American Laser Skincare

Anyone else know anything about American laser suddenly closing their doors. for good? I might need to call help me Hank to get my $$ back.

This follow up is only about the product, not the service.
It has been about a year since I finished my treatments, and the results are mixed. I originally signed up for 2 years of treatments every 8 weeks for bikini line. When I added underarms I thought it would be the same deal, but somewhere down the line I was told my treatments were over after 10 times, not 2 years, due to the new advanced machine.
My bikini line ended up getting many more treatments than my underarms, and the results there are much better. My underarm hair has come back almost completely. What I noticed in general is that during the treatments the hair is finer, but it eventually grows back. I am having to shave my underarms almost as often as before I even started laser — $ 700 later.
My bikini line is still reduced from what it was before, but I think that will grow back eventually too. I have already noticed some regrowth.
I think I will hold off on getting any more «permanent» hair removal procedures until I know they are actually worth the very high prices.

I was contacted by a customer service rep to offer me some free additional services. I turned them down since I’d had such a bad experience previously. She did agree to refund me about ¹⁄₈^th of the total amount I paid to ALS. After a few months and multiple (mostly unreturned) phone calls, I finally got the money that I had been promised. overall doesn’t seem like the customer service has improved much, but they do claim this location is under new management, so it is worth seeing what some of the more recent reviewers say.

I started going years ago for laser hair removal and have always had great results. They have upgraded technology and moved to Newbury street during my time. The problem is that their service and staffing has become horrendous. I referred my wife who has been forced to wait up to 45 minutes, her treatments cut off, rude staff, miscommunications within the staffing resulting in trouble for her, and they burned her tattoo!!! After a lot of calling and threatening they finally agreed to pay to fix it but never sent a check. They kept trying to placate her by giving more and more microdermabrasions but they never really owned up and apologized. They also used to offer a two year guarantee after the package ran up if something was missed and now it’s gone. They do call to confirm appointments the day before but rarely will answer if you call because of lack of staff. I don’t suggest this place. It’s just not worth the hassle.

I really don’t know what everyone is talking about with the bad reviews. I got my first microderm today and it went very well. The girl that did it was very attentive and listened to my requests and answered all of my questions. The staff seemed friendly, polite and professional. I guess maybe I went during the right shift or maybe it is under new management? The only reason I gave it 4 stars is because they do try to push packages and products on you which is pretty annoying, but remember people, it IS a business after all! I’m also giving it 4 stars because I got some of the microderm crystals in my ears which is kinda uncomfortable. Next time I will bring ear plugs!

I’ve been going to this place for a long time and it never gets better. In fact, it is worse and WORSE EVERY TIME, especially now that they have a NEW MANAGER WHO is absolutely RUDE & UNPROFESSIONAL.
DO YOURSELF A FAVOR: GO SOMEWHERE ELSE! ~ Don’t waste your time, money, & patience.
The prices they have are ridiculous, they want to rip you off. You can find better prices and professionals somewhere else. I wish I did a better researching about American Laser Center before signing up with them.
PLEASE AVOID AMERICAN LASER SKINCARE.
Some of my girlfriends are having their laser done at other places and they are super happy and paying less, and they are treated with respect.
AT AMERICAN LASER SKINCARE THEY ARE OVERPRICED AND HAVE A HORRIBLE SERVICE. (At least at the Newbury location!)
I still have a lot of hair in my legs after going there for 2 years diligently. They did a sloppy job. Now they want to keep charging me to finish what was supposed to be successful and done a long time ago.
American Laser Skincare = Unprofessional. Overpriced. Unaccommodating. Useless Incompetent. Aggravating.

I signed up for full leg full brazilian and under arms. First of all if you are on newbury street it is expected for you to meet certain standard, this place does not meet any standards of any other spa on the street.
1. your treatment is not explained to you, in terms of where you should be and how much longer it will take to get to your end goal. You show up to this god forsaken place and the lay u down and laser the sh*t out of you without discussing your treatment.
2. When i initially signed up they lied to my face saying that the treatment did not hurt at all, so my expectations where off from the beginning.
3. I have been burned 3 times, and this is after they said that they had smart lasers that would let the technician know if the skin was burned.
4. The only technician that actually knew how to laser and how to successfully accomplish your personal goal was fired by them due to internal competition. This is ridiculous b/​c she was the only technician that did not burn me and actually got me results. I tried another technician after i had no choice and i got burned again. When i brought up that I got burned they offered me used lotion from one of the managers purse, disgusting.
Laser treatment does work and I would recommend you go somewhere where your money and business will be valued.

they are aweful! they take your money and dont care if you get the treatment! i had an appointment which took me a month to get and when i got there there was someone else who took my 9am appointment! they are aweful aweful aweful! dont do business with these people! it is a scammmmmmmmmmmmmmm!

this place is a scam they steal your money! no results and 1 word… court! ii

I attended a «PRETTY CITY» event here, which included a free goody bag, free consultation and free treatment of my choice. The staff was very courteous to me (unlike the other Unilocalers’ experiences below).
LEAH did my Brazilian Bikini LASER HAIR REMOVAL, and was a total pro, putting my naked self at ease by chatting up a storm with me the whole time…*smile*. Was it painful? Of course it hurt a bit! Was it worth it? No shaving. No contest… YES!

These people are con artists!
This place is a SCAM!!! PLEASE DO NOT GO HERE!
THEY DON’T HAVE A SET LIST OF PRICES. It is actually a scam.
ZERO RESULTS.
I signed up for a package for laser hair removal for bikini and underarms when I was 19. They got me to sign up by telling me there was a buy one get one deal that would expire soon. I paid $ 1500 for the package. They really took advantage of a young naïve girl.
I originally signed up in Wellesley but the location closed and they moved me to Framingham. Since they moved me they gave me a $ 300 credit but I could only use the credit toward LARGE packages. They offer microderms but I was not allowed to use it toward something cheap.
Finally I missed my appointment and they said I could only return if I paid a $ 75 fee and since I had had about 11 treatments over 1.75 years I did not pay it because I knew I would not get results.
I moved from Framingham to Boston because it was more convenient for me but Boston was equally unfair and they whole time I was being treated they attempted to talk me into treating my legs. I would have purchased another package if I had results.
After about 11 treatments I had only seen my hair thin slightly. I am not considering using Groupon because they have really good deals. I suggest you do the same.
I wish I could give this place a –1 rating.

DO NOT GET LASER TREATMENTS DONE HERE. Every time I go they try to convince me to sign up for another treatment plan or buy some ridiculously expensive product of theirs to the point where I feel extremely uncomfortable saying no I am not interested over and over. If I hadn’t bought a package deal I would never go back but unfortunately I will be going back until I get what I paid for. The staff is pushy, unprofessional, and unpleasant to deal with. I was burned on my upper lip and was not given an apology, compensation, or any type of indication that they felt bad. It took a month for the burn on my face to heal and was very embarrassing to deal with. There are better places to get laser treatments done on Newbury where you won’t feel scammed or scared. Trust me.

Unsafe. Uneducated. Unprofessional. Scarring. Painful. These are only few adjectives that I’d use to describe the abysmal business known as American Laser Centers. After *many* treatments I noticed very little difference in hair growth and recently was permanently scarred by the laser.
Trust me – go to a more professional and effective business if you want results.
I would give this place negative stars if I could!