Hanscom Federal Credit Union

I Just bought my motorcycle and Hanscom funded my loan. Its only been a month into the loan and I hate their service. They conned me into opening a checking account by specifically guaranteeing that doing that will lower my APR and after I did open then backed out saying that you opened the account through a dealer and its motorcycle loan. She was so rude that she took 30 min to tell me this and then she started pushing that she have to go and she can transfer me to a call center which can read me the scripts handed out to them.
Transferring of money from external account to saving/​checking is so much pain in the ass. Its 2015 and their service is still in 1970’s where you have to mail every request since online requests are seemingly forbidden.
The only good part is they offered lowest APR among banks I talked to. But they are worst to deal with. Till date (almost 2 months into loan), I still haven’t received the welcome package to set up online account. I had to call in myself to see when is my amount due and how can I set up payment and then they told me to write a letter to request my account number which they then sent in mail in 10 days through which I was able to set up online access.
This bank needs to update their process to today’s process and they need to honor their commitments and promises instead of ditching.
I would not suggest anyone to deal with them unless they live right across the street from them.

I’ve been a member of Hanscom Federal Credit Union for over 5 years (Virginia) and I absolutely love this credit union. I actually closed all of my other accounts. (bank of america and so on) I recommend this credit union to all of my co-​worker and friends all of the time. The branch manager is absolutely awesome!!!

Gave me an excellent rate of 1.75% on an older used truck for my business. Were very friendly and opening the loan was extremely easy. I am thinking about switching my accounts to this bank after my positive experience at Hanscom!

Staff was always nice to me. A bit of a hassle to have to sign in to gain access but not that big a deal for me

Applied for a HELOC at Hanscom Federal Credit Union. They first didn’t understand my deed so I had to hold their hand and call all of the land records depts in my area so they can explain to the loan officer how deeds are done in the digital age in NY. This took about a week. I thought, good, should be smooth from now.
Now came the appraisal. Coincidentally, I just had an appraisal done 1 month ago, A FULL APPRAISAL — not the drive-​by one they do, by Wells Fargo for a refinancing I was doing of my main mortgage. Since I am in NY, HFCU low-​balled my appraisal by 100K from the Wells Fargo appraisal. The reason for the low-​ball was «HFCU is more conservative than Wells Fargo». I tried to dispute but they said that there were foreclosures in my area. I asked for proof — they couldn’t find ANY EXAMPLE. They said the appraiser wrote on the report that the area has decreasing foreclosures so IT MUST BE TRUE. No proof from the appraiser either and no comment why they wrote that. Alright, I saw I was going nowhere.
So after the appraisal fiasco couldn’t be resolved Hanscom Federal Credit Union said I can pay $ 500 for my own appraisal and they would consider it. Keyword: «CONSIDER IT», not accept it. You learn to read between the lines really well when dealing with this place. So I decided — hell no!
The kicker was — I now get an e-​mail from my loan officer saying that given my original Wells Fargo appraisal (the one that gave a fair appraised value and one I told them when I originally applied for the loan) I never qualified for the HELOC rate I was applying for because the LTV wasn’t what they wanted! Really, after 3 weeks of processing my application and them looking at appraisals from Wells Fargo we find out now that I never qualified for the HELOC I was applying??? Just speechless!

Hanscom Fed. Credit Union is amazing (loc. 495 Summer St Boston) ! What is more amazing is the personalized service you get when you become a member. I have been with Hanscom for 4 years now; when I walk in each of the personal bankers, knows my name. Wired transfers, disputes anything that has ever come up they have resolved with great speed and efficiency. I also fully appreciate their industry knowledge, which helps make decisions easier.
Every time I go in I am reminded of how special they make me feel not only as a customer but as a person.
Chieko, Patti (branch mgr.), Eric, Joanne… thank you for being so amazing– you make banking a different experience.
Challenge I made to them: I am going to try to get 100 new customers; with their level of service, I don’ think it should be that difficult :-)
I Love you all your are awesome.
ps no teller transaction fee in most instances, I even received refunds for charges I got… keep your receipts! lol

When my car crapped out on me, I needed an auto loan for a «new» used car ASAP, and Hanscom saved the day.
I called on a Friday and spoke with Patty, who pulled up my credit report and within 3 minutes had pre-​approved me for the loan amount I needed. I found a car the next day, called Patty first thing on Monday, sent her the appropriate documents, and she had the loan ready for me by Tuesday. One of the good things about this location is that it opens at 7:30 am, so I was able to grab the loan check before work. The downside is that they are only open until 3:30 pm, so after-​work visits are not an option.
Anyway, Patty made the loan process VERY easy and painless, especially considering that I didn’t really know what I was doing because I’m a first-​time auto loan taker-​outer. Hanscom also offers great interest rates, better than any bank that I researched.
If you live in Boston and need an auto loan, GO TO HANSCOM. And ask for Patty.