Jewel-Osco

I recently purchased grapes at Jewel. They were red grapes, nice, crisp and sweet. However, in the process of washing them, I noticed that a number of the grapes had what appeared to be bite marks in them. Indeed, upon closer inspection, I could actually see little teeth marks. Yikes! Me thinks they were visited by mice! No more Jewel for me!

It’s great! I have always had fresh and great service! Might I add I went a couple of days ago and when I went to order I had a man named Gee help me out he was extremely friendly and patient with me he was extremely attentive to my order and made everything specific to my liking since I had a couple of things to order I was able to order with him and continue shopping while it was ready when I came back everything was ready to go he was extremely great and friendly the other ladies there were also really really friendly!

I have been shopping at this location for the past 10 yrs and never have I once had a bad experience. The store is neatly stocked and the store is very clean. All encounters with employees have been pleasant.

It has a good selection but the staff is ok. What I noticed was that employees were either hit or miss and the managers were unfriendly.
Easy changes to make it a 4 to 5 star though.

I visited Jewel, hoping to order a birthday cake for my baby, but I ended up canceling due to a very rude employee (Bob) that works at their Bake Shop. This employee has a condescending attitude towards the customers. I have bumped into him on two prior occasions, and both times he had an unpleasant attitude. When I had a special request for my baby’s birthday cake, he refused to write them down, because I needed to speak with the cake decorator in person. He made me walk back and forth the cake decoration book just to start the ordering process. I mentioned to the manager the only time I can trek my way to Jewel is on Sunday evenings. I honestly can’t explain why he had such a poor attitude towards me, but I am discouraged from ever buying from the bake shop. They lost 6 customers. At the end, I told him I was speaking to his manager (who I later discovered it was Mr. Tony Castillo) and with a rotten response Bob stated, «I don’t care, go ahead.» I don’t think he should be working with the public. I think he brings shame to Jewel Grocery Stores. From now on, we plan to order cakes elsewhere. However, if you plan to order from them, stay away from Bob. He’s down right rude and spiteful.

Great selection of organics and craft beer! Great selection of fresh fish and sea food. The store is always clean. There are always enough lanes open to check out! Easy in, easy out. The best part is they do not have people soliciting me in the store like they do at the other competitors stores. Nothing worse than trying to leave the store and someone watching you check out just to try to stop you as you are leaving. I LOVE that there is none of that here and as long as they keep those other people out, I will always be in the store!

Today, the Pharmacy staff is much better in comparison to yesterday!

This is one of the areas best Jewel/​Osco locations around. I’ll give the bullet points:
— Deli items are always fresh and the staff is attentive to needs. From time to time, the wings may get low but that’s to be understood. Snack trays have a nice variety (though I wish they wouldn’t put muenster in cheese trays; some nights they all have muenster. That’s the exception and not the rule). Bakery people are also tremendous.
— Inventory is mostly on hand. Rain checks are given out with little or no hassle. Other locations will have you wait to «make sure» the item (s) were out of stock. My experience is that this location doesn’t believe in wasting anybody’s time (yours or theirs).
— This place is very easy to navigate. If you can’t find something, someone will happily show you where to go.
— Meats are very good (especially with them being a major chain). Solid selections and as a rule, always fresh. In the event of something not seeming right, again, they take care of the issue.
— The PEOPLE make this place. Often times, many in the front lines (check out, customer service, etc) recognize me by face. I may go here 2 – 3 times per week. I can’t recall ever having any customer service related issues with the staff. Always considerate to customers.

This is my Jewel-​Osco. I am a fan! It would be nice if they stopped rearranging things for the millionth time! By time I start to get used to where everything is they start to remodel again! Why?! People like knowing where everything is! Get a clue!

I tried to stay away from here during the huge remodeling process. So after everything was said and done, I came back. And I felt as if I needed a map to find out where they moved everything to!
Lo and behold, I looked at the cart, and it the front part, they had a list of basic items with aisle numbers on them! So it didn’t take me long to navigate. They now have a bigger selection of organics (three aisles now as opposed to their previous one half.) and their meat counter, deli, and bakery have doubled in size. (Not that they were tiny before!)
And they have four or five long self-​checkout counters! Which means we can bag our own groceries in our own bags, without having a clerk look at our bags in distaste, or ogle every item as it comes down the belt. Definite plus!