C&G Service

Got a flat tire and wanted to put the spare on. Guy told me to leave and change the flat on the street during rush hour because of liability issues. (What’s the liability if I got hit by a car?) Back in the day, service stations would have offered to put the spare on for free just because you live in the neighborhood and buy gas there. I’ll never buy gas there again even though I live one block away… not to mention their gas is 20 cents over normal prices, but I (did) like supporting local business.

Found this installer through Tire Rack. Drop shipped 4x winter tires, 4x summer tires + tire pressure monitor sensors for my Mercedes S550 4-​matic. Latter to be installed on new rims. Turns out they didn’t have the equipment to install the 19″ summer tires, so subbed the work out to a shop down the street.
Winter tires were fine, nice job, no problem.
Came to put the summer tires on this past weekend. Not only not balanced right, but came to find there was a tire pressure monitor sensor missing from one of the wheels. So every time I drive my car, a warning light keeps flashing.
Called C&G, had to keep calling back at times that were convenient for them (!) while they enquired from the sub etc — too much trouble to actually call me I guess. Anyway, no dice. Basically, my problem, not theirs, nothing they could /​would do «yep, I checked with the owner, he says the same» — I should call Tire Rack.
So — they are a listed installer with Tire Rack, but don’t actually have the equipment to install the tires they say they can («yeah, we called them a bunch of times, they should change that») — that’s the only reason they got the business, other than the Unilocal review. Tire Rack drop-​ship. They sub out. Sub or they lose /​don’t install a key piece ($ 68 + shipping, plus reinstalling). They aren’t willing to fix. Let’s not even start with the mis-​balancing.
Oh, as one other review says «Don’t let the location or not so new building fool you.» — pretty scruffy place — but I don’t really care about that, they are fixing my car, not cooking my dinner.
Update — just got a call back from Tire Rack, who have been doing everything to resolve the issue. Apparently they were really, really uncooperative with Tire Rack too — and have just been removed from their installer list.
Second update — fixing their little mess, at another installer Tire Rack directed me to, cost me $ 160 — rebalancing and installing the sensor. The sensor was provided free by Tire Rack.

Russ (owner of the shop) is extremely courteous and so are his employees. Don’t let the location or not so new building fool you. Russ and most of the guys who work for him are seasoned race card drivers (don’t let some of the young faces fool you) and if they can maintain cars abused in competition, your car is a piece of cake to them.

Called from a shop in NYC. We had a driver stuck with a commercial vehicle. I was just calling numbers out of Unilocal randomly. The nice guy I sat with on the phone gave me turn by turn directions until he made sure that I found a commercial repair shop. I can’t say anything about their automotive skills, but I can say their customer service is top notch!

These guys are great! My car broke down and these guys were there to save the day! I explained what I expereienced and heard before the car broke down and they were able to figure out what happened, order the parts, and replace them the SAME DAY for a great price. THANK YOU C&G!

i was shopping for some new tires on
(GREAT prices btw) and saw these guys as a «recommended installer». i work nearby so i decided to give ‘em a shot since i was tight on time and wanted to get the new tires put on while i was at work.
i called and spoke to john who told me to just get the tires shipped directly there and they’d put em on the same day they showed up. really polite and professional.
scott called me 2 days later to let me know the tires arrived and told me to bring it on by and they’d fit me in. i dropped my car off and he gave me a ride back to the office which i thought was pretty swell. couple hours later he calls and says we’re ready to roll. i get a ride over to my car, drop $ 100 for 4 tires mounted and balanced, and i’m on my merry way.
the kicker is that i told scott he could put 1 or 2 of my old tires in the back seat since they wouldn’t all fit in the trunk and i didn’t have time to clean it out, but he didn’t want my seats to get dirty, so he moved all the stuff in my trunk to the backseat so the tires would fit. whatta guy!

These guys were nice and *tried* to do a good job, but they failed. My husband ordered tires off the internet and the online retailer has a relationship with C&G. Great, just down the street, fine with us. We proceeded to go back and forth for DAYS about when they were replacing the tires. Granted, it was winter and they said their tire business was through the roof. Finally, I needed the car to get to class for a final and they hadn’t finished the tires. I told them to not do it, I’ll bring the car back. Sure enough, when I show up they’re in the middle of attaching the last tire. It was annoying because it was late and I felt too rushed to ask questions and feel confident they’d done everything they were supposed to. Turns out they hadn’t — they never balanced the car with the new tires on it! I found out when I took it to the dealer for its annual service and found out how bad a job C&G did. In fairness, I didn’t give 1 star because they might have done it better if they weren’t rushed. But they were the ones putting on the pressure — I told them I’d bring the car back.