Expressions of Boston

Hate coming here the store clerks never greet me when I walk in and never show interest in helping me out. Great kick store but employees aren’t the best when it comes to customer service.

Manager was a jerk and the shoes were mediocre. Store was loud and the workers were rude

Its over 100 °F in downtown Boston but if you have a bottle of water don’t even bother coming in. There are no signs on the door but the moment you walk in you will be asked to leave the store and toss the water bottle on the trash can on the sidewalk?! To look at shoes, for real?! No water allowed in the store?! Again we are talking about a closed bottle of WATER!
When the person was questioned we were just yelled at «This is not a cafeteria!».
Walked out and went shopping for sneakers where-​else.

Had an incredibly bad experience at this Expressions location on Thursday 6÷18÷15. Absolutely the worst customer service displayed by the «manager» and «security guard».
I stopped in closer to closing time then I had realized to check on an item for my boyfriend. I was about to make a quick call to confirm the purchase, time was about 7:55. Now I understand the frustration of trying to get customers out of the store at closing time, however I have never been told to straight up get out 5 minutes before and had already been browsing in the store for a little while. Multiple employees asked me if I knew what I was getting, since I did not and wanted to make a call I was told I had to leave? The security guard told me I needed to leave, I asked him what time do you close? He said 8, and I replied «so I got 5 minutes». At that point he told me he «didn’t like my attitude» and that I had to leave now.
Out of frustration I left and then decided to ask for the manager. Manager had absolutely no customer service experience and told me same thing; that since I did not know at that very second the item I wanted I could not make a purchase. When I explained the unprofessional way the «security guard» spoke to me, he said «yeah well you can’t give the security guard attitude». Lol wait what?
I work close by so I’ve come to this store many times before. Employees are young and unprofessional. Most of the time they are chatting with each other/​yelling across the store. When you go to make your purchase they barely acknowledge your presence and don’t even look you in the eye. This annoyed me before but after my last experience I can’t support this business any longer.
Peace out forever Expressions, never spending my money here again!

Horrible, terrible service. The most unprofessional Expressions I have ever been to. Did a return and everything went smooth until manager stepped out of register. I decided to look around for sneakers for myself after the transaction and heard the manager say something to me as I walked away… When I asked him to repeat himself he said «I’m not selling you anything,» in confusion I asked him to repeat himself one more time and he said it again. When he saw the look of confusion on my face he wrongly accused me of «coming in with a friend the day before and acting up»… I have not been to this specific store over 3+ years. Will never step foot in there ever again. What a horrible example of a manager and store. Loosing business continuously.

Went to get Jordan Retro 3 Wolf Grey/​Metallic Silver/​Black/​White. They’re great and I’m happy I bought them. I loved the shoes and the clothes at the store in general. The reason this place gets one star? Horrible customer service. The employees are, in one word: ghetto. They have conversations with each other by shouting across the store (~30 — 50 feet apart) even though none of them are actually doing anything. The manager yelled at them a lot the whole time, and it was pretty easy to tell that he was a hardass. The guy I asked about the shoes said he’d get them and then the manager asked him to do something and he forgot about me. So I ended up standing around for a while. The manager asked if anybody wanted to make a sale after I asked him if I could get the shoes (I gave up on the first guy), and the original guy who helped me said, «OH THAT’S MINE» and runs back to get the shoes. Then another guy ended up ringing me up anyway. Their credit card system was weird and they had to swipe my card multiple times (even though that’s never happened elsewhere). The guy who rung me up did not acknowledge me the entire time he rung me up because he was talking to a girl (I assume one of his coworkers) who was talking to him about 20 feet behind me. Whatever they were talking about it was hilarious because they were laughing nonstop while I waited. I know the style of the store is urban, but there’s no need for the employees to be so horrifically unprofessional and RATCHET. Yes, ratchet.

I love the style of clothing and accessories that Expressions sells but their employees are beyond useless. I had to exchange an item. I literally stood at the counter for 10 minutes and neither of the associates acknowledged me or even try to help me. I had to speak up for help. Service was slow. It seems they hire people who have limited education and don’t care about business.

I will never shop at this place ever. Anytime I try to call there they never answer the phone and when they do they always have an attitude.

So this store is pretty much like all the rest. URBAN!!! The clothes are big, the sneakers are flashy and the ambiance is neighborhood basketball court. My niece and nephews love this store for their everyday gear, however I feel if you are not working out everyday or are not in athletic gear at least 60% of your time, then this isn’t the store for you. You shouldn’t expect to treated like your shopping at Barney’s. Most of the clientele are still in high school and thats also the stores fan base. I shop for my kids and teenaged niece and nephews here. The sneakers are totally in style with kids today. The clothes are suited to their taste as well.
I needed a pair of Tim’s for my 6 year old and like every shoe store downtown didn’t have my sons size. However, the young lady was very helpful in showing me some other sneakers. They had to be particular due to my sons dress code at school. She was very nice even though I had to send her to the back 3 times. $ 70 sneakers for a 6 year old is pricey but if its all they got and its going to feel like –5 the next day, you get them.

Absolutely horrible business. Bought a pair of shoes. Tried them at the store, tried them at home. There was a TINY bit of dirt at the edges of the shoe from the floor and the manager refused to return them, claiming they had been «worn outside». They hadn’t. For all I know the dirt was from the store floor.
The shoes clearly had not been worn. Any reputable store would have taken them back. I would definitely not give this place your money. Go to Macy’s or order online where there is a normal return policy.

Store employee claiming to be manager threatened to steal my identity. Here’s what happened:
We tried to return something that was not marked as on-​sale pursuant to the terms of the return policy. The item was not marked as «on-​sale» on the receipt or via a display, or on the price tag.
Even though it was just one day later, the *exact* same model shoe was marked as $ 20 less in the store, so we tried to just get the difference between what we paid the day before and the on-​sale price, given they were not going to accept a return.
When we noted that the price on the shoe was $ 20 less, she ripped off the tag and said «Not anymore». Then she said we were threatening her, even though she was doing 99.9% of the talking. Actually, she was yelling at us, not talking. Then she said we should think about what we are doing because she has our credit card information and my driver’s license number.
We already called the credit card company, and will be contacting the appropriate authorities. Our credit card company is starting an identity fraud examination, as this retailer very likely has employees willing to steal customer credit card and identity information.
I would recommend never going to this store.

Can’t complain the store is always clean and the displays always look good. I usually go in here before going into footlocker because they usually have better deals for the most part. The kids shoes that they have are really cute and not out of control as far as prices. When I’m looking to do something different I go to Expression and have yet to be disappointed.

They bill themselves as a shoe and urban clothing store with the hottest picks from all the hip manufacturers. To my eyes, it looks like a men’s Nike shoe store with some other items thrown in on the side. Still, that ain’t bad! Their Nike selection is pretty fresh — definitely better than the neighborhood Footlocker or Champs. Unfortunately, the current Nike boat-​shoe style looks outrageous on me so I haven’t been able to buy anything. I wish they had better variety of Adidas, Asics, Pumas, or anything else really, in there.
Intriguingly, in a plexi-​glass display case, they have a $ 1000+ shoe, with price tag. Completely unclear why. Are they trying to show off? I’m positive if I asked to try it on, they’d throw me outta the store.

Expressions is actually a great store if your into Air Jordans and AIr Forces because they have a ton to choose from there. I really like to go in this store because
1.) They always have a fresh pair of sneakers there thats right for me
2.) Buisness does well there
3.) Always clean no mess
Downsides about Expressions in Boston is…
1.) No website, which is really retarded not to have one, since I live in Norwood it would have been great to been able to purchase sneakers from there instead of going all the way to Boston. That is why there is now one in Dedham
2.) Phone conversations with them are kind of rude, they don’t really help me out if I am looking for a certain pair of sneakers, which is a down side.
Expressions has alot to offer I recommend going there to check out some fresh kicks.

whenever I’m in Downtown crossing I try to make a stop in here. It’s been around for a while now so I’m kind of surprised that people haven’t seemed to notice it until recently (at least on Unilocal).
I’ve never bought anything but like to go and look at what they have. They have some hot nikes, most of the good ones are mens but sometimes they have some nice womens ones. They also sell asics, reeboks etc. They have lots of clothes too but I never end up looking at those– I am not positive but I think they are all mens.
I THINK they have another store in JP (at least that is what one of my friends told me a couple years ago) and maybe a couple others. Wish they had some more womens things/​smaller sizes (especially would love to see more women’s dunks)

Let’s see, shoes, urban wear, and Downtown Crossing. Can this be the beginning of a breath of fresh air in the staleness, and general crumbling in the Downtown Shopping area.
I’ve gotten word that it IS a chain, a bit of a Massachusetts local chain. They have a few stores out westward (Springfield and the ilken), and this is the first in Boston.
There is a LOT of shoes here. Nike/​Reebok/​Adidas/​Converse/​Small selection of Asics, a token area of Vans… so you have pretty decent selection, although they aren’t very exclusive, or the latest styles that say, Bodega or Laced keep for their money making. But if you want your size, then they’ll have it.
There’s also the requisite clothing area. I’ll admit it, I have absolutely no interest in «urban street wear», meaning more towards, how do I put this, uh, not so much hipster hip-​hop wear or what Karmaloop shills as so much as wearing jeans around your knees and really really really big t-​shirts and sweatshirts. It’s there, if you want it, but I’ll have to take a pass. Worthy of disgust; They have some Ed Hardy clothing. Ugh.
If they have a sale ever, I might check it out, otherwise I’ll stick to Bodega for shoe fetishization.

No-​one ever reviewed this place? Oh well — let me then. It’s a shoe and urban clothing store conspicuously jammed between Macy*s and Eddie Bauer outlet. Could it be any more out of place? While oldies are shopping for cut-​price yellow cashmere sweaters this place is home to the young Nike and Adidas addicts searching for the limited edition fix.
It’s kind of like what would happen if a Footlocker shop was taken over by the guys at Technical or Karmaloop, but somehow not as good. They may well be a chain — it’s all very confusing as I can’t find anything about them on the web. STEALTH SHOESHOP!
I didn’t find what I was after, but I thought I’d update you all on this place and it’s good semi-​exclusive range of sneaker-​addict shoes — many presented in perspex glass boxes.