Lazybones

HORRIBLE, HORRIBLE CUSTOMER SERVICE.
I never write Unilocal reviews, but I felt this was necessary.
I bought a semester-​long subscription with Lazybones at the beginning of the year, and now I wish I hadn’t. This week marks the 6^th time in a row that they have failed to pick up my laundry on time — and I even called the main office this week to make sure that they would be there to pick it up! Guess what, they failed again.
The customer service is rude and takes extremely long to respond. I just found out that they charged me for getting laundry done «twice in one week» even though it was THEIR fault for missing my delivery the week before — twice! — even though I had called and they promised to come get it.
I am appalled at how terrible the service is and will not be continuing with Lazybones EVER again. I’ll find a new laundry service before I waste my time dealing with them.

Lazybones, eh? This is a name that suggests you’re too lazy to wash your own clothes. Or they’re lazy and slow at doing it for you. Either way, not good.

This is the third year I’ve been with Lazybones and today I’ve experience the rudest customer service I’ve ever had in my life.
I’ve moved recently and happily continued my service with Lazybones. However, after the first week of pickup the driver missed my laundry pickup date. I called to confirm there was an address change and the customer service representative I spoke to assured me of the address change and rescheduled a pickup.
After three times, my laundry still was not picked up… Fast forward to today, I called Lazybones again to ask what the matter is. The customer service representative I spoke to, Erin Higgins, was the rudest, unhelpful representative I have ever dealt with.
She explained that the driver had given me a call and rang my doorbell which I proceeded to tell her I never received a phone call nor hear the buzzer. She proceeded to be unhelpful and told me she is only reading what is on the system. I told her I’ve never received the call and was home all day and never heard the buzzer. I questioned if she was insinuating that I am not aware of what’s on my phone. She responded, «If that’s the way you want to take it, yeah.» Already upset at the way I was being treated, I demanded to speak to a manager. Erin then told me there are none available in the building. I then requested for someone to call me back by the end of the day and she told me I am scheduled for pick up today from 1:30 — 3:30.
By 3:15, my laundry still was not picked up, nor did anyone give me a call back. I called Lazybones yet again, and lo and behold it was Erin again still just as rude. Again, I asked for the manager and she told me that she forwarded the message onto the manager and the manger will get back to me when she’s available and that she has left for the day. Still unable to fix my problem, I demanded for another person I can speak to. Only then, FINALLY, after arguing with her for so long, the manager who supposedly left for the day is put on the phone. Erin then ended the conversation with, «Our manager will be speaking to you soon. Maybe you’ll be as rude to her as you were to me.» Unbelievable!
Ignoring her rudeness, I hoped that finally, maybe the manager could be of help. NOT AT ALL. The manager I spoke to I believe is named Ashley, was just as rude. As I explained to her the situation she curtly responded, «Ma’me, I already know the situation, you don’t need to explain.» She figured out the my address in the system has not been changed… even though I spoke to a representative who confirmed my address change. I tried explaining to her that I called and confirmed previously and was told that everything was in order. how is it my fault that Lazybone’s system was not updated? Finally so much rudeness, she changed my address and rescheduled a pickup for tomorrow… which I will wait to see if my laundry is successfully picked up…
Again, I’ve been with you guys for my 3^rd year now, and it was always a pleasure, especially when dealing with the customer service team. I am honestly appalled at the service I received and even after reaching the manager, the situation was escalated and so rudely handled. This problem should have been handled swiftly and be done with. My previous experience with you customer service team has always been pleasant so it saddens me that you new team members could be so rude and condescending. I really hope this problem gets remediated quickly so that future customers and existing customers will not have to go through the same experience.
Bottom line is– if you wish you to have your laundry done, better hope you don’t face the unlucky chance of having to call Lazybones. Their once friendly customer service has turned rude and incompetent.

At first I was hesitant to use Lazybones because I thought having my laundry picked up and delivered seemed extravagant. But I found out otherwise. The service is a total time and money saver. I literally shove my laundry in their bag, leave it for the driver and it comes back folded and ready to wear. Gives me more time to go out to eat.

I’m a grad student and live in the South End. My husband, who lives out of state while I’m going to school, got me a $ 40 gift card online thinking it would be a sweet way to help me out while I’m in my stressful program. I went online to schedule a pickup and all they have is one 2-​hour time slot one day a week! I don’t have laundry in my building, do you think I have a doorman to leave laundry with in the middle of the day? I’m a busy full-​time student, these hours are terrible and inconvenient, what’s the point? I asked for a refund on the gift card but they wouldn’t do it.
Laundry service: nice in concept, not so practical in actuality if you’re not a college student in a dorm

Review for storage service:
Lazybones, I want to love you, I really do but this is the third time things have been messed up.
First the good stuff: There customer service reps are AWESOME. They are very helpful if you need to schedule a pickup/​delivery outside & when there have been problems they work very hard to right them.
However I have stored with them twice & there have been issues with both of my deliveries and one of my pick-​ups.
The first delivery they left an item off the truck, I got a call from them to reschedule for the next day, not the worst thing ever, clearly I went back.
Second time I got a call early on the morning of my delivery requesting to pick up my stuff then (5 or so hours ahead of my slot). I don’t mind the request, if you are in the area, okay I understand that. However, what I did NOT appreciate was their pushiness when I said I wasn’t available. I was asked if I had a roommate that would be there or if I could be home any earlier. FYI — I was on my way to a job interview & planned on having a couple hours after I got home to finish packing… Ultimately I moved up my pick-​up time by two hours.
Today, I should have received my belongings between 10am — 1pm. Around 2pm I called the customer service line asking where the crew was. I was put on hold and then informed the Boston area manager could not be reached, but they would call back when he was. I was called back and told that due to a glitch in the system my delivery didn’t make it onto the schedule for today. They wanted to reschedule the delivery for tomorrow. No dice, I work the rest of the week. Once again, the representative was wonderful working with me to set up a 6pm delivery… at 6 I received a call from the delivery team that they were still an hour away… So I’ve spent ALL day waiting on my belonging to arrive. For all of this, my account was credited 15% which was offered immediately.
So for your kindness and effort to make it right, I want to love you, but 3 out of 4 interactions with a mistake is just too much for me.
tl;dr — great system, nice people, too many mistakes.

I started using them about two months ago. I have two small kids, and it just takes forever to wash and fold their clothes. My wife and I both work, and even though we have a w/​d in our apartment, we were finding we were just running out of time to do everything. So I signed up, initially pre-​purchasing 100 lbs of laundry service. We find we go through about 20 to 30 lbs per week. I just re-​upped with their largest bundle, 450 lbs. Laundry comes back in 24 hours, nicely folded. My only (minor) complaints are that they don’t pick up every day, and their website can be a bit clunky. Otherwise, it does what it advertises and it’s a great timesaver for us.

I’ll be brief here (as I know college students have better things to do).
Having used laundry services in NYC this really does not compare.
Clothes come back slightly cleaner then when they left akin to the clean I’d by a freshmen just learning to use a laundry machine. With no other local option for laundry, however, what choices do I have?
It’s also not too uncommon to find a burn mark or little bits of dirt pressed into whites when they return.
Then finally there is my biggest gripe with them. Socks. Not only do they barely get cleaned but almost always they go missing. Somehow they manage only to lose expensive dress socks or wool socks, whatever entered your basket with the highest monetary value. It will never return to you. In fact some times other peoples’ socks find their way into mine.
Oh insurance you say like the write on their website? Good luck ever getting a hold of them. I’ve tried. It’s part of their trick.
All in all avoid if possible. If not you just have to deal with the losses.

I am not a college student, but rather a woman «of a certain age,» which in terms of laundry means I hate spending my precious off-​work time in a laundromat. I don’t own a car, city dweller that I am, so going to a laundromat requires a taxi. Thus, the concept of Lazybones appealed to me from the get go; the reality: I AM IN LOVE.
I’ve heard that there are those who are not 100% satisfied with this service. If they receive the service that I get — and it would be reasonable to assume they do – all I can think of is that they have little real world experience by which to judge superior laundry service. (Maybe, since this is a service aimed at those in college, Lazybones is competing with Mom, and Mom always wins — if my ex husband is any judge of how the universe works.)
Here is how the process works: I fill the provided Lazybones laundry bag with my dirty clothes. When the bag is filled, or I am out of clean underwear (whichever comes first), I go online and arrange for my laundry to be picked up. I leave the bag in the foyer of my condo building and the driver picks it up and delivers it back the next day. I have never in my life (and I am OLD) experienced laundry so perfectly folded. I have not experienced a wrinkle yet, and this includes my better quality «cold wash — hang to dry» items. I totally love that I can specify items that need to be handled in a specific way and that the care is provided.
On one occasion I did not realize an iPod had been left in a pocket. When the clothing was returned the iPod and headset were neatly presented on the top of the clean laundry (and still in perfect working order, obviously not laundered.) (And it would not have been their fault if they had put it though a wash.)
I have never had an item of clothing go missing. One time I opened my apartment door to find three dresses on hangers hung from the door frame. I had not realized my hang dry items were not returned the previous day (LAZY being a term I relate to very easily) and the driver had brought them, AND CLIMBED FOUR FLIGHTS OF STAIRS to make sure they were delivered safely. On any planet that is considered outstanding customer care.
I know they have had website issues in the past, and perhaps they still do (I don’t know since I am «all set» and don’t have to deal with the website these days except to schedule pick up.) I know they do not provide service everywhere, and I thank the laundry gods every week that I live within the Lazybones service area. Maybe Lazybones should ask all new potential customers to call the office to set up service and make sure they service a neighborhood (as at least one previous reviewer says she found out they did not only after signing up.) I do know that when I have called the office I have always had my questions and concerns addressed immediately. So, maybe if the website seems not-​quite-​right give them a call instead. My experience is that they will work with you.
In my life I have worked as an evaluator for business customer service, and I have a long work life of my own. I have also raised two kids and done enough laundry over the years to reach to the moon and back. In my opinion Lazybones Laundry service is as good as it gets. Five stars.

My college pays for this laundry service which comes out of our tuition. At first I had no complaints with the service. I had no missing clothing, it was convenient, and they came back folded and fresh smelling. Every so often things would come back wrinkled because of the fabric and how everything is tightly folded and bounded into the brown packaging. I would just whip out the iron and ironing board and viola! But then 4 – 5 months in was when things started going downhill.
We usually drop off and pick up our laundry in the common room. Not really at a specific time. We usually got our laundry the next day but then we started getting our laundry 2 days later. I didn’t even know that their policy was «next day delivery» until I looked at their website… anyway.
Never in my whole experience of doing laundry myself have I gotten rips and tears. I am usually a very understanding person. When I called about the first damaged shirt which was worth $ 50 from Zara, I was told by the manager that I could not get a check to replace the shirt but instead he would offer the same money’s worth in services. Reluctantly I agreed, and I asked for $ 50 worth of dry cleaning. Then he to decided that he couldn’t offer me $ 50 worth of dry cleaning but $ 25 or 50lbs free. I’d rather do my own laundry at home so I settled for the $ 25 worth of dry cleaning.
With the dry cleaning credit, I send a sweater in a plastic bad with «dry clean» written on it with the rest of my laundry. Sadly it comes back wet and extremely wrinkled in it’s own separate package. I call to get an explanation and apparently it was washed and «air dried»… the girl tells me this story about how they don’t want to charge people for dry cleaning if they don’t ask for it. I try to make it clear that I asked for it and I had dry cleaning credit. And she acts as if everything is fine and says «Ok, I’ll make sure to put it in the system». Was this information overlooked not put in the system before?!
And for some reason, dry cleaning takes FOREVER to get back to you, as in 7 or more days!
So, school is about to end and I had sent a cardigan to be dry cleaned the week before, at that point it, it had been 11 days so I give them a call cause we have to move out of our dorms and I won’t be there to pick it up. They schedule to have it dropped off at my friend’s apartment from 2 – 3. They come at 7. I felt so bad that she had to wait 4 hours at her apartment for my dry cleaning.
Around the same time, I started loosing some of my clothing (socks, towel, t-​shirt) along with getting other people’s laundry. I emailed them about it and I all I was told was «I have informed the manager». That was pretty much all that was done about that. They didn’t even ask me to send back the clothing that wasn’t mine, so I donated them. Sorry if one of you are missing 2 male polos. Actually, I take that back, it’s not even my fault.
I recently sent a jacket that came back with missing button and I was told to send it back so it could be evaluated. I sent it back with the rest of my laundry in a separate bag with a post it note inside that said «missing button on left shoulder». I come back to my apartment yesterday to find it IN THE SAME CONDITION but in the package, folded and cleaned. Thanks but no thanks. I was told that it would be mended and at least expected an email or phone call.
The service is unreliable but I’m more upset with the damaged clothing. I pay good money for my clothes and it’s clear that they don’t pay attention to detail. Unfortunately, this company clearly has a lot to work on and continuing the service is not worth the frustration I have experienced.

I continue to be pleasantly surprised by Lazybones. I have been using Lazybones for a while and recently my girlfriend asked me if they had a non-​scented, hypoallergenic detergent. I was afraid I was going to have to start washing my own sheets but a sure enough I was able to email Lazybones and have my laundry done with a non-​scented detergent. Turns out they are very accepting of special requests and have a field on the website for them.
They also sent me a coupon for 10 lb free so my girlfriend could try the service.
Sure I would rather the price be a bit cheaper, but considering the time it frees up, well worth it.

I feel like I need to write a review and redeem Lazybones from it’s thus far terrible rating.
My amazing abode in Back Bay has one drawback — no laundry facilities. The nearest laundromat seemed way too expensive, especially since I’d have to do all the heavy lifting (read: sorting and folding) and for the same price I could get a service like Lazybones.
They pick it up, it comes back clean. They comply with my special requests, which range from «no fabric softener on towels, please» to the odd items that I tag as «please don’t put this in the dryer.» It helps to be specific with these special items… i.e. putting it in a Shaw’s bag with a big note inside with said instructions, but I figure I can help LB out since they are after all doing my laundry.
The arrival windows for Back Bay haven’t been super accurate for me. Back before I signed the waiver to have unattended pick up and drop off, I did get a little frustrated that they showed up outside of the window. But it wasn’t the end of the world, and my clothes still arrived on time the following day.
They lost my sweater once, but I called them and they found it. And got it back to me in record time. It’s bound to happen once in a while (no one’s system is that perfect) but everyone was super nice and helpful in getting it back to me, and communicating regular updates during the search (I’m not kidding).
In all, I’m a big fan.

I’ve never been more pleased with the way my stuff was carefully stored and redelivered. Ian is VERY helpful and made sure I was satisfied with the job done. CUUUTE too ;)
DEFINITELY recommend this service to anyone trying to get there stuff out of the apt for the summer! thanks again!!! :D

Like another said, if it were possible to rate with no stars, I would.
I bought my beloved, overworked boyfriend a laundry package as a creative Valentine’s Day gift. He scheduled pick-​ups online, and even called and emailed to confirm his appointments. Lazybones never showed up. Not once. No apologies, no explanations. He started putting his cell phone number in the «special instructions» section and requested that someone call him if there were an issue or they were running late– still, no one showed up.
He emailed Bryan Furlong, head of the Boston operation– no response.
I emailed Mr. Furlong 3 times before getting a reply. He offered me ten pounds of laundry for our troubles. And that’s it.
I opted for a refund. I was told it would post to my bank account within three or four business days.
Here I am, over a month later, no refund and no further replies from Mr. Furlong regarding my refund.
Lazybones’ ratings on here are lukewarm, and I would highly recommend using extreme caution when entering into a relationship with this company. They are shady and unreliable at best.

I am an advocate for being efficient. I hate things that will take up time, if i really don’t want to do it. Pretty much what I am saying, is that I am lazy.
My friend at Syracuse told me about Lazybones so i opted to try it out with the free 10 pounds last year. When I got my laundry back i automatically signed up for a package. For the past year and a half I have left my laundry on my front porch in the awesome lazybones bag, and the next day it would come back PERFECTLY folded and smelling AWESOME.
I have gone on to convince my friends to join up, and they to are on the Lazybones train. If only they were in NYC next year, that would be pure bliss.
In conclusion, Lazybones is what makes the world go round, and is a must for any college kid who does not want to do their own laundry (and the price is not to bad either!)
Lets face it, you cant do it as well as Lazybones can anyways.

I’ve always hated doing my laundry– it always took a big chunk of time on a weekend and dropping it off was always an experience. I never knew when something was going to be missing, shrunk, ruined or
when my laundry was going to be ready. I hated it.
I eventually found Lazybones and I seriously love them. Setting up my account was easy– they immediately scheduled me for a pick up, I handed over my laundry in a trash bag and they returned it tightly wrapped in brown paper with an awesome and colorful laundry bag. (If I ever move out of the area I’m keeping the bag!). I’m always impressed when they scan my laundry bag when they pick up and drop off my laundry. So high tech!
I love how my clothes smell and how they are folded. I’m always nervous to turn over my «delicates» but I’ve gotten over it and Lazybones returns everything, even the smallest item, perfectly folded.
Their old website was not the best– the new one is much better. Instead of having to call them to move or cancel a pick up, I can just do it online. This came particularly handy recently when I was out of the state for two months and had to postpone many pickups. Their new website is a big improvement– I can now add more pounds to my account, keep track of how many pounds I have left, schedule a pick up on a different day, give the driver instructions on where to leave your laundry if I’m not home, etc.
Most importantly, they have been able to keep up with my craziness and high maintenance self (LB, please dry this separately-​its brand new; please dry this inside out; please DO NOT dry this item at all; please dry this in high heat– new and I want to shrink it; please get this spot off my white shirt). They’ve been able to always wash and dry everything exactly as asked, and they have never lost or shrunk anything (once I accidently threw a sweater that was dry clean only, they caught it and returned it dry cleaned!)
I did try their dry cleaning once and although the clothes were great, their prices were higher than my local dry cleaner. I haven’t tried them again since then because having my dry cleaning delivered the next day just isn’t that much of a priority. I’d rather wait the extra days and pay less. I also wish they would list their dry cleaning prices on their website.

Lazybones is a great service! I’ve used laundry companies before but their service is a cut above.
The door to door service is awesome! I’ve only used drop-​off services in the past which weren’t any cheaper and were far less convenient. My laundry comes back folded like a pro, and they even used the eco-​friendly detergent I requested. They will wash anything too… no washable fabric object too large. Those huge comforters and blankets you can’t fit in a regular washer: no problem for Lazy Bones.
If you haven’t tried outsourcing your laundry I’d recommend Lazybones any day. I got started with the free trial and haven’t looked back. Great time saver and they do a much better job at it than I would with zero stress.

Best quality I’ve found. I bounced around from drop off wash/​fold services to other pick up and delivery laundry services, but Lazybones takes the cake.
Pros: My clothes still smell fresh a week later. And they’re so nicely folded.
Cons: The price is a little higher, but I think it’s worth the extra few cents a pound.

I recently signed up for their laundry service and I am delighted to say that I have been more than satisfied with them thus far.
Lazybones just recently started servicing residential buildings in Boston. They originally started as a door-​to-​door laundry and storage service for students in Boston, Madison, WI, Syracuse, NY, Boulder, CO and Wilmington, DE.
When I was in college, I subscribed to a laundry service that I was not very pleased with. My clothes smelled funny and I could tell they mixed my clothing with other people’s loads. So ever since this bad experience, I vowed not to entrust my clothes to anyone, even though doing laundry is not my favorite chore.
But Lazybones just changed my mind. Not only do my clothes smell good and clean, they come back to me neatly folded. The online scheduling system is very intuitive and efficient. I get my clothes back within 24 hours.
If you live in the Boston area, you might want to check out their services. After all, those hours you spend doing and folding laundry could be spent doing something more fun and worthwhile.

I really wanted to be impressed with Lazybones. Really. I love the idea of someone taking my laundry away and magically returning it to me folded and clean and beautiful. But the with Lazybones, the idea was better than the realities.
Pros:
–Pickup and delivery was on-​time
–Landry came back folded neater than I’d ever thought possible — even button-​down dress shirts came back pressed and non-​wrinkled
–They weren’t phased when I asked them to only use non-​scented, hypoallergenic detergent and no fabric softener.
Cons:
–Took a week to schedule a pick-​up. Their website was down for a week, and I had to leave 3 messages to get a human to call me back.
–They used scented products *anyway*, after I left a note pinned to the laundry and had the operator put a note in my file. I’m allergic to whatever detergent or softener they did use, so I’ll have to wash everything again myself. I could call and complain and ask them to re-​do it, but is it really worth another week of my time to get a human on the phone?
All in all, If you’re patient, persistent, and not picky about detergent, Lazybones might be a good bet. I might use their services again, if it was finals and I was super busy, or if I was recovering from a surgery or something… I do still appreciate that laundry services exist. But if I can walk down my basement stairs and pay $ 2.50 to do my own wash, I’m probably not going to pay to have someone else do my laundry — especially if I’m going to be allergic to whatever soap they’d use. Not for me.