Edward Immediate Care

0 stars!!! Avoid at all costs and go somewhere else. The front desk is rude, incompetent, and uncaring. My daughter had an asthma attack in the waiting room because they were too busy deciding over which desk was open and proceeded to say «we will call you when we are ready» while my daughter is crying and unable to breathe. There was NO one else in the waiting room. Awful.

One star isn’t low enough!

On 01/​18/​2016 misdiagnosis by Edwards Hospital staff at Bolingbrook facility, Walinski Cruz, Lisa, DO and Brooks, Sarah, PA. treatment and diagnosis for my wife was SCABIES «without» testing or thorough examination! They told my wife «eww it makes me itch looking at it»! My wife, myself, and my 3 children since have gone through emotionally, mentally, physical and financially thousands of dollars. affecting and suffering personal, home, work, and school life. Also to include contacting every member of the my family’s doctors for scabies treatment and medication over the phone to be RESPONSIBLE not to infect the world from one diagnosis! For almost a month of HELL in a bubble. Insanity, fear and constant scabies eradication of my home as well as persons. On 02/​08/​2016 my wife went to a different physician Dr. Lee at DMG, and diagnosis was stress related acne, possible celiac disease (gluten allergy) drew blood to test. Dr. said no need for lab testing for scabies UNMISTAKABLY NOT SCABIES!

Awesome doctor. Awesome nurse! Dr. Lisa Walinski-​Cruz and Nurse Sandi were wonderful. I’m glad I came to this urgent care location.

I went in there cause of my back pain problem got treated quick and they fixed me up the staff was great and the Dr really helpful.

I have an 11:00 a.m. appt. It’s 11:50 a.m. Still sitting in the waiting room for a SCHEDULED APPOINTMENT.

Horrible, 3 to 4 hour wait to see doctor. I am told it’s flu season. I am sorry if its flu season get more people to work here? The truth I think is they only have 1 doctor working. There were only 4 patients here before me. So it’s not like they are busy? Just a total time waste!!! When arrived I was told 2 hour wait, after 40 minutes nurse checked and was told again it’s a 1.5 hours wait. 2 or more hours later still no doctor. Total time about 3 hours and 45 minutes. If you have that kind of time to spend when your sick I highly recommend it.

55+ yr old family member had a bicycle fall and injured/​likely fractured elbow. Arrived at 4:10, they close at 5pm. Check in person strongly discouraged from staying because there was an 1.5 hr wait. and I think they just wanted to go home. Told us to come back in the morning or go to ER. I think they didn’t want to bother because it was late in day and because the stoic injured party didn’t «look» injured even tho they had zero elbow mobility and was feeling quite a bit of pain. Edward Hospital facilities have gone downhill in my opinion.

Error

I hate to admit it, but I have had to visit this facility more than once. Of course, I am thankful I did not need the hospital ER to diagnose and treat my ailments.
I was there first thing in the morning and I was checked in, seen, x-​rayed, and discharged within an hour. And, that included a patient in respiratory distress who got bumped ahead of me. I totally get that. The other time was late morning/​early afternoon and required a little wait. It was not a long wait and I had a book with me to read. There are 2 TVs in the waiting area and one was a children’s program. I come prepared to wait.
The facility is well lit and clean. I found the staff to be polite and competent. The physician was gentle and very pleasant. No pain prescriptions were given, as one reviewer felt that was all they did, and I was totally satisfied with the care I was given. Being in the medical profession, it is easy for me to assess if they are meeting the purpose of their existence. They are and you can check wait times before you even go. Unfortunately, if you require services outside their «open» times, you will have to visit your local ER.

2 ½ hrs & they just told me I had 4 more patients in front of me & approx one hour to wait at the most more! Did she not hear me I’ve already been waiting 2 ½ hrs! First time to an urgent care & never to this one again. These days UC are a dime a dozen.

No one wants to go to urgent care on vacation, but sometimes you gotta do what you gotta do. We arrived at 8:30 AM on a thursday morning between xmas and nye. It wasnt horribly busy, but there were a couple people before me. Parking was easy, and the lobby was huge.
I signed in and expected to wait an hour before even being called, but I was called within 15 mins of filling out my paperwork.
The wait for the doctor was about 50 mins after the nurse checked my vitals. The doctor was nice, understanding, and helpful.

My last two visits to this facility are unrelated, but resulted in the same treatment: painkillers.
First, I went in with excruciating back pain. I hadn’t lifted anything heavy, worked out extensively, or done anything in the past weeks that justified the intense pain I was feeling. They did some X-​rays, as well as a physical exam (she felt my spine, made me demonstrate walking and standing), and I was diagnosed with, well, nothing. Back strain, I suppose. I was given not one, but THREE prescriptions for different painkillers. Vicodin, Tylenol, and something else. Taking the combination of these 3 did help with the pain, but it obviously didn’t assist with any back issues I may have had. The pain eventually went away. And I couldn’t poop for days due to the medications.
Second, in May 2011, I went to a rooftop baseball game. I wasn’t wearing sunblock, and it was 90+ degrees outside. I burnt to a crisp. It was so bad that I called off of work the next day, because my arms were aching to the bone. I drove my crispy and red self to Edward Immediate Care again. I was given a brief lecture on using sunblock, and though I didn’t have a diagnosis like sun poisoning, I did get some vicodin.
I took one when I got home and fell asleep past 4:00 p.m. I missed the first day of a new job (it was a part-​time, 2^nd job) and I was too embarassed to call them and explain what had happened. The sunburn finally blended with the rest of my skin more than a year later, around July/​August 2012 — just in time for my wedding.
Short wait, kind and patient staff, but WAY too eager to pass out the painkillers. I don’t like using them, but I can see how and why these become addictive for people.