that he tried to deliver it but needed a signature. Now tell me this, Unilocalers, if it was «delivered» why did he leave a slip? BTW: I signed the slip and left it on the door. It was collected, but I never got the package.
Here’s where the worst customer service experience of my life comes in. Go to the post office looking for my package. They can’t find it. They say it’s being delivered today. Funny, I already got the mail today-wasn’t there. They go talk to the supervisor. Who is «too busy» to come out and talk to me. Clerk promises that she will give her the message with my phone number and that the supervisor will talk to the carrier when he comes back for the day and call me. If not, come back tomorrow.
It’s tomorrow. I (of course) didn’t hear anything. I go to post office. Talk to the clerk first see if she can find the package. She can’t. Ask for the supervisor. Again, she’s «too busy». NOW I’M MAD. I say «no problem, I’ll wait». Finally she comes out and starts SCREAMING AT ME. «why are you here? i’ll call you when i know something. i don’t know why you are here.» I calmly (although with a shaking voice) say «I was old to come back if I didn’t hear from you». She, still screaming says «I don’t know why you were told that, I don’t know what to tell you, I don’t know where your package is. I’ll call you if I find anything out». She walks away without letting me get a word in edgewise.
The clerk who was helping me apologized for the supervisor after she waddled back to her desk and the guy behind me just said «wow». If the people who work for you have to apologize for your actions, you probably shouldn’t be a supervisor. It should be the other way around.
By the way, I’ve already called and put a complaint in to USPS and am planning to write a letter as well. It was super simple — if you ever run into this woman at the South Boston post office and she gives you a hard time, call USPS 1−800−222−1811.
Her name is Nancy Wharton.

I love how close this place is. Also the people here are always friendly and helpful. I have only had to wait in a line tops 5 min. s and this morning there were three employees just waiting to hand over my package! Now that service.

Update… for some unknown reason (I like to believe it’s the powers that be through
!) I’ve moved across town in Southie and my mail carrier… well…is glorious. I actually left a thank you note for him in the box. Who would have thought? I’m proud of you, you shamrock wearing mailman!

I am giving it 2 stars because my mail was sent. The guy working at the counter is rude and snide. He only chooses to help locals and lets other ppl stand and wait. They even cut the line while I was there. He explained line by line how to fill out a mail fwding card to a local while 15 ppl stood in line.
My head nearly exploded but, it is the only local P.O. so theres really no choice. That is why he CAN be that way…

It doesn’t have the best hours (non-​worker-​friendly 7:30−5 Monday through Friday and Saturdays from 7:30−1), but if you live in South Boston and you’re not home when your package arrives, that’s where it’ll end up and so that’s where you’ll be going. Leave yourself some extra time if you go in the AM — there’s almost always a line.
This post office gets the job done, and the workers are amiable enough, but the hours just don’t quite cut it for me.