On Point Acupuncture & Wellness

These are the most caring and knowledgeable people I have dealt with and I am so glad a living social coupon led me to them almost a year ago. I have been going to the Brookline location and it’s usually easy to find metered parking within a reasonable walking distance. Every member of the team that I have met is a genuine kind person who is ready to tailor their treatments to your specific needs. I have worked with several of their therapists for acupuncture, massage, and physical therapy, and I have never had a bad session. They have helped me through many injuries, and honestly care about making people feel better on a day to day basis. I have brought all my family and friends to see them and I encourage everyone I know to give it a try and see how great they can feel!

I am really surprised to see these negative reviews.
I went to Karin for my knee injury, high anxiety, and lower back pain from sciatic nerve for quite a while. I would use my lunch break to escape and relax while Karin worked her magic.
Karin was extremely knowledgeable and each visit was always relaxing. I would even fall asleep because I was so relaxed. It’s a level of relaxation I had never experienced before and it was actually addicting. My anxiety dissipated, I was able to sleep better at night, and my modified workouts were showing great improvements with my knee injury. Now, tell me please. Who wouldn’t want to sleep better, feel less stress, reduce any anxiety, and work on an injury?
I had left the area for a while and moved out of the city which made it difficult to work visits into my busy life but writing this review reminds me that I need to get back on Karin’s schedule.
Don’t listen to the miserable reviews written down below. Make an appointment with Karin and form your own opinion. Karin is a sweet heart!
Sounds to me like Karin has grown her team since I last saw her. Way to go Karin!

On Point Acupuncture has been a lifesaver for me! I have been coming here for almost 2 years and Karin and the entire staff has been nothing but helpful and extremely flexible. I have had acupuncture, massage, and PT and they have all been wonderful. I recently was involved in a car accident and between all 3 treatments they were able to get me back to normal! Karin, Beth, Laura, Debbie & Aaron are awesome!

I’ve been coming here since the spring for chronic back pain. Crystal is so great. She listens to what’s going on and chooses a variety of treatment including acupuncture, cupping and Gua Sha. I’m going for a massage this week too. If you need alternative medicine for whatever ailment definitely come here!

I would like to clarify that I was made to believe that the 399.00 that I paid at the time of the 1 hour service was an itemized bill. I requested to have the itemized bill emailed to me and Karen said that she would. She never did. I called back to ask again for the itemized bill and this time she said it was simply a first time flat rate fee. Had I known that ahead of time, I would have never had the service. What a mess of miscommunication and/​or deception.

I’ve been going to Onpoint, for 5 weeks now, having PT, massage and accupuncture. This place is awesome., the staff is pleasant and knowledgeable. I’ll send anyone there who needs to have their bodies renewed and their spirit elevated.

The whole team at OnPoint Acupuncture and Wellness are amazing. I suffered from long term chronic headaches and thanks to them I have been headache free for over a month. No matter which member of the team I worked with, they all listened and understood where and how I described pain, no matter how poorly I did, found the right spots to help. The massage team and acupuncturists are all phenomenal and the Physical Therapist might just be a miracle worker. The comprehensive team approach works wonderfully, I just wish I had found Karin and her team sooner!

Be very careful around your schedule. They have a rigid cancellation policy and do not bend it. You will lose your money if you need to cancel within 24 hours.

Over all horrible experience. Very bad business, Karin Kramer seems nice c at the beginning but later becomes super annoying and unhelpful. I am surprised a ‘service’ business this bad has survived — oh no, I forgot, it closed already once! I wonder why…

I did acupuncture here for some chronic pain that I’ve had for some back injuries. I would have to say that this was the most violent and jarring acupuncture that I’ve ever had! I’ve been to several clinics over the past year and had major results, but I did not have a good experience here.
The practitioner was incredibly harried and literally was running in and out of the room to go to two other clients. Generally acupuncture is collaborative — they ask if a point hurts or if any needles are bothering you — this was not the case. She jammed in about two dozen needles very rapidly and ran out of the room. I kid you not! Also, she gave very little regard to my existing back injury when choosing the locations for the needles — which was quite painful. I was quite sore for a few days afterwards all down my neck and back, and I didn’t feel any improvements from the treatment.

I want to preface this by saying I’m giving 2 stars because part of this was my own fault and I’m happy to take the blame, BUT overall I think it was a very bad experience. The owner was very nice when I first contacted her via email about an appointment. I bought a Living Social or Groupon, can’t recall, because the reviews were good on Unilocal,they had a location in Brookline super close to my work, and they mentioned they did cupping which I love. I scheduled my appointment a few days before I was running a 200 mile relay up in NH, so I wanted lots of leg love :) I went back and forth with the owner a bunch because she really only had appointments in downtown Boston not Brookline, which is not convenient for me, I drive everywhere, and I live in Watertown and work in Allston. Finally I just agreed to come downtown because I wanted to do it the week of my race. Stupidly I agreed on a 1pm appointment, because I am usually at work between 2pm and 3pm. As you can imagine financial district at 1pm is a nightmare. Even though I left with plenty of time, the traffic was absurd and I finally gave in to the parking gods and paid $ 35 and parked in a garage (so much for saving some money!). Then I realized I was at the old location (my fault), I immediately called them because I was already late and she again was nice and said no problem just walk down the street to our new location. She wasn’t even super annoyed when I got there at least 20 minutes late. The gentleman explained we could still do 45 minutes, awesome. I told him to work on my quads, IT band, hamstrings, low back. He started on my shoulders, which is not abnormal so I just relaxed into it. Shortly after there was a knock on the door and she said, «your next client is here». Then a few minutes later another knock, to which he went out to talk to her, I heard him say «but you said we could do 45 minutes». Apparently she was now all of a sudden annoyed, no clue. He came back in and finished up without EVER touching my legs. No joke. He put the sheet over me did a quick full body once over and said, «ok your done!» WTF. I was so pissed and also freaking out, my legs needed a reprieve badly! I didn’t think to say anything because I had no idea how much time had gone by or when we were finishing. So I got dressed and left, went to the front desk to speak with the same woman from before. I explained to her what happened and she said «well you were in the room i was not so I can’t help you there, your welcome to show your disappointment in his tip, and you were also late.» Oh ok now you want to blame me, good idea. I couldn’t even talk I was so shocked at her reaction, and her new found attitude. And then she had the nerve to ask me if I’d like to re book. Um F no! Makes me sad, I’ve worked in service most of my life, so I am very careful about what I do and say and also mindful of other people’s level of service. I would highly recommend NOT going here. And they are also on LS all the time, red flag in my mind. Good luck to you !