Hillcrest Floral

My husband ordered me some gorgeous bright vinrage looking flowers from
for our anniversary. They chose Hillcrest to send them. Apparently they didn’t have the supplies to make the arrangement so rhey improvised instead of contacting us to see what we wanted to do. The first ones showed up and they were sparse and depressing. The replaced shows up covered in plastic and I ok them because I see white roses. I get in the house and once again they look nothing like the bright gorgeous ones my husband picked out for me. Not once were we contacted to ve informwd they don’t have what we want. They just threw crap in a vase and sent it out. So disappointed and really put me in a foul mood for my anniversary.

I ordered flowers for a funeral this week and they were GORGEOUS! They greatly exceeded my expectations. Customer service was also excellent. I will definitely use them again and again!

Everyone there has been nothing but top notch always! I love that I can just call and get the most beautiful arrangements. The flowers are great quality. They are my only florist.

We are firm believers in buying local, and my husband called Hillcrest Floral from out of state (directly) when he found out that he wasn’t going to be in town on Mother’s Day. He had already purchased a gift certificate to a local spa and just needed to pick it up, but when he found out he wasn’t going to be here, he asked the florist if they would pick up the gift certificates on their way to deliver my flowers (the day spa was right down the street from the florist, and literally on the way). I totally understand that this is way outside the norm, but he was in a bit of a pickle, and I appreciate that he wanted me to have my gift on Mother’s Day, not on Monday. So, the florist says no. No options. Just no. So he asked to speak to the manager. She also said no.
Sooooooo, he finally says, «Fine. I want to order a second bouquet of flowers. Deliver them to the day spa. While you’re there, grab the damn gift certificates and take them to my wife.» Which they agreed to! So he ended up paying twice the price to get me my gift. Love the man dearly, but geez.
I would feel better about this business if they had just said, «Sure, we’d be happy to do that, sir. We’re gonna charge you an arm and a leg, but we’ll get it done.»
On the bright side, the flowers were really pretty. But there are too many great, local Boise businesses that feel like customers service really is their priority, and I’d rather give my money to one of them…