Scott E Hayhurst, DMD

I found this dentist about 3 years ago in the yellow pages one morning when one of my teeth cracked and broke. They were able to schedule me in that day! They will often have some unscheduled time in case of dental emergencies such as mine.
Now for the review of care… but first a bit of my own history. I have been the recipient of much brutal dentistry begining at age 6. Despite my endeavor in oral hygine; my teeth are simply weak. I’ve had root canals other places over my years and I can tell you without a doubt Dr. Hayhurst is the most gentle and understanding. They have t.v.‘s on the ceilings with headphones to help drown out the sounds and distract from the inevitable actions necessary to repair a tooth. Extra care to place protective eyewear on patients from light glare is also a kind service.
Billing is never fun, but services are all explained carefully and no service is rendered without consent. I appreciate that he also explains personally all the services needed in order to have a completely healthy set of teeth. That doesnt mean you have to have all the work done; but its nice to know what’s not right in there. I’d also like to add I’m 100% self-​pay (no insurance)…and Dr. Hayhurst doesn’t have the most inexpensive services, but the quality of care and service is top notch! No wonder he is the official dentist for the Idaho Steelheads!

This is the worst dentist office I have ever been to! The people at the front desk are incredibly unorganized and unprofessional. Scott Hayhurst seems to be in it for the money and not much else.
Day 1– I came to the office on the promotional offer I received in the mail. It was supposed to be a teeth cleaning, exam with x-​rays, whitener trays and whitening gel for $ 99. Right off the bat, they say they are going to need an additional $ 170 to clean my teeth and that I would have to come back because they did not have time to do it that day. Then Dr Hayhurst says that I need about $ 3000 dollars worth of work done to my teeth. During the consultation with the manager, she asked me if I was told I would be charged 3x the amount that was offered on the promotion. After I explained my disappointment, she agreed to just charge me the original $ 99. I gave her my card, and she took the payment. Come to find out she actually charged my card the higher amount anyway. It took 2 days to get that resolved and the money put back into my account.
Day-​2– I came back in a couple days later, to have them finish cleaning my teeth. When I arrived there was another gentleman in the waiting room and no one at the front desk. Crickets. There was no one in the office at all for about 25 minutes. Then, all of the receptionist and dental hygienist walk in at the same time, after having a long lunch with the dentist because it was his birthday. Mostly, that was just annoying because they had scheduled appointments, and the entire office left for the event. So, this already put me 30 minutes behind schedule and wasted my time. Then, the hygienist spent about 15 minutes cleaning my teeth and I was done.??
Unfortunately, I had scheduled my boyfriend at the same time I scheduled myself. They did the exact same thing to him by trying to charge him more for teeth cleaning, telling him he needed a lot of work done to his teeth and not giving him the amount of whitener gel that was promised. Then, after paying his balance in full with cash and receiving a receipt showing a zero ballance, they send us a bill in the mail showing that we paid a dollar less than the full total and now owe $ 1.00! Ridiculous! We had to fight for everything we should have received and the whole experience was a nightmare!
We both went to another dentist to have the cavities filled, of which doctor Hayhurst said we needed. I was told I had 2 cavities by Dr Hayhurst and my new dentist said I only had 1 and my boyfriend was told he had 3 cavities by dr. Hayhurst & again was confirmed by the new dentist that he only had 1 cavity! Additionally, the other work Hayhurst said I needed on my teeth was also false! Everything he wanted to do was cured with a total of $ 250 vs $ 3000. Finally, our new dentist had to do more cleaning on both our teeth, and we had just had them cleaned two weeks prior with Hayhurst! What a joke!
What a Racket that dentist office and dentist is! Beware!