New Age Plumbing & Heating

Tim from New Age Plumbing has been extremely easy to work with and very helpful with 2 boiler replacements in our building. He educated us on our options and was patient with our schedules. He was professional and able to provide alternatives solutions. Our replacement was done in winter so he brought our a team so we would have heat as quickly as possible on the day of the replacement. I found him to be honest and I would definitely recommend him.

Great customer service. Very transparent with costs and expectations. They were quick and were able to show me what needed to get replaced. They were in and out within a few hours.

Timmy came out to our condo after our AC wouldn’t start up for the summer season. He was very polite and methodical and worked over several days to identify the leak in our AC pipe which ended up being behind a wall in our unit. He checked in with us after the leak was repaired to ensure that everything was running as it should– and he encouraged us to call him if we needed anything. After having attempted to contact & schedule several HVAC contacts with little success, it was a breath of fresh air to have someone come out and fix our issues in a timely manner.

Very very disappointed. We called New Age Heating on 2÷27÷15 to repair our gas furnace. Furnace was turning on and then after a minute turned off. A techinician from New Age came out and replaced a part, said it was all set and charged me $ 250. A few days later the same exact problem happened. When I called back the owner TIM to report my heating situation, I was told they wouldnt be able to come out. 2 days later, the owner is now avoiding all of my texts, phone calls and emails. When I text him from another cell phone #, he answered back but then continued to ignore me. BAD CUSTOMER SERVICE. New Age doesnt even have the common courtesy to reply or call me back. 50 degrees in my condo right now. I want my money back.

Timmy came out just after one of our epic blizzards to troubleshoot a non functioning oil furnace (30+ year old).
By 7pm the next day, acquired, delivered and installed a new gas furnace with his crew. Quality and honest work, great friendly guy, good prices, and free education!

I highly recommend Timmy Lewis from New Age Plumbing. Our AC blew the week I was due with our first child in the height of the summer. Timmy answered the phone himself, came right away for an estimate, was kind and empathetic, trustworthy and reliable. He and his crew not only got it fixed quickly (for thousands below what several competitors quoted us), but he and his guys also checked on me the whole time to make sure I was doing ok in the heat. Great guy, quick work, very fair pricing. He is honest and upfront and you can trust that he will do the job right. Additionally, he has called to check on us several times to make sure the unit is working right and we were satisfied. I have since recommended him to several people, and he has consistently given honest assessments (ie — I think you can get another 2 years out of your unit) at fair prices. Timmy’s a local guy, a family guy, and a veteran. You can’t lose by giving him your business!

We had New Age come out mid-​winter to replace our leaking hot water heater. They were available right away and came over promptly. We were told we needed to replace our furnace along with the hot water heater. He was able to get the equipment and install it quickly. Great. Problem is our complete heating and AC system has never worked again. It takes a minimum of 5 minutes for us to get hot water; the blower will not turn off with the thermostat — it’s just on constantly; and now our AC — which worked fine before the replacement doesn’t work at all.
We have tried to get in touch with Tim repeatedly to address these issues. Once he sent a tech but he was unable to fix the problem, and we have not been able to get ahold of him since. Very frustrating! Would not recommend.

My wife and I hired New Age Plumbing and Heating to replace our 30 year old boiler and hot water heater. In their place, Timmy and Alfred installed a new wall mounted high efficiency boiler and an indirect water heater. We were very impressed with their workmanship, communication, and knowledge of plumbing and heating. On top of all that, they’re genuinely nice guys! In short, they did a fantastic job, and we’d be happy to hire them again.

Highly Recommend. Recommended to me by Economy Plumbing and Heating Supply Co. of Mattapan.
Prompt. Great work. Made every attempt to keep the bill down while doing a great job. Left the work area cleaner than to begin with.
Responded to after midnight leak and their after hours rate is good!
Jobs they did:
–Leak repair
–Garbage disposal replacement and upgrade
–Tile floor repair-​were able to remove cement and reuse granite tiles which would not have matched if replaced new. I could not find another contractor to do this and the price was great.
–Furnace replacement and good repair of existing poorly installed central ac unit
–Upgrade and relocation of WIFI thermostat

Tim was retained by my landlord to replace our central AC setup. He did this in a very short time and was easy to deal with during the process. Great guy and the AC is working fabulously for a good price.