Liberty Bay Credit Union

Ok since they somehow deleted my review… I will write it again! First I would like to say that the people at the Stoneham branch always treated me well! Always asked about my kids! This review is for the loan department. Specifically Jeanie and Tracy. I have been a member of the credit union for 9 years. This is the first time I asked for a loan! I called to get a pre approval for a used car loan. I called on Thursday at 2 pm and spoke with Tracy… was told I should call back in 24 hours for an answer! Friday comes along and I called to see how the process was going. Was told it was still in review to call back at 4:30. When I called back at 4:30. Tracy (with much attitude) told me it was still in review and that I would not have my answer until Monday. Unfortunately I lost the first vehicle I was looking at because I didn’t have my approval yet! Someone bought it on Saturday! So I get the call on Monday from Jeanie! Approved! Great… just have to send over some paperwork with the information in order for everything to work. As I read the information in section 4 it says that «all vehicles must be less than 6 years of age and fewer than 85k miles! I immediately call back, I am told not to worry about section four. Great. So my wife and I are looking online all week and come across the vehicle we want to purchase! We put our deposit on the vehicle. And I call to finalize the paperwork with the bank! Tracy asked me for the vin which I provided and was then told «that vehicle doesn’t qualify its not less than 6 years old and fewer than 85k miles.» I told her that when I called back I was told not to worry about that! «Well I wouldn’t have told you that» she scowled! «It’s our policy» I explained to her that the first I herd of this, was when the email was sent to me after the approval! «We can give you more money, to buy a newer one» NO! I don’t want more debt thank you! In frustration, I call back and ask to speak to Jeanie. I can tell that both of them are right there with each other, and I explained how she told me not to worry! «I never told you that»…wait! So your calling me a Liar? Why would I go through all of this if I told any different? OK… never once was I looking for an 09 nor did I even ask for enough money to qualify for a vehicle that meets these requirements. They should be upfront about this before they run the credit credit check… I have never been more disappointed with liberty bay credit Union! They cost them a personal member as well as my business! So I got the loan through the dealer! Guess what? They beat them by 6%.

Local credit unions are great! You get great service, competitive rates and convenient locations. Also, and best, you get to avoid big banks and keep your money and business on our community. Win. Win.

AWESOME FINANCIAL Institution!!!
I wanted to buy a new bike and the dealer ship was taking for ever to get back to me with an approval. From pasted experiences dealer ship rates are always sky high and they charge you a finance charge if you go through them.
I took a different approach this time and got my financing dealt with by someone else than the dealer and wow I was amazed.
I applied for the loan at the credit union on a Monday (online) and by Tuesday after noon I had a check in my hand for the bike I wanted. My interest rate was really low and I don’t have to make a payment until August. This credit union really takes the hassle out of finding a loan. I would recommend this to anyone living or working in the mass bay area.
The staff and the loan officer were very polite and knowledgeable.