lululemon athletica

Writing this review simply and solely because of Lisa who was a super star when it comes to customer service! She gave good advice, very attentive to details and always always had a smile. Very sincere, honest and welcoming. Overheard that she might attend med school soon. Good job and keep up the good work. Thanks for your patience and your help!

Nothing makes a person more appreciated than walking into an establishment after a few months and more than half the store remembers and greets you by name.
I frequent 2 locations in Boston and one location in Santa Monica as I build my Lulu arsenal, but no store, including any other apparel I frequent, measures up to that feeling of absolute hospitality that one would typically expect at a 5-​star resort in Bali.
The entire store today, from manager to fitting room assistants, was amazing, and continues to match the quality of the products I buy.
Don’t ever stop being who you are!

Really kind, friendly, and helpful salespeople! Everyone I spoke with genuinely was nice and seemed to actually enjoy working there-​so refreshing! Very warm, knowledgable, and approachable associates made for a wonderful shopping experience. Will recommend highly to others. Can’t wait to return! Thank you!

Was it it about spending $$$ on your workout clothes? Lululemon sucked me in to their black hole and I’m afraid I’m stuck. It’s ok though. The quality is the best out there, and I do love the different styles and colors available. This location had exceptional customer service. Very friendly staff that helped me find the right sizes.

The associates at Lululemon at the Prudential Center are some of the most helpful, thoughtful, and genuinely entertaining people I have been lucky to become in contact to. They are knowledgable in all of their Lulu attire, down to when, or if, they think a specific item I am looking for will return. Their energy is always electric and you will never have a bad experience at this store!

Very nice store. They have a good inventory and a great sale rack. I picked up a few pieces and couldn’t be happier. The associates weren’t the most helpful but it could have been because the store was very busy the day I was there.

I bought a Lululemon leather gym bag a little less than 3 years ago and have used it almost every day since. Over time, there was general wear and tear but nothing serious until the zipper blew out. The lining came unstitched and it got stuck constantly. I brought it into the store to see what (if anything) they could do to repair it. The sales associate working took one look at the zipper and offered me an exchange for any bag they had in store — right off the rack! I switched out my gym cloths and was off in just a few minutes. I LOVE the new bag and am so grateful I didn’t have to spend another $ 100+ for a new one. Now that’s customer service!

Lululemon is the go to when you want workout gear! and whats better then high quality clothes with the best and most friendly workers o yea looking sexy! in them and its located right
in the Prudential mall. i went to exchange a pair of my Wunder Under Pant *Full-​On Luon that makes your ASS! look so good in them but my pair ripped on the inseam. Right when i walked in i was greeted and taken care of by a super friendly stuff. I told her what happen and she walked over and got the same ones as i asked her. she also explain to me how to care for the Wunder Under Pant for the future so we walked back to and made the exchange with ease. Other stores should have this same costumer services this was the best i have ever gotten and i shopped at high end stores and this beats them all.

I don’t think any other store in Boston has as friendly associates as Lululemon in the Prudential Center. I always feel like my foot is halfway in the doorway and I’m being greeted by a warm and welcoming smile. Everyone that works in the store is so helpful with finding exactly what you’re looking for and if you ask — they’ll even provide insight as to when a specific product will be arriving at the store. The products in the store aren’t cheap so expect to drop a few dollars here, but the articles of clothing they sell for athletic wear are so cute and so insanely comfortable.
Helpful hint: keep an eye on the sign-​up sheets at the front desk. Lululemon partners with various boutique fitness shops in the area to offer free classes. They also usually have free yoga in the store on Sundays prior to opening.

cant really go wrong with a lulu. its like reviewing a starbucks… you already know whats in store no matter what i tell you. but this store is cool because its on a street in boston where not a lot of other big mall shops are. its a quaint street and an enjoyable experience. really expensive… but… you already knew that

This atletic wear store is conveniently located
in the shop at the Prudential Center mall.
The staff is super friendly, always greeting you,
as soon as you enter the store, and asking
if they can help you find anything.
Their work wear is high quality and priced appropriately for the high-​end back today location.
It is competitively priced with local competition:
Athleta, Marathon sports and City Sports.
The Deal: what makes me want to come back
is the staff, who treat you like their new friend.
I was there less than half an hour, and already
invited to their Free Run Club every Monday night
and an event they’re having this Saturday!

Very pleasant and helpful staff… even going out of their way to make sure we knew about new styles and things in the store. Great selection, well laid out.

the ladies were busy dancing to music and talking, rather than helping .
i liked the customer service at Newbury MUCH MUCH better.
ladies, its not a dance studio here… stop messing around and get back to work.
Bought a few items here… and had to search for sizes by myself since the workers were jamming to their music?!

My first and last experience with Lululemon.
My wife has frequented the shop and taken Yoga classes and had nothing but great things to say. When her mother was in town she wanted to get her some Yoga pants for the holidays, so we asked the store clerk what size we should get and later in the year she purchased the pair.
We just received them for Hanukkah and she tried them on and they were a little tight, my wife needs the next size up. I called up the store and spoke with the associate and explained the situation. All we would like to do is exchange the pair for a new pair, the tags are still on, we just need the next size up.
She told me unfortunately they cannot do this, their store exchange policy EVEN with a tag on it is 2 weeks. I explained that it was bought as a present and the clerk assured us that it was the right size and her response was priceless, «you should see if you have a friend that it would fit and give it to them.»
Really???
I will never buy from them again, I have never heard of this type of exchange policy, I will make sure to inform anyone and everyone I ever speak with regarding Yoga to never shop at this store.
Worst experience ever.
Recap: Bought the wrong size per the employee, wanted to return it with the tags still on, was told to give it to a friend…
If I could give them 0 stars I would, thanks for ruining the holidays Lululemon.

Great clothes, way overpriced, but you look fab and they wear well for the exercise they are made for. I made the mistake of running (marathon training) in yoga capris and wore them out but have never had that issue with my lulu running jacket or running tights.
The staff at this store are always very sweet and helpful and they do give a discount for runner’s signed up for Boston races.
The sale rack is definitely worth a trip (that’s usually where I buys things from) and I have heard that their website has decent priced items on the «oops we made too much» section.
All in all the their gear is very pricey but it does hold up well over time and looks great on you. They usually have neat little pockets sewed in for keys and ipods as well as finger sleeves on their jackets.

It’s totally expensive, but you look good. The sizing system is odd, so you won’t wear your usual size here. They go by 2 = XXS, 4 = XS, 6 = S, 8 = M, 10 = L, 12 = XL.
The pants do make your rear look delectable, so if you can only buy one thing, I’d suggest pants unless you’re Jessica Biel, in which case you can go buy any old pair of cheap leggings because your ass is that awesome.
The salespeople in this store are either oddly aggressive or completely ignore you, but I’m fine with that. It’s usually pretty crowded in here, but maybe that’s because I can’t go on weekdays during business hours. But then again, maybe a lot of attractive yoga moms bring their strollers in at those times, so it might also be crowded then as well?
The 3 stars is for this store location itself (I give the clothes/​brand 4 stars), as they are usually out of my size or incorrectly tell me an item was not made in my size when it actually was.

Great sales staff! They really do make a difference here. I’ve been in and out of lululemon and each time have found exactly what I needed in a short amount of time and with as little fuss as possible. I’m an Un-​Mat and Mat user and find a great selection here. As with more boutique-​style fitness stores, it can get quite pricey, but you do get what you pay for. I’ll definitely be back here and will look forward to another easy shopping experience.

Another reviewer already commented but I will as well: 98 $ for yoga /​running pants??? HELL NO! Go to City Sports, where they often have sales and sell a wide variety of amazing products for both yoga and running. I buy Nike personally and they’re just fine for running. Sweat resistant and all that jazz. This store seems like a freaking scam to me for idiotic women who have clearly bleached all their brain cells bye-​bye!

For this much money, I had high expectations for the store.
I was not disappointed. Not only were the sales associates, mostly female, lovely and gracious but they were all stunning and inspiring.
I mean, I know that just buying lulu gear will not get me a tiny tight rear end. But it’s something to aspire to.
I love the complimentary hemming of pants. Nothing worse than a great pair of pants you have to keep rolling and pulling up throughout class, that’s annoying.
I will certainly be spending more money than I should here in the future. I’m a size 12 and curvy and so glad to have flattering, comfortable, breathable clothes to keep me working out! So much better than old sweatpants and a worn out, ratty T shirt.

Great store, great location! They have a plentiful selection of tops, bottoms, and outerwear for any yogi (or fitness enthusiast, in general).
I love the quality of their apparel; however, it is extremely expensive. I guess the cost has to do with the 5 year guarantee. If their items go on sale, it’s a final sale.
The sales associates were nice and helpful… so much so I left with items I didn’t think I needed. Bring your credit card, you’ll need it.