Lekker Home

Great customer service, free shipping on my order. Received a discount code for 10% and they had the item that was more expensive on other sites with no discount and no free shipping. This company is great with my limited experience.

This place is awesome: always so friendly and has a fun, interesting collection of things to match a more classic Crate and Barrel apartment (which is what mine is). I get smaller things from them: place mats and candles mainly. I came in today because a nice candle I got (for 60 dollars) had a wick that went out after not that many hours of use (or rather, still had a lot more hours to go as this candle is known to give something like 300 hours!). Without any question or even looking the receipt on file they kindly gave me a brand new candle! I am really excited as I was worried I would need to fight with management about how the product was not on par with other candle I had purchased but they were accommodating, friendly, and listened to my concern.
I wlll for sure remain a customer here for smaller and maybe one day a larger purchase here. I like their stuff a lot just a little too modern and far too expensive for me. Their head boards are over 1k sometimes and mine is from Pottery Barn for instance and was only 500 on sale in the spring.
In any event: a great local business with great customer service.
Thank you!

I recently bought some furniture from Lekker and I am very satisfied. I was treated superbly by Natalie who is the owner. The furniture was delivered by a professional delivery company and was delivered on time as expected. I would highly recommend this company as they have great products there.

A great selection of modern wares beautifully presented. My go-​to for gifts, kitchen and dream furnishings. Helpful staff and a lovely showroom in a great location.

I am on the hunt for a small dresser and a small side table. I search Unilocal and find a handful of places scattered throughout Southie and the South End, so hubby and I make an afternoon of it.
I didn’t realize that my Unilocal search was about to take me to some of the most unknown, yet most expensive home goods stores in the city!
That’s how I wound up at Lekker (just the name alone led me to expect über expensive Ikea-​esque goods — which it wasn’t at all).
Unlike most of the other reviewers, I found the staff to be very welcoming and friendly. Although it is true that they were more interested in continuing their own conversation and milling about the shop than going out of their way to offer any help to clientele.
I will add though, the place is tiny (hence the pending upgrade to a larger location) and doesn’t really lend to someone following you around or asking you if you need help repeatedly — it’s not like you’re going to get lost in there. You could easily speak to the associate from one end of the shop to the other. And they did happily offer their help when we waked in and invited us to sit down, try out the furniture and let them know if we needed anything. I don’t find a lack of interaction beyond that offensive or hostile, so I was more than satisfied with my service experience.
As for the products — they offer quite an eclectic mix of furniture and home décor — and eclectic only means one thing when it comes to price — $$$.
I was intrigued by many of their offerings — mother of pearl mini spoons (no idea what they were for), teak salt and pepper dispenser (didn’t realize that’s what it was until I read the label), various melamine tabletop trays (sadly, none of the designs particularly spoke to me) and an array of candles and soaps (I already own too much of both of those). They also had a few different sets of dish/​tableware on display mixed with random household/​décor items and small conversation pieces.
Aside from the knick-​knacks, they had many a lounge chair, a few couches and a dining set (or two?), all priced well above my budget.
If I had super deep pockets and could throw my cash around like it wasn’t no thang, I could probably afford to (and probably would) shop here. Alas, I am in a financial situation where I must invest my monies into purchases that prove truly essential or that I fall so in love with that I absolutely must own.
We walked out empty handed, but not for the lack of want!

Terrible customer service. Bought an item on credit card and realized they take level up. Asked if I could just return and rebuy it. The nasty owner (?) said all sales are final. Well the five dollar difference is called good will and its what you give your regular customers. Instead they get this one star review. Hope it was worth it.
Follow up: The owner apologized and sent me a coupon after I posted this review. I have been back to the store since. I still feel like Julia Roberts in Pretty Woman walking into Lekker. The service reps barely acknowledge me. I do like their selection of goods, so I am bumping up the star rating for now.

I have wandered into this shop from time to time in the mood to buy something, but it has an odd mix of extremely expensive, heavy, gigantic soaps that could break your big toe and pricey housewares that don’t look a heck of a lot different from Ikea.
And shouldn’t people in retail be welcoming?
I wonder if they cater mostly to decorators who have clueless clients with incredibly deep pockets and consider walk-​in customers a nuisance, because that’s how it feels. The staff seems perpetually engrossed in conversation with each other and may give you a condescending glare if they deign to acknowledge you at all.
I really like the neighborhood, so I wish a friendlier retail establishment that sells reasonably priced merchandise would replace this bad tempered boutique from house-​ware hell.

Lekker is one of my favorite stores that I frequent in the south end. Natalie Curt and everyone at Lekker is always friendly, inviting, and accommodating. Not sure why people have given them such sour reviews. I have always been greeted in a friendly manner when I walk in, and love it here so much my husband and I registered for our wedding gifts. You will not find a better selection of well curated items from furniture to dishes to flatware and more. When they did not had an item listed online for our registry they were always sure to put it up, and wonderful to work with. We are about to order a dining room table from Lekker and couldn’t be happier to constantly go back to this store. While it may take some time to get certain pieces because they are not made in the US, I can always rest assured that I am getting an amazing item, and they are all well worth the wait. Our friends and family love all of our finds from Lekker and also now frequent this amazing shop! Thanks for all you do.

I’ve never visited the physical store, but I experienced amazing on-​line customer service. I’d seen an item that was made by a designer they carried, but that they didn’t stock. Natalie was able to add the item to the website so that I could register for it for my upcoming wedding. She was responsive and her emails polite. I’ll be purchasing from Lekker in the future and recommending to friends!

I want to love this store.
But alas. I do not.
Living up the street from it, it is not uncommon that we’ll wandershop through it on a lazy Sunday. I never get greeted. EVER. In fact, I can stand at the register staring at the employees and will get routinely ignored.
I’ll continue wandershopping, but I’ll be spending my dollars elsewhere. Lucky me, I can do a quick google search and find any number of retailers that will be glad to take my money and be polite while doing it.

I’m going to focus on the awful customer service here, mirroring all the other 1-​star reviews, but first I want to talk about the stock.
It never changes. It gets rearranged. But it every time I go on, it’s the same stuff. It’s NICE stuff, mind you, but it’s been the exact same nice stuff for 2 years.
Now, the customer service:
The store staff are standoffish to the point of being rude. I have only been talked to by anyone there a couple times in MANY visits, so that the last time someone said «Hi, how are you?» i was so startled I didn’t even reply. My partner has gone in, stood there and stared at the staff wanting to ask a question, and been ignored to the point he walked out with out making the purchase he was ready to make.
I don’t like overbearing staff. But «Hi! Let me know if I can help you with anything» is not a lot to ask, and goes along way towards making the customer want to buy from you.
For a specific example of utterly bungled customer service:
A year or two ago, i bought a small glass beside water carafe with a small cup that sat in the top as a lid. I keep my mouthwash in it, and love love love it. Recently i broke it.
So I want into Lekker my partner asked the staff about it, and the person there wasn’t sure what item we were talking about, but offered to speak to the owner and have someone get back to us. So i gave him a business card with a sketch of the item on the back.
That was almost 3 weeks ago, and i never heard back from anyone.
I emailed them on Monday with a photo i took of the item using a (hard to find) contact email on their website. I have not heard a peep back. (And he message did not bounce back.)
Contrast this with Hudson around the corner — We bought another carafe from them, and after having it for a week or two, noticed a crack in the cap/​cup. We took it back, and the replaced it, no questions, no hassle.
According to Lekker’s own website, Lekker is Dutch for «alluring, enticing and tempting.» This store’s customer service is anything but.
UPDATE: The evening I posted this, I got a note from one of the co-​owners of Lekker addressing each part, and admitting «We’re a small business that sometimes makes big mistakes. We only ask that we be given the opportunity to remedy them.» So my 1-​star stands because it shouldn’t take a bad Unilocal review to get a reply, but credit for finally getting back to me and addressing the criticism.

I quadruple the comments on the lousy customer service.
I tried to purchase a sofa in person at a local, neighborhood home furnishing store. I received false information from Lekker, purchased the sofa and it would not fit in our elevator. We never received the sofa and the store refused to cooperate.
From the start I received nothing but poor customer service from the employees at the store. They felt self-​important and acted as if they are doing US a favor by being in business.
Stay away at all costs. There are stores in the world that actually know how to treat their customers and neighbors.

Ordering from Lekker Home was, without a doubt, the WORST customer service experience I have ever had.
While perusing Food Network Magazine’s Holiday issue, I spied the golden porcelain chicken and thought that it would be a wonderful gift for my mom. And it would have been had she actually received it.
I ordered the item online on December 14^th. The website said that the item will take 6 to 8 weeks for delivery. Fine. Whatever.
Well, I waited patiently for EIGHT weeks and decided to call the store to find the whereabouts of the chicken. I was told that there had been a delay but I should receive my purchase in two weeks.
Two weeks passed, no chicken.
I called the store and spoke with a very rude and condescending man who informed me that I’m not the only one waiting for the chicken (was that supposed to be some sort of consolation?) and that after it arrives stateside it must go through customs and blah, blah, blah. He also informed me that it was «on the water» and should be delivered in TWO WEEKS.
Two weeks passed, still no chicken.
So I call the store again and speak with a woman. She informs me that the golden porcelain chicken is «on the water» and should be here in (wait for it…) TWO WEEKS!!!
What, are they sending this thing over the Atlantic in a dinghy?!
Consequently, I chose to cancel the order at that time.
ALSO, Lekker Home charged my account $ 99 on the very day that I ordered the item. This, if I am correct, is not standard business practice. Usually the customer is charged only once the item is en route.
AND the co-​founder Curt Carpenter replied to a complaint that I sent by saying that he apologizes if I «felt» as though no resolution had been offered (it wasn’t a feeling, no resolution had been offered at all) and that I will receive a 10% discount on FUTURE purchases. How completely infuriating!
Firstly, who in their right mind would make a future purchase after all this?! Secondly, don’t apologize for my feelings, apologize for the ineptitude of your staff and Lekker Home’s shady business practices.

Oh, Lekker, how I love thee. Yeah, the stuff is to die for, and makes me almost want to marry the wrong man so I can register there.
Seriously, they need to make Barbie dolls out of Natalie, the owner: gorgeous, classy, gracious, has a cool accent, has great taste and is a successful businesswoman (she’d probably have a damn kickin’ Dream House too).
Over the span of months, I bought a number of items to become my everyday dishes. A piece here, a couple of pieces there. For me, it was an expense. I’m sure she has clients who come in and drop thousands at a time. But Natalie would always greet me with a sincere «so good to see you!» and chat with me for a few minutes – even if I don’t buy anything, she always thanks me for stopping in.
She even counseled me NOT to get pieces to complete the set – like the gravy boat or creamer. I also fell in love with a pretty mod Royal Doulton set of pasta bowls. Those, too, I collected over time. When I came in to buy several, she had to special order them from the Netherlands and said I’d get a call when the new shipment was in.
I didn’t hear from Lekker for almost five months, and yeah, I thought I had been forgotten. Silly me for losing faith: the call DID come eventually – things got snagged in Customs, apparently; and when you order from small European factories, sometimes it takes time for them to make the stuff in the first place.
Anyhow, because it had taken so long, the exchange rate had really skewed the Euro higher than the dollar, and Natalie was going to have to reprice the bowls I had ordered at a higher rate. But not mine: she sold them to me at the lower, original price even if she had to take a loss.
That’s class. That’s good service. That’s what you need to know about Lekker. That’s why I keep going back for myself and to get really cool gifts that never fail to thrill.

Interesting products. Lousy – I mean rude and obnoxious – customer service. I will never shop here again. You’d be better off not shopping here either.
I would concur with Laura M. except for different reasons. Here’s what happened to me:
I purchased several flatware place settings from Lekker, but at the time could only afford a few sets. About a year later I received an offer for 10% off web purchases, so I took advantage of it to purchase the remaining place settings. The only problem is that the web site does not show the finish, so I received flatware with the wrong finish. There was no way for me to know this while ordering it.
As a favor to the store, I offered to bring the items directly to the store, so they wouldn’t have to pay for shipping. All went well, until I came in to return it. Instead of allowing me to return the incorrect items and replace them with the correct ones, they wanted me to do a complete return, forsaking the discount.
This really irritated me because this was not something I had done intentionally and then suddenly changed my mind. When the owner brought up my account, there was a long list of items I had ordered from the store – for myself, as wedding gifts, etc. – so I was not a one-​off customer.
Things escalated to the point that the owner got extremely huffy and refused to budge even after I asked her who the customer was. She told me that I could return the items for store credit (over $ 300) only. When I refused on the grounds that she would be holding my money for a mistake that her company made, she eventually relented, but in a most rude manner.
A friend of mine was with me and observed the whole transaction. Her feeling was that the customer is always right and that you should never be rude to a customer – especially a longstanding one and especially not in front of other customers.
I have found a much better company that carries similar product lines in New Hampshire called Addo Novo. Their prices are lower, and they don’t charge tax or shipping. They were a pleasure to work with and bent over backwards to accommodate me.

Interesting to browse for ideas and maybe accent pieces for a room in your home. I like the blomus stainless steel products. Google blomus to see their products extensively.
Some nice small items, not interested in modern furniture, theirs was plain etc…
This store has a modern/​minimalist style which I like sometimes as I like other styles (vintage, colorful) more.

is it possible for flatware to be sexy? come to lekker and check out their forks, knives, and spoons and try JUST TRY not to get turned on! I think I had naughty dreams about the spoons alone for two weeks. you really just have to see for yourself.
and considering the style, weight and material of their flatware the price is very reasonable. salespeople were very un-​pretentious for the south end, friendly and answered all of my questions.
WEDDING REGISTRY? take note!
when Becki W. and I have our wedding this will be the first place I get registered. oh, you wish I was joking…

my rating is somewhere between 3 and 4 stars for lekker. i LOVE it, at least most things in there, but i can’t afford it! thankfully, this weekend they are having a HUGE sale (30−50% off) which means i was able to splurge — i bought 4 heath ceramics plates for only $ 55! (normally they are $ 30ish EACH). definitely keep your eye out for sales at this place, because it’s well worth stopping in!
this is a great place to stop in to buy a housewarming gift for someone, especially if they appreciate a sort of modern aesthetic. they have dwell brand table linens, placemats made of maps of europe, nice candles, all sorts of kitchen gadgetry… you get the picture. my favorite item in the store is the reusable glass water bottle that sort of looks like a plastic water bottle but isn’t.

This store is AWESOME. Lots of unique, modern furniture and accessories. I saw a wall installed wine rack in a magazine, looked at the caption and found out that it’s sold at a boston store – that’s how I found the place. I ended up buying the wine rack for myself, and another for a friend of mine. (I uploaded the pictures). Their furniture is a little pricey, but not bad especially if you consider that what you’re getting there is totally unique. Make your home stand out from all the crate&barrell and potterbarn clad homes out there!
I highly recommend.

I’m not sure how it’s possible I haven’t written a review of this place yet.
I always love browsing it, even though most of it it way too clean lined and modern for me.
I’m not sure if this is quirky or just plain dorky, but my favorite things they sell are the teeny tiny spoons for me to use with my salt and pepper cellars.