Symphony Cleaners

Not sure what people are complaining about. I’m a frequent customer — been here at least 10 times for cleaning and alterations. They clean & press clothes at the best prices around. They do alterations fine. And their service is much better than that of surrounding cleaners.

Very nice people, however very very poor quality in terms of sewing repairs. Not to mention I found a 1.5 inch dead beetle wrapped in my jeans.

These people are so messed up. I bring them $ 100 worth of dry cleaning… first, the boxer dog at the door doesn’t let me enter and then the lady at the counter begins to yell at me that she is too busy to accept my items. Just take your business somewhere else, which is what I did.

I come to Symphony Cleaners every other week to do my dry cleaning. Penny and her daughter are two of the sweetest people I’ve met since moving to Boston and are always willing to accommodate. They both follow the golden rule and treat everyone EXACTLY how they should be treated. Ive seen customers go in with an attitude, and get a professional tone in return. Go in with the manners your family taught you, and youll be greeted with the warmest of welcomings.
My clothes have never been lost or damaged, and if they ever are I would understand that it is a very rare occurrence. They are humble, never ask for too much money, and never even told me they were on Unilocal.Love you Penny!

Good for quick things like cleaning and pressing shirts and dry cleaning suits. Otherwise unreliable. Say they open at 8… More like 8:30. Also they’ve lost a bunch of things I’ve dropped off for «wash, dry, fold,» which they overweigh before charging as is… Ok, charge me an extra $ 3 each week, but I have to draw the line at a shirt here and $ 100 pair of jeans there…

Nice people. Terrible service. Didn’t deliver on deadlines 3 times on the same item and barely made any effort to fix it.
I dropped off two suit jackets and pants for tailoring and dry cleaning on a Monday. I was told I could pick it up on Thursday, 3pm. Great! I have a major event I’m being honored at that night and a company holiday party on Friday.
Leave work early and show up at 4pm on Thursday. They spend 15 minutes trying to find my stuff. Nothing. They say that maybe it was all sent to dry cleaning, in which case it wouldn’t get dropped off until 5:30 tonight. Wait, 5:30? You told me 3pm. Fine. Whatever. Sucks, but not the worst thing in the world. They tell me they’ll call me by 5:30 at the latest to confirm the whereabouts of my clothing. It’s 6:30 and I haven’t heard anything. I call them and they say they confirmed it’s at the tailors still and they messed up the dates. I can pick it up tomorrow. Okay, at least I’ll have it for Friday night’s holiday party.
Friday at 5:30pm rolls around and I call them up to pick up my clothes. They say «Oh, we actually won’t have your clothes until Monday because the tailor got sick and couldn’t alter them.» What do you mean? She wasn’t sick yesterday when you had already promised them to me. There goes wearing my jacket to the two most important events of the year for me to actually have it.
They promise the clothes to me on Monday morning.
Saturday rolls around and I stroll in there with my girlfriend. My clothes are ready. Why didn’t they call me to tell me that? I would expect at this point, for a $ 142 order, they would have it together enough to give me a ring considering my stuff basically went missing.
I tell them about my entire situation and they offer me $ 5 off. Are you kidding me? That’s the best you can do? I keep my cool and try to reason with them to give them a chance to do the right thing.
The woman apologizes and says she’ll call the owner. She talks to her and comes back to me with…$ 10 off total.
What a joke. Awful service. Bad communication. Terrible at owning up to mistakes and making them right.
Don’t get me wrong — the people are nice and the work was well done but man do they offer miserable service. Do not support this place. I was open to a positive outcome but they fell flat on their faces.

NOT open on Sundays. Unilocal,get it together. (Or, if Dependable Cleaners posted this: y’all, correct tour hours of operation on this page.)

I dropped off a dress and four dress shirts for dry cleaning, only to come back and discover that the belt that came with my dress is missing!!! In combination with my delayed items from last time, I am SERIOUSLY reconsidering using Symphony Cleaners services again! So careless.

I picked up my Diesel jeans from Symphony today. I had the waist cut down an inch and the legs tapered a bit. I must say that they did a fantastic job and I am absolutely going to come back whenever I need tailoring in the future. I had 2 types of alterations done. The price was 35 dollars total; the breakdown was as follows: $ 20 for the leg taper and $ 15 for the waist.
All in all I had a great experience with Symphony’s tailoring service! ¹⁰⁰⁄₁₀₀

This is a great place! I bring all of my dry cleaning here and they are able to get everything back to me by the next day. Whoever they have removing stains is a miracle worker! I brought in pants that had oil stains on them (from a car or something, I don’t even know). I thought it was hopeless until the stain masters at Symphony Cleaners made the stain disappear! I will definitely be back with the rest of my dry cleaning soon. Let’s see what other miracles they can do!

Great place! Without even asking she stitched up a dress for me that had a hem coming off. Friendly service and quality results, which can be hard to find in the city. I walk almost a mile to take my clothes here, and I think it’s worth it.

Reliable and quality dry cleaning. The owner who works the front desk is always very amiable and personable. Prices are very reasonable for Boston.

I have yet to have anything dry cleaned here, although a dry cleaning place really has to fuck up or thoroughly impress to elicit a review for sending out a shirt or pressing some pleats.
This review is for alterations only. The work they do is good, the value (cost for quality of work) it on par with most other dry cleaners who do not specialize in alterations.
Where I would differentiate Symphony over others, is the friendly attitude of the people who work there, and their willingness to make things right if they’ve missed a detail. I took an alteration back after they had missed a specific instruction and without hesitation, they made no excuses and resolved to fix the problem.
People determined to stand by their work and make happy customers who want to come back.
Giants are def winning this game btw.

I find it hard to believe there’s a single bad review here. Every time I’ve gone in, I’ve gotten friendly, prompt, efficient service. It’s also cheaper than pretty much every other cleaner in the area.

When I state several times I would like to pick up my dry cleaning in two days, I mean I would like to pick up my dry cleaning in two days.
When you say «Yes, you can pick it up in two days» over and over, I only naturally assumed you meant I could pick it up in two days. Instead, I go to the dry cleaners only for you to tell me I can’t pick it up because it is being delivered tonight.
Please do not promise things you cannot deliver on.

Never had an unsatisfactory experience yet and this place is perfect for college students. Their prices are decent and if you show your student ID they give you a 10% discount.

I like this place because the owners have helped me out a few times in the past. On countless occasions I have come in with clothes having all sorts of stains which I really don’t need to get into specifics with. Somehow they make them go away (probably with magic). Mom and daughter are super nice and prices are reasonable (dry cleaning for shirts are $ 2 a pop). Sweaters and suits are a little more expensive. It is the type of place where they get to know you by name pretty easily thereby giving that personal touch.

I had one of those surprise «Come in on Monday» interviews come up and when I checked my closet my nice white shirt was wrinkled and had a mysterious stain on it. I brought it here around 1pm on Friday and had the shirt back sans stain and wrinkles at 5pm on Saturday. Not revolutionary but friendly service and exactly what I needed. The woman even remembered me and wished me luck on my interview. $ 2 to wash and press a shirt seems totally reasonable to me, well worth it to not have to break out the iron myself.

Performing musicians must always know where to find good tailors. With a busy schedule as is, the quick and correct alteration of a dress is so crucial to the mental sanity of not just musicians, but to all women. That being said, Symphony Cleaners is quite possibly the worst store you can find.
Two out of two new dresses have been utterly destroyed by this family business. After tedious days of traveling back and forth to their store and finding mistake after mistake, the mother and daughter will tell you that they cannot fix the «defective dress». They will then proceed to charge you at full price. Their names are Incompetency and Negligence.
Exorbitant prices for cheap service and quality.

This is a nice old fashioned place where they call you by your first name.’… It’s run by a nice Greek family. They even brought in some baklava for me once… great service and baked goods! three thumbs up!