Downtown Dental Studio 24

I cannot say enough great things about Dr. Kasia and her entire team at Downtown Dental! They work hard to make sure I am pleased with my care, and they always call to check in on me after a long procedure. I finally look forward to going to the dentist!

I was referred to Downtown Dental when my prior dentist closed his practice and have been thankful for that referral ever since. My dental needs have been significant over my years under their care and have included crowns, implants, and some creative dentistry along with plenty of TLC to make it all bearable. Fortunately the professionals at Downtown Dental have been up to the challenges that I posed and came through with flying colors. I have found my experience with everyone at Downtown to be exactly what I needed from a Dental office — from insurance to administrative to clinical. I don’t think I could ask for more from a dental office.

Very professional and inviting environment. plus excellent dental results!

Dr. Szary and her staff were fantastic! As someone who hates the dentist, this was a pleasant experience. The office itself was very clean and everyone was extremely friendly! I have never had such a thorough exam done at the dentist either. I am getting married so was looking to get invisalign and whitening and the team worked with me to find the most cost effective way to get everything I wanted.

In short, my experience with them indicates incompetence, outright fraud, or both, which almost cost me thousands of dollars in unnecessary fillings on 15 of my teeth. I do not exaggerate. I cannot stress this enough. Stay away, or you might spend thousands of dollars on countless fillings that you don’t need at all.
I’m admittedly writing this over 3 years since the incident, but it was so ridiculous that I feel a moral obligation to make others aware. As it is, I wish I had posted this review a while ago when I meant to, but I kept putting it off, as I wanted to take lots of time to write a fair review that was completely clear on what happened.
I went to Downtown Dental Studio after not having been to a dentist in 5 years. Upon arrival, I told them it had been 3 years (as I thought at the time) and they proceeded to examine my mouth and take X-​Rays. Dr. Szary, (or possibly the hygienist, I’m not completely sure) came in to go over the results. She explained I had cavities scattered throughout my mouth on 28 surfaces across 15 teeth, and she showed me how to find the ones between teeth (on the proximal surfaces for those who know the terminology) in the X-​Rays. I was told fillings for all of these would be $ 3442.
Naturally, I was stunned, and wanted a second opinion. I shortly thereafter went to a dentist who is a family friend (read, trusted) and she was clear that I had NO cavities. She said MAYBE I had a single one brewing in one wisdom tooth, but that was it.
At this point, I was furious, and wanted to write a scathing review here on Unilocal.However, I also wanted to make sure I didn’t somehow misunderstand what Downtown Dental was saying. I called them back and asked to verify the diagnosis and that work was needed. The hygienist I spoke with said she definitely sees 4 cavities on the X-​Rays that were «into the dentin» and those, at the very least, absolutely needed fillings immediately. I brought up the second opinion I got. She was surprised to hear that, and still said she thought I needed fillings. I will say that she was very nice, and sounded sincere in her diagnosis.
Several months later, I found a different local dentist, who was recommended by a friend, and he also examined my mouth and found no cavities. I should add that both this dentist and my family friend looked at the very same X-​Rays that were taken by Downtown Dental, and they both said there were no cavities apparent from the X-​Rays. I pointed out the «cavities» that were shown to me at Downtown Dental on the X-​Rays, and my family-​friend dentist said those are artifacts of the photo — not actually cavities.
If the second and third opinions weren’t enough, it has now been over 3 years, and I have developed only two cavities since then: one of which was the one that was «brewing». I hadn’t gotten a cleaning/​checkup in at least 1.5 years, so that probably didn’t help. None of the other «cavities» found by Downtown Dental have caused me any pain or trouble of any kind, so I think it is safe to say they didn’t exist.
In summary, if I had trusted Downtown Dental, I would currently have fillings in 15 of my teeth (or, at the very least, 13 teeth) that I don’t need, and would have spent thousands of dollars to do so. Again, I do not wish to slander anyone, so I am not making anything up or exaggerating. I still have my records from the incident which I just checked, so I am not going off of faulty memory regarding the numbers.

I’ve been a patient for over 2 years. The staff is always friendly and professional. If I have any issues with the bill they are usually pretty good about dropping charges if I’m not happy.
Can’t give 5 stars since I don’t recall the last time i actually saw Dr. Szary. I thankfully have not had many issues while a patient here but at my last office the dentist always came in to check on things at the end of the visit.

My first experience was wonderful. Everyone was very kind and explained everything they were doing. Not to mention, my teeth looked and felt great by the time I was done. Highly recommend.

Me and my husband have changed dentist. Your staff is nice but you guys overcharge and feel like we’re getting ripped off. You charge for fluoride which is included in our plan and try to charge for services not needed. I feel that it’s not a doctors office but a place just trying to make a buck. I hope you take this feedback into consideration in how you run your business

I moved to Boston recently, and my experience at Downtown Dental has been outstanding. I was in a car accident as a child, which required me to need crowns on three teeth. As I grew up, the teeth no longer fit my smile. Dr. Szary helped convince me the potential of my smile by replacing the crowns, and the results were unbelievable. I am so incredibly grateful for her work. Also, Christine was absolutely fantastic, helping me navigate the entire process, from payment to how long each appointment would take. I would 100% recommend Downtown Dental 24.

The entire staff has been so helpful & nice! I am getting the best dental care I’ve ever had! I’ve been on a time crunch because of leaving the country & they have been so accommodating! Dr Szary is wonderful.

Stay away from Downtown Dental Studio.
I had two visits at Downtown Dental Studio and each time I left extremely frustrated. Based on other reviews I have read, they are clearly trying to push unnecessary procedures and giving bad dental advice to their patients. I would describe this practice as dishonest, unethical and a complete waste of your time and money.
So many things went wrong, I will try to keep this short so you will read on but this is just the tip of the iceberg:
In my brief time here, I experienced extremely poor customer service and long wait times. They actually had to split my cleaning into two appointments because the doctor wasn’t available to see me after my cleaning. When I came back, they indicated that I needed Invisalign, a gum graft, 4 existing fillings re-​done and 3 cavities filled.
I will say, I get cleanings every 6 months and haven’t had a cavity or any issues in years. My last cavity was 5 or more years ago. Even though I take good care of my teeth I thought, okay, it’s been a while I could have a cavity. But, after hearing their other ridiculous diagnoses, I will 100% be getting a second opinion before I do anything.
I had braces for 4 years when I was younger and I didn’t wear my retainer right after so I do have a little bit of an overbite. The doctor and hygienist made me feel like my mouth was going to deteriorate if I didn’t get braces again or Invisalign to fix my bite. They indicated that because of this overbite I have 3 cavities in my back teeth and 3 fillings that «look like» they have cavities underneath them so we should re-​do those too. Additionally, my bite is causing my gums to pull back on two teeth so I need to have a gum graft done immediately.
I have never even heard of a gum graft before the doctor came in explained the procedure in 5 seconds and let me know I could make an appointment at the front desk if I «understand it» or I could set a time for a consultation if I have questions…
Feeling stressed, I went to the receptionist to see what the costs would be on everything. Except she lost my insurance info so she couldn’t check. I gave her the info again and she wrote it down and said she would check the next day and email me everything. It’s been a week and I haven’t heard back.
I am hoping this will help others reconsider before setting an appointment at Downtown Dental Studio.

Downtown dental 24, will prove to be the best dental care you’ve ever had. There will be no regrets, kasia is extremely concerned with our comfort, health and our overall care. Jackie, is solid on her end she’s up with latest news, overly concerned with my comfort, i actually fall asleep while she cleans.
This office will prove, speak for itself give it try. Truly no regrets
Dan Mahoney

I’ve been seeing Kasia for over 7 years. I am terrified of dentists and this is the only office where I feel at ease. DDS is no longer the most convenient location for me, but I won’t switch.

I never knew going to a dentist could be like this. A truly great experience from start to finish. It starts when you walk in to a beautifully designed, modern and welcoming space, which feels more like entering a spa then going to a dentist’s office. What stands out even more is the experience of being worked on by the dentist and hygienists. Everyone on staff is kind, caring, positive and helpful. They understand that coming to the dentist can be stressful and scary, and they do everything they can to mitigate that. There’s no unpleasantness, no guilt, and they are so gentle and careful that I can’t imagine trusting my dental care to anyone else. Highly recommend.

I had gone to Downtown Dental Studio from 2012 to 2014, after which I moved out-​of-​state and unfortunately lost access to a wonderful facility with a caring staff. Over that time, I had X-​Rays, cleanings, and cavity fillings. Dr. Kasia Szary and Dr. Jackie had mainly serviced me, although other staff members had done quality work on my teeth in the past. They were always approachable, informative, and great at putting me at ease for dental work — which can be a little jarring for the mind.
The staff had also been great at making me better work towards better oral hygiene. They are very thorough with the state of your oral hygiene and have been the best team of dentists I have ever had. It is a shame that I am no longer in Boston, but I definitely recommend them to anyone looking for a new dental office. Billing/​processing insurance claims are done at ease with the staff as they handle the latter — another step of the ways to not worry about.
For Financial District-​based workers, the office location is very convenient, so I would also recommend them for people looking to get both great quality and ease of logistics in making it to the dental office.

I had two crown procedures done here. The crowns themselves were not shaped properly and need to be completely redone by my new dentist. Disappointing, because I was mostly satisfied as a patient there at the time. Wouldn’t recommend for nervous patients.

Best DDS in the business. Kasia is kind and caring and has completely earned my trust. Not many like her or her staff, especially Jackie!

I tried this dentist when I first moved to Boston in 2011. They were nice and the office was clean and my first visit was good. Over the next two years my visits got more and more ridiculous, every time I had an appointment they came up with some expensive procedure I needed, grafting on my gums, and even invisalign (I had braces and still have straight teeth?). Even routine issues like cavities would end up being twice the price because I needed some special «antibacterial» type of filling.
Bottom line — the dentist herself was good but I felt like I was being lied to and overcharged.

Dr. Kasia Szary was great. Her office was beautiful and in a very convenient location. She seemed very knowledgeable and was very easy to talk to. All of the staff was very professional and friendly, but I would just be wary of their recommendations for fililngs/​refilings. I haven’t had a cavity in over 10 years and have seen a dentist every 6 months since then and none of the dentists have recommended refilling of old cavities, mainly because every time you have to refill a cavity, you are shaving off a little more of the original tooth in order to refill the cavity. So, I was a little worried when the hygienist and dentist recommended for me to fix 3 different fillings preemptively. Enjoyed my visit, but would probably try another dentist next time.

Wow — this office finally just saw my review from April and emailed me asking me to reconsider it… twice. The office manager’s excuse is that she’s a Unilocaler to. Really?
Forget the direct calls and emails to their office I made 5 months ago, the ones that they disregarded. Now they want to address the issues. But their form of addressing the issues is to lay blame on everyone else but themselves. They’ve even attempted to rewrite history by changing the quote of the gum graphs they gave me from around $ 10K to under $ 1000. I have the handwritten notes their receptionist created as she explained the costs to me here in my records, something they apparently failed to keep a copy of.
Anyway, the emails this morning are now bordering on harassment as the office manager is insisting on having the last word. Unprofessional to say the least.
Stay far away from this dental practice!