Suffolk Dental Group

I was desperate to find a great dentist the first morning I woke up in Boston I had a developing abscess and was in pain, and boy did I strike gold finding dr Hsu and Ann his lovely sister on the reception who so kindly put me in that afternoon! They gave me such fantastic attention cleaned it out then rebooked me for the next day a Saturday mind you, to fix the problem as best they could, as we were flying out on the Monday!
I was so looked after, they truly go above and beyond the norm. I cannot highly recommend this dentist practice enough, I only wish I could use them as my own dentist as they are the best I have ever found, but I live in Australia…

I’ve only wrote Unilocal reviews for restaurants & bars here, but this place definitely deserves a good Unilocal review… scratch that, the BEST Unilocal review.
I’m terrified of going to the dentists and get super nervous when I’m in a dental office but I had a dental emergency so I needed to be seen right away and they were able to squeeze me in for the same day. (I ended up having an infection where my wisdom tooth was growing in so I looked like a chipmunk and needed medical attention right away) When I got there, I was nervous but Ann, the practice manager, greeted me with a smile and explained to me what was going on and had me fill out new patient forms. I noticed it was pretty busy so I was grateful that the Dr. agreed to see me. I waited for a little while, which I didn’t mind about because of the fact they were seeing me with such short notice. When I was seen by Dr. Hsu, he was so gentle and so friendly, he made me feel at ease and not so nervous anymore. He prescribed me antibiotics and pain killers for the infection, and gave me referrals to oral surgeons to book an appointment. He explained everything to me in an easy manner so I can understand and also not freak out.
I like this place and will definitely make it my go to dentist because everyone is so nice. Even if it seems hectic, they don’t rush you… they actually sit and talk to you and help you out with whatever’s bothering you. They seem so genuine, I’m happy I chose this place to go to for my dental emergency and will def. be coming back in the future!

This is the best dentist’s office that I have ever been to! Katelyn cleaned my teeth, making sure at every point that I was comfortable (e.g. «this is just an ultrasonic cleaner, not a drill, and that noise you hear is much scarier than the actual instrument»). After the cleaning, she scraped the crud off of my teeth, trying to be as gentle as possible. It had been ~a year since my last cleaning, and she wasn’t at all judgey. After the crud scraping, she polished my teeth, then took a bajillion (i.e. 18) X-​rays. She also measured the degree of bone/​tissue loss by putting a small measuring stick under my gums (a slightly painful first), which helped visualize where problem areas were. In addition to being as accommodating as possible, she also gave me lunch and dinner recommendations around the city since I just moved here, including a warm cookie truck that I’ll have to chase down at some point. She explained the X-​rays in greater detail than I have ever been experienced, showing me both in the double mirror and on the X-​ray what the inflammation looked like even on the inside of my gums. She asked about my jaw (I have clicking) and asked if I got headaches or had pain, then felt my jaw and temple muscles and told me I grind out marathons in my sleep and gave me some tension-​relieving tips, including getting a massage (yes, please). Dr. Hsu stopped by and agreed with all of her assessments, both agreeing that I have great teeth but pointing out areas to focus on to prevent decay. It was the most informative and enjoyable trip to the dentist I’ve ever had, and two hours totally flew by.

Very knowledgeable staff and friendly! The hygienist was very thorough and explaned to me her entire process and my xray results, and the dentist was very friendly and helpful. Would highly recommend!

Dr. Tsu and team helped custom make me a night guard as I clench my teeth at night. What a stark difference from the lab-​made ones I’ve had in the past. Suffolk Dental continues to be a premier provider of trustworthy, top-​notch dental services in downtown Boston. I don’t know what I am going to do now that I live in NYC.

Let me just start off by saying that I hate the dentist. I hate people’s hands in my mouth, I hate foreign dental utensils in my mouth, I hate being chastised for not flossing, I hate responding to questions when my mouth being held open; there’s essentially nothing enjoyable about the experience. In fact, I put off going to the dentist for 5 years (I’m sorry if that’s gross, but that’s how much I hate the dentist).
Now that we’ve gotten that out of the way, I have to say that Suffolk Dental Group creates the most pleasant experience possible for going to the dentist. The office is clean and they open a brand new set of dental tools in front of you. On my fist visit, the dental hygienist put my fears at ease and she actual explained to me her process. In fact, all of the staff is knowledgeable and review your x-​rays with you so you actually get a sense of what’s going on instead of being reprimanded for not using mouth wash every morning.
Dr. Hsu is great, and makes sure to check in with every patient at the end of their cleanings. He’s also not out to just get your money; I ended up with 2 cavities (cuz that’s what happens when you don’t go to the dentist for 5 years) and he advised that only one needed the actual filling.
I will absolutely continue to come here and recommend this to anyone looking for a great dentist.

I remember my first visit with Dr. Hsu. I’d moved around a lot and probably seen 10 or more dentists in various locations across the US though the years. During that first visit I realized that I’d received pretty average (at best) dental care from ALL of them. Dr. Hsu was strikingly different: he took his time with me, cleaned meticulously, and, well, I’ve never been to another dentist since. In the 15+ years since my first visit, he’s managed to grow his practice and surround himself with outstanding office and clinical staff that are (almost) as impressive as him. I no longer live in Boston, but I have no problem commuting an hour to Suffolk Dental b/​c I know they have me covered, and then some.

I am always nervous about going to a new dentist and very skeptical of what they say. I have been going to Dr. Hsu for 2 years now and I can’t say enough wonderful things about him and his staff. They are all very knowledgeable and take the time to explain everything to you. If you have a question or concern, Dr. Hsu will take the time to answer it in a very thorough manner. He is very honest and trustworthy and I feel confident in the advice that he gives me. I have never felt pressured to have a dental procedure done.
Dr. Hsu recently replaced one of my fillings and the procedure was painless and quick. Dr. Hsu did everything he could to make sure that I was comfortable and not nervous.
I routinely get my cleanings done by Jenna, who is great! She is by far the best hygienist I’ve ever had.

My wife is a vip at the dentist. Unfortunately, she has been there more than her fair share over the past year. Some sketchy place on a back street in Cambridge gave her an awful filling and the pain had been growing over the past year, and finally got to the point where she had to get a root canal and a crown.
Dr. Hsu and his crew were very friendly, helpful, patient, and informative every step of the way. When it came time to actually do the procedure (s) they did a first rate job. Painless root canal and a crown that is indistinguishable from the rest of her teeth. Overall, great experience. I am not creative enough to fathom a complaint about this place. Bravo!
P. s. My wife loves her new tooth and Dr. Hsu

I just had my third visit with Dr. Hsu — totally love him and his practice. He is very nice with good bedside manner, and his staff are as well. He and his staff are helpful without being judgmental. My former dental office made me DREAD my visits to the dentist, but now I am comfortable again and no longer dread it – what a huge relief, thanks Dr. Hsu.

These were the nicest people that work at a dentist office I have ever been too! The nurses and doctors were soooooo wonderfully! Really informative and patient! I apparently grind my teeth so they took the time to explain about 6 different ways to relax my jaw so that I don’t keep getting TMJ or ruin my teeth. This is the best dentist I have ever been too!

I fly overseas in just a few hours but I’m taking a break from packing to write this review for Dr. Hsu and his staff. I was not a regular patient here, but I was in a bind after chipping a front tooth 12 hours before hopping on an overseas flight. After calling 12 dental offices late in the afternoon, I called this dental practice and the nice woman who answered showed a genuine interest in seeing if she could arrange that my emergency be accommodated. She called the dentist and this guy had done what no other doctor or businessman had ever done before. He returned to the office after already finishing up his day to ensure that my chipped tooth was promptly repaired before I had to travel. The office was immaculate, the staff was super friendly, and I can confidently say that I will be referring my friends to this office because of their professionalism and dedication to their patients.

I’ve gone here for about 5 years now. I love the staff there; they’re friendly and personable. I’ve never been chastised for not flossing as much which is good because, you know, we all tell white lies when it comes to flossing. They have recently started to do text reminders for appointments which is awesome.
I’ve recommended Suffolk to friends and they love the place as well.

I have a dentist phobia. Seriously. I get a pit of nausea in my stomach just thinking about going. Needless to say, this has led to some less than consistent attendance at the dentist for preventive care, etc. I decided to try this group out after I had a bad experience at my last dentist (and they also stopped taking my insurance). In short, this has completely changed the way I feel about going to the dentist. Completely.
The receptionist was friendly and knowledgeable over the phone, found me a timely appointment and verified my insurance coverage (Delta Dental). I told the hygeinist immediately about my fear of the dentist and she immediately put me at ease about the cleaning and xrays, gave me topical numbing medicine on the gums for my cleaning and did a fast but thorough job on the actual cleaning. Lastly, she did not scold me for not being to the dentist in over two years, complimented the things I am doing well with my oral care and taught me a couple «pearls» about things that are good/​bad for my teeth.
Dr. Hsu himself was gentle, kind and thoughtful. I had a tooth filled at my prior dentist and it continues to give me pain — he went through the x-​rays with me, identified the problem, outlined my options, and plans to talk to their periodontist about options before doing any procedures. I had other dentists already offer to refill the tooth but no one has been as clear with me about the options for fixing this problem, nor so thoughtful (when it is certainly easier to just fill and bill).
There are some other small things (hot cloth to wipe your face afterward, vaseline for your lips, etc) that made it enjoyable, but really it was the people who made me feel so comfortable with my visit and not at all nervous about going back.
Amazing.

I hate going to the dentist. When I sheepishly came in after a five-​year absence, the Terri smiled and said «Well, you’re here now, and that’s all that counts!» That’s a small part of why Dr. Hsu and his team are the very best dental office in Boston… they’re very positive and supportive. They know you’re more likely to come back twice a year if your experience is pain-​free and non-​judgmental. If you, like me, hate being scolded by gleaming-​toothed dentists for not brushing eight times a day, then you’ll love it here… they’re real people.
Dr. Hsu has extremely gentle hands, and he really knows how to talk to his clients – he uses his words as well as his hands. He explains everything he’s doing before he does it, so it’s really impossible to get antsy in his chair. The hygienists are knowledgeable, quick, and extremely friendly. And the office is always immaculate and temperature-​controlled. They really seem to care about their clients’ comfort, even to the point of putting vaseline on your lips to prevent chapping during a long procedure. They really go above and beyond.
If you hate dentists, you’ll love Suffolk Dental. They really are the best.

Want to keep your pearly whites gleaming and actually *enjoy* going to the dentist? Join [what seems like] my entire office and make an appointment with Suffolk Dental Group.
I am, and always have been, a fanatic brusher — that roommate who walks around with a toothbrush, 5 or 6 times a day, and I freeeeak out when I can’t brush after meals — BUT I am also a [somewhat…] recent grad who hasn’t always had reliable and comprehensive dental insurance through my employers. Because of that issue and moving to a new city, it had been more than the recommended 6 months since I’d seen a dentist. On the recommendation of a coworker, I gave Suffolk Dental Group a call, told them about my new insurance carrier, and they took care of the rest. They made an effort to schedule at a convenient time for MY schedule (!): early morning? Lunch hour? End of the day? You name it and they will accommodate you.
Conveniently located — as in, you step out of the Park Street station, turn right, and smack into the doorway buzzer — bright, sunlit, and… cheerful. Yes, this dentist’s office is more pleasant than a good number of upscale salons I’ve patronized. On top of the spotless and uplifting surroundings, the staff is fantastic, personable, and will put you right at ease. You will have a delightful chat with your hygienist, the deep-​clean tooth-​scrubbing of a lifetime, a hot towel to clean off the inevitable dentist-​office-​miniature-​geyser-​spray, lip balm if you’re looking ragged after a long procedure, a thorough explanation of how you are literally brushing away your gums if you keep it up like that (OK, maybe just me), etc etc etc.
They also make an effort not to push any special procedures [whitenings or otherwise] unless they think they’re really critical and you express an interest — I really appreciate that. I was also gently reminded that since I’m now paying for the insurance, I should really be getting money’s worth — time to schedule that next appointment! Service with a perfect smile.

I went here over the summer and they were great. Service is amazing. They give you hot towels and chapstick and apply the chapstick while they are working on you! I really feel like they did a good and thorough job on my cleaning with minimal pain on my part.
The only reason I’m not giving them five stars is because even with insurance (I have Delta Première), the copay was $ 150 which I think is kind of pricey.

I cant remember the last time I went to the Dentist, so I was embarrassed and apprehensive about making an appointment. The staff at Suffolk Dental Group were extremely helpful from the minute that they answered the phone, they communicated with both of my insurance carriers and explained to me what I would have to pay for and why.
The hygienist who took care of me was very kind, she even put Vaseline on my mouth explaining that if my skin was dry it was possible that her gloves could irritate or cut me. After my cleaning was over, she took time to review my X-​Rays, talk to me about my brushing habits and make a few recommendations on technique, mouthwash and the importance of flossing.
Then Dr. Hsu came by reviewed my X-​rays and patiently listened and addressed every question that I had about toothbrushes, whitening strips vs toothpaste and rinse, braces, peroxide and periodontal disease.
The whole experience was great the office is conveniently located near my office and a T Station. If you are in the market for a new Dentist, give them a call. If you have no insurance and want to stay on top of your cleanings and see a Dentist give them a call.

You know I have had pretty good luck with my teeth despite the four years of braces, headgear, etc. that I suffered through in my adolescence. I have never had a cavity, no gum disease, no chronic halitosis, but I was still nervous when I went to see Dr. Hsu after 2 years of no dental appointments.
Well, let me tell you I used to HATE having my teeth cleaned, but the dental assistants at Dr. Hsu’s office are not only efficient and thorough, but really super nice and Dr. Hsu is great too! I grind my teeth and instead of pressuring me into immediately buying a pricey night guard he taught me a series of exercises to train my jaw not to grind. They work!!!
Furthermore, I don’t have dental insurance and my cleaning with a full set of x-​rays only ran me $ 115…and they gave me a bunch of goodies when I left too! All in all, if you need to see a dentist, this is a great option. Affordable, professional, super clean and very convenient!