Hertz Rent A Car

I had a problem with this location and then with the Hertz Co. While it took time and effort to resolve it I could not have without the help of this location, specifically Mr. Jaeger.

My experience here was overwhelmingly bad, but they salvaged an extra star at the end.
I booked my reservation through Expedia; I called 2 days before to (a) confirm the reservation, (b) check on after hours drop-​offs and © triple-​check that I had everything I needed to rent the car. The woman on the phone rushed through talking to me but I crossed my fingers I was all set.
I showed up to pick up my car and the problems began.
(1) The woman at the front desk was on the phone; I told her she could take her time, but she insisted on «helping» me while also talking to on the phone, resulting in her being distracted most of the time.
(2) She said I needed to pay for the car with a credit card with the name matching my license. Okay, but my only credit card is in my husband’s name. I have 2 debit cards in my name, but they wouldn’t accept it. This would have been awesome to know when I called and asked if I need anything specific other than a license.
(3) She told me that she was going to have to cancel my reservation because I didn’t have a credit card in my name. She was incredibly nonchalant about it. Long story short, I was able to open up a credit card in my name the same day with my bank — but seriously?
(4) I told her I had bought insurance for the car via my Expedia reservation. She said she didn’t see anything about that and I would have to buy Hertz insurance or risk that any scratches, dings, etc. to the car would be charged to my card. So, I paid $ 120 more for insurance.
(5) I asked about after-​hours drop-​off and was told it was really difficult to do. Apparently if there are no parking spots in the Hertz garage after hours, you have to find your own space to park (e.g., pay to park at a public garage) and then return it the next morning. Then WHY didn’t anyone mention that on the phone when I called? I ended up leaving my event early just so I could get the car back before 5pm.
(5) I finally got on the road and I called Expedia. They said the woman had clearly been dishonest with me (or was just incompetent) as my reservation via Expedia notes that insurance was provided. The guy from Expedia said they’ve gotten several complaints about this Hertz location before, especially about troubles w/​after-​hours returns.
(6) The one MINOR thing that gives this location an extra star? When I dropped off my car, I complained about the insurance and after-​hours drop-​offs and the guy at the desk gave me a $ 50 refund. Still not enough, but he was friendly and seemed to feel bad about how the experience went.
Do NOT use this Hertz if you want a seamless experience.

This location is very small and very hard to find, the staff are nice enough, but if you have the misfortune to leave an item in the rental car… kiss it off. There is only one number to call and that happens to the one they don’t answer! The reason for two stars instead of one: great price on a 4 door Honda Civic less than $ 120 for a Wednesday to Wednesday rental.
:

This is the worst Hertz rental location I’ve ever been to. Despite my reservations, I’m still sitting here waiting for my car. 40 minutes and still waiting.

I showed up on a Saturday morning with a reservation for a one-​day rental. I stepped right up to the counter, where I was asked for my credit card and driver’s license. Fine so far. Then the counter man told me that my car would be ready «in 15 minutes.» Looking around, I saw lots and lots of other patrons who were enduring their 15 minutes without fame.
OK, it was Labor Day weekend, and one might think it natural for the agency to be slammed. What was not natural is that the personnel, who were working at a snail’s pace, had done nothing to prepare for the ramp up in business. When I finally did get my car (after something like an hour), the manager shook her head at me and said «It’s going to be like this all day.» Poor manager, but couldn’t she have gotten cars prepped in advance of the big rush?
My counter guy was incompetent. I told him that I wanted to return the car past 4PM, which is the hour at which the agency closes. (My reservation had me returning the car at 10PM.) He claimed that this was impossible. After I insisted a bit, he said that he’d discuss my case with the manager. I spoke to the manager ahead of him; she replied «of course» when I made my request, explaining that there’s a key drop box in the garage behind the counter.
The counter people were doing a banner job selling prepaid gas to the customers in the room, most of whom seemed to be visitors from Europe and Japan. All these customers were being scammed — who is ever going to manage to return a car with its gas tank nearly empty?
When my car was finally ready, the counter guy decided to skip the step where I sign the contract electronically (in 14 places). He was busy and hassled and didn’t want to go through the motions. He just printed the contract and handed it to me; I never signed anything!
Here were my instructions for getting my car: «Take the elevator to the 8^th floor of the garage and push the panic button on the remote repeatedly until some car responds. When a car responds, that’s your car.» There was no stall number, nothing like that. Friends, the 8^th floor was huge, and there were cinder block walls everywhere. I needed to do a lot of button pushing before getting a car to respond.
Dealing with this vest pocket city center agency was an interesting experience, but it’s not one that I’m eager to repeat. First of all, I’m not the most patient person, in general. Secondly, in this situation, I reserved my car in order to get to a specific place at a specific time. The long wait for a car was highly unwelcome. Next time around, I’ll reserve a car at BOS and take the Silver Line out to the airport.

Beware after-​hours returns!!! The Hertz website specifies that this location offers after hours returns, but that should come with a big asterisk.
The first time I rented from here, I confirmed with the employee at the desk that I would be able to drop off my car after hours. She very pleasantly tells me yes, that it’s easy to drop off after hours. Fast forward three days, and I arrive to find the Hertz garage entrance almost entirely full with cars. I’m able to squeeze in eventually, but I doubt that anyone dropping off after me would be able to fit. Then I discover that the after-​hours return instructions on the rental paper jacket they gave me contradict the instructions on the big sign above the key return box. Eventually I decide to throw in the keys and paper jacket, and hope for the best.
The next time I picked up a car from this location I explained how I’d found the garage to be almost full when I dropped off-​after hours. The employee at the desk seemed unsurprised, and told me that this happens a lot. She suggested I pull my car up onto the ramp next to the Hertz return area if it happened again (this would have been helpful information the first time I asked about after-​hours pickup). The end of the weekend comes, and I return with my car, ready to pull up on the ramp if necessary. Only this time the Hertz entrance gates are closed, with no way in. Livid, I park overnight in a nearby garage and come back in the morning to complete the rental return. When I complain, the employee at the desk tells me that after-​hours return is only available until 10pm, which is when they close the gates for the night (this, too, would have been helpful information to give me in advance).
A glutton for punishment, I rent here for a third time. I race back to Boston at the end of the weekend, ready to arrive well in advance of the 10pm gate closing time. I pull up at 9:40pm, and SHOCKER, the gates are already closed. When I complain the next morning, this time they tell me that if the gates are ever closed, I can always use the non-​Hertz parking garage entrance on the other side of the building, then drive up to the Dollar Rental parking area on the 4^th floor to leave my car and use the key-​drop there (apparently the same employees staff both locations so they can retrieve Hertz keys from the Dollar box). Again, a little late for this useful information. As much as I’d like to find out what happens when the Dollar Rental parking area is full, I don’t think I’ll be renting from this location again.

This is the slowest Hertz location I’ve ever been to. They have employees at the desk who aren’t properly trained, so they are very slow. It took more than 25 minutes to pick up a car when we didn’t even wait in line. It would have taken longer if we have insisted on actually getting the discount we were promised because we were getting a lower grade car than reserved. The car we had reserved wasn’t even ready in time.
Next time I need a car in boston I will be looking at alternatives. This location is awful, and reflects badly on hertz as a whole.

If I could rate this establishment zero stars I absolutely would. AVOID AT ALL COSTS!!!
Staff was incredibly rude and unhelpful, including the manager, whom I highly doubt was actually who she said she was. Our rented vehicle was obviously defective, but the hertz staff refused to be at fault or take accountability for the malfunction. When we were finally given a new car, the hertz associate intentionally withheld the fact that the car was actually a compact car and not the mid-​size we initially were driving and paying for. We were told if we wanted the midsize car we would have to wait for him to locate a car, and when we asked him to quantify the waiting time, he rudely told us he had no idea and that we should just sit and wait. At this point we insisted on speaking with the manager who was very rude, unprofessional, and indifferent to accommodate our situation. Once we had finally reached a sort of resolution with the manager, she sent us to the back of the line to wait for direction, meanwhile a majority of the staff was on their lunch break. Do not do business at this specific Hertz. I recommend driving the extra ten minutes to one of the two alternate locations within 5 miles of this location.

We were at hertz park plaza right on time at 9:00 and they told us that our car would be there shortly. After 20 minutes of waiting we went back up and asked if our car was ready and then they told us 45 minutes. By then we knew that we would be late for our appointment. After 45 minutes they said that we still had six cars ahead of us. Finally we got our car but that was at 11:15. If I could give zero stars then I would.

I had a very bad experience here. I had a reservation and when I got there they said that it would take 20 min to get the car. It took almost an hour. The most frustrating thing about being made to wait, was the lack of urgency of the people that worked there. With that many people waiting I would have been nice to see the employees scrambling to get everyone taken care of. However the employees moved at a snail’s pace even though there were many disgruntled people standing around.

We parked our own car in a garage attached to Hertz and realized our battery had died and needed a jump after a long weekend of not using it. The kind people at Hertz had no reason to help, but when I asked for a jump they didn’t even hesitate and ran upstairs to help us. Specifically, an employee named Cecil and he was amazingly kind and helpful. Wonderful service, to people who weren’t even customers! Thank you Hertz at Park Plaza and Cecil!

I’ve rented from this Hertz locations numerous times over the last 5 or 6 years with no incident to date, and no real drive to leave a review either until this past weekend.
Me and some friends were going skiing for the long holiday weekend, and decided to rent from Hertz specifically so that we could get a «Ski Equipped Vehicle» as advertised on the website. When I arrived Thursday afternoon to pick up the vehicle I was informed that Hertz has not offered «Ski Equipped Vehicles» for many years now, and that the corporate website is outdated in that regard.
I do not remember the girl’s name who helped me, but I recall that I dealt with her in the past, and she even remembered me from past rentals. Because of the mix up with the ski rack, her and the manager on duty did whatever magic they could to give me a Mercedes SUV for what I considered to be a VERY FAIR discounted rate.
Seeing as the Hertz website very clearly states that «all add-​on options are subject to availability,» they did not have to go out of their way in providing a larger vehicle at minimal cost as they did. I will continue using this location as my primary Hertz choice given the vehicle selection, affordability (avoiding airport fees), and the excellent customer service I’ve always received.

This location is not worthy of being part of Hertz. People who helped at counter were helpful, but those in the back were not. The exterior of car was dirty when I picked it up. Also, the child seat I’d ordered (and they confirmed inside) was not in car. Tried to get attention of a worker in the bay, but one was in his cell phone, and the other was going about his business with a 100 yard stare.
Went back to counter to inquire and agent called someone. A few minutes later they showed up with child safety seat and inquired where I wanted it. I told him behind drivers seat. So he opens the door and drops it in. As all child seats install differently, I would have expected him to take the 45 seconds to hook it up.
Car was fine on city streets, but as soon as we hit the Interstate, I heard a loud cyclical humming sounds from the tire. I suspect a bad bearing or tire. Additionally, a indicator in the dash kept informing me the car needed an oil change.
So if you WANT poor service and poorly maintained vehicles, go here. Otherwise, I’d recommend the car rental company that tries harder.

This location does not even earn the 1 star rating.
I stayed at the Sheraton Boston Hotel on 12÷12−12÷14÷14 and was excited to hear that there a Hertz Rental Car location on site. Hertz is a really good company in my past experience, but NOT THIS LOCATION.
I got a rental car on 12÷13÷14 at 8:15am and returned the rental car in front of the hotel the same night around 8:30pm and the valet guy told us to just leave it there. We thought it was an easy process. But few days later, I saw Hertz charge my credit card additional $ 100.00 so I gave them a call and they keep transferring my call back and forth. Very unprofessional. I asked to speak with the manager and they told me to call the Park Plaza Hertz location and they told me they had to do some kind of inspection for the car because they found cigarette buds in the car and that the smoke smell is very obvious. I NEVER smoke in my life and I have no idea why there cigarette buds in the car. It could be the valet guy or hotel employee who smoke in the car since Hertz wasn’t open until the next morning. There was no cigarette buds or smoke smell when I returned the car. It really upsets me how Hertz accused me of smoking and charge me $ 100.00 when we didn’t smoke in the car!!! Bad customer service and wouldn’t try to help at all.
** BEWARE ~ Do not get a rental car here! **

We reserved a car with a child seat, but the counter staff totally forgot. Wasted 20 min cos they couldn’t find one, until we insisted on going to their store with them to help look.
Not what you’d expect when you book from Hertz.

So up front I’ll say my situation might not be typical in that we had a reservation made on our behalf by our car insurance carrier for a rental replacement; so when we walked in the door, some of the work was already done for us.
That said, we were waiting only about a minute before someone saw us even though there were two other large groups being waited on. We explained we had an insurance rental and were told this required the manager. The manager came out almost immediately and took care of us right away.
He asked what kind of car we drove and, since we were in the market for a new car (our car having been totaled) asked us what model we might like to test-​drive as a rental and gave us a few choices.
He was friendly, courteous, efficient and helpful and we were in and out of there in under a half hour, probably closer to 20 minutes.
But your mileage (literally!) may vary — if you walk in off the street without a reservation you might have a very different experience — I don’t know. All I can say is we were treated well and are inclined to rent here again (though I sincerely hope we never need to for the reason we did this time).

My only complaint is that they don’t have special service for Gold members.

Wie beschreibt man diese Hertz Station am besten und kürzesten … klein, alt, unmotiviertes Team.
Als ich im September 2011 das erste Mal dort war habe ich noch gedacht es wäre ein schlechter Tag. Aber heute (5. April 2014) ein sehr ähnliches Bild?
Hier wird nur der Dienst nach Vorschrift verrichtet.
Vereinbart wurde mit der Hertz Station in New York, dass wir das Auto am gleichen Tag gegen 19 Uhr in Boston abgeben. Ab 18 Uhr ist in der Bostoner Hertz Station niemand mehr; obwohl uns zugesichert wurde in New York es wäre jemand da und würde auf uns warten.
Als wir das Auto am nächste. Tag direkt morgens nach Öffnung vorbei gebracht haben wurde noch nicht mal gefragt ob wir mit dem Auto zufrieden waren oder ob wir etwas zu beanstanden haben.
Die Konversation war binnen einer Minute gelaufen. Zitat der Konversation: Keys? — Here we go. — Milage? — Here’s a photo of the milage. — Fuel? — We fueled it up as we told. — Dann stand die Dame auf und verschwand. Ein Kollege wünschte uns dann noch einen schönen Tag.
Ohne Worte so etwas.

I was misinformed (sort of) about being able to return the car to Logan instead of the Hilton for no extra charge. I specifically asked this over the phone and was told there wasn’t a fee. In reality the rate changes when you return to Logan (no extra fee) and I would have had to pay more because of the rate change not because of a fee. So technically there isn’t a fee as they said.
That said, the rental was easy — right in the hotel. The person working the counter was helpful and courteous. Note that the phone number for the counter is wrong and I called the hotel and got the correct number. It’s 617−267−0395
I did get my car exactly at my reservation time. Make sure you aren’t late — they will rent it out if you aren’t around.
You save a bunch of money taking the T and renting in town.

We rented a car from just to go to the Premium Outlet 45 mins out of town. It was pretty quick to sign and get the car. They pushed onto us a gas fill option that was outrageously overpriced, but we had a tight timeline to catch a flight upon our return so we took it. The nice thing is that they allowed us to return the car at Hertz near Logan at no additional cost. The car itself was ok, but we noticed there were damages on the car and had to track down an attendant to get him to write up a waiver for us to acknowledge these damages before you take the car. MAKE SURE YOU DO THIS AND INSPECT THE CAR. At Logan, they said good thing we had that form or they would have charged us.
TIP — Look for internet codes to greatly reduce your cost as much as 40% a day.

Le sigh.
I am so disappointed with this Hertz location. I am a Gold member and the customer service here is beyond horrible. No one is prepared to assist you and when you ask questions, they are not listening. They want to get things done quickly… it seems as if you are bothering them when you are the customer! Go to another Hertz location. This place is horrible! In the words of Taylor Swift… We are never ever ever ever getting back together!