Bella Pictures Wedding Photography

Bella shot my wedding in June 2009. When looking for a photographer I instantly fell in love with photos produced by Bella photographers. My mom and I met with a women from Bella who could not have been nicer (I wish I could remember her name!). As my wedding approached I went online and rated pictures in order for Bella to gauge my style and link me to a photographer they thought matched. The day of my wedding is when I met the photographer– I wish i had met him before that because I probably asked for a new one. Although some of my pictures were great, I certainly don’t love them. All the photos that I absolutely loved when I rated them I didn’t get to do. I felt like my photographer just did the basic family photo which I did not want. I wanted fun, quirky pictures and that is not what I have. Again, I do have some awesome pictures but not many.

Positives:
— Bella paired me up with photographer that matched our style.
— The photographer was on time and took tons of pictures (over 800).
— Clients get to keep all negatives on two CD’s.
— My wedding album came out great! Very professional and classy. They had lots of different styles to choose from.
— The price was not too high.
— Friends and family could order what they wanted for pictures online.
— When I called customer service for help with my wedding album, I was always able to get through to someone and they were very pleasant and helpful.
Negatives:
— The photographer was supposed to show up early to look around the wedding site for photo opportunities and did not. There were great little places inside the inn that would have been neat for pictures (especially where my husband was squinting in most of our outside photos).
— The sales woman I met with told me that I’d be «meeting with an album designer» and that did not happen. I had to design the album myself which was very stressful because I don’t know a thing about it.
— When it comes to choose pictures from the 800 or so, they are marked by numbers, but many of the pictures are repeats, so it got confusing.
Overall, I came away with a wedding album that I love. It only took me two years to get around to designing it all.

UPDATE: Since I posted my review of Bella in October, several things have occurred. A VP from the company contacted me to inquire about my story, and to see if anything could be done to improve the overall experience. I was cautiously impressed by the effort, still, I expected little improvement. Yet a week after the back and forth email exchange with the VP, I had a follow up voice mail message left on my home number by a Client Experience Manager. And they expedited the delivery of my album. The album arrived, and was, well, a disappointment. But I followed up with the contacts I had made at Bella, and miraculously, they were so concerned about my upset with the album that they have been working to replace images that printed poorly (many didn’t look to be highest resolution, some were too bright or too dark!). They have told me they intend to either «fix» the current album by removing bad pages and adding in improved ones, or to redo the album altogether. I will let you know how it turns out. For now, I would say that «better late than never» absolutely applies. This does not excuse the last two years of terrible service, but it does show that this company, at least as of NOW, is working to dramatically improve their customer experience and satisfaction.

Bella is AWESOME!!! I worked with Jodie Tskerses and she rocks! Prices are very affordable and their services are even better!!!

Wonderful and affordable photo-​journalism style wedding photography.
I worked with Scott Hopkins and reccommend him.