Santander

Santander is the worst bank we have had the misfortune to deal with. When we moved to the west coast, we tried to close our account because Santander has no branches where we now live. They told us we needed to go to a branch. We said there are no branches here. Could we transfer OUR money to our new bank using their on line capability? They said we could transfer no more than $ 5000 per month, which would take many months. After an hour on the line and a good dal of arguing, we asked if we could just write a paper check to move the funds and found out we could write a check for the total amount and deposit it in another bank. They said when we did that, we could then close our account. We did that and the balance at Santander now showed $ 0. When we again tried by phone to close the account, they said we either had to come into a branch (there are none in our state) or send a notarized letter with a copy of our driver’s license in order to do so. No such conditions were told to us when we wrote the check to close the account. They treat us as if OUR money is THEIR money. We cannot say enough that this bank is punitive in its requirements and that the tellers working at it are often nasty. STAY AWAY!

DAILY telemarketing calls! They hang up if you don’t answer. When I finally called back, they told me it would take 30 days to remove my #. No way to treat your customers Santander. ZERO STARS.

I have a closed line of credit which I am ready to pay off the remainder. I have been on the phone off and on for 5 hours over the course of the last 2 days trying to find out the exact payment amount. NO ONE at the call center can: 1. get the correct amount or, 2. get me in touch with a supervisor.
In the past when I have called to simply ask the payment amount for the month they seem to have a very hard time answering correctly. I have been given incorrect amounts in the past causing me to be late etc. They have also incorrectly applied payments causing many problems, late fees, and hours on the phone with inept phone bank operators.
Do not do business with this bank if you have a choice! I am loosing my mind having to deal with these fucks! I would give negative stars if I could.

New team after the Santander take over.